HP Universal CMDB, Configuration Manager & UD 10.x: what's new? Ken Herold, Enterprise Software Consultant Ken.herold@hp.com October 2014 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Product Releases Product Release Release Date Most Recent Service Pack Most Recent CUP (Cumulative Update Package) Official End of Support * UCMDB/DDM 8.0 Jan 2009 8.07 – Aug 2010 - Jan 31, 2013 UCMDB/DDM 9.0 Jun 2010 9.05 – Feb 2012 9.05.12 – May 2013 Dec 31, 2014 UCMDB-CM 9.10/20/30 Dec 2010 9.31 – Jan 2012 - Dec 31, 2014 UD/UCMDB/CM 10.0 Jul 2012 10.01 – Dec 2012 10.01.7 – Sep 2013 Jul 31, 2016 ! 2 If you’re still running UCMDB 8.0x, it’s time to get the upgrade going! © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. BSM Availability Management HP Universal CMDB The foundation for your Configuration Management System HP Universal CMDB Single Version of Truth Direct Value Display Search Simulate Report Integrate Federate Normalize, Enrich or Reconcile Universal Discovery SM - Incident & Problem Management XS – IT Financial Management Value by Enablement DCT – Data Center Transformations Continuity & Compliance CM IT Environment 3 Model UDM, Standardize & Set Policies © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. AM/UD License Compliance Management HP Universal CMDB 10 The right user interface for the right user 4 UCMDB Browser UCMDB Admin UI • Available to all users in the IT organization • No learning curve • Search CIs, consult related data, explore dependencies, edit properties and more… • Used by UCMDB Admins and power users • Requires deep knowledge • Manage security, discovery, integrations, reconciliation, modeling and more… © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Configuration Manager • Used by Config. Managers and business owners • Ensure data quality, standardization, business continuity, authorized state and more… HP UCMDB Web Browser New visualization for real time visibility 5 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Universal CMDB 10 5 steps to gain more value from your UCMDB 1 2 Have one set of discovered and federated data Let users access the data • start with consolidated and up-todate data • Let users access to the information in the CMS 3 Use the data to enable • Streamline processes like processes change, incident, asset 4 Connect your business • Map applications and use them services to across the portfolio infrastructure 5 6 Use Configuration manager System of Record • ensure that your services are built on standard, compliant and resilient infrastructure Manage Policies Application modeling © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. User access to data Enable processes Achieve more value with Universal CMDB User Perspectives © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. An end-user perspective: The Application Owner The Change Manager The Operations Support © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Scenario I: The Operations Support Engineer Troubleshoot a performance issue on a Unix server. • Find the server via the UCMDB Browser • Learn what changed on this server • Identify the owner of the server • Create a ‘Request for Change’ (RFC) in SM • Export UCMDB Browser data to PDF and Excel to report to other users 9 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Use the UCMDB Browser for actionable results Search Understand NEW IN 10 Powerful search engine Manage & Consume data • Natural search queries • View CI properties • Logical / Phrase searches • Update manual data for “all nodes changed last week” “67.247.7.122 and 67.247.7.123” “windows 7 with Oracle 11g” 10 select properties • Scroll between search results, and widgets data NEW IN 10 Understand Changes and Impact • See any property change compared to previous chosen time period • Understand which application and services © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. might be impacted Learn what change in your configuration Using the UCMDB Browser History widget See what changed See what changed ! 11 With UCMDB 10, all attributes are tracked for change. Any CI, Any attribute! © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Choose the time frame Export Browser data to reports Widgets data to PDF Search results to Excel 12 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. NEW IN 10 Scenario II: The application owner Comprehensive management of your application. • Model application and services • Use the service definitions in: BSM, Service Manager (SM), CM, Scorecard • Ensure right service architecture, proper management and availability • Learn what changed in your application 13 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Model services and use them in: SM, BSM, CM Service Manager BSM • Application owners can map NEW IN 10 • Easily update application maps • Administrators control the application templates 14 •Performance •Management Service definitions are used in BSM, SM, Scorecard Model services in the UCMDB Browser more services, faster •Change •Incident •Problem • Understand the impact of planned changes • Measure the availability of your application • See the cost to run your Use CM to manage application policies • Is my application running in true high availability? • Are my clusters configured right? • Do changes conform my © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. business policies? Manage Compliance and Policies With Configuration Manager Save costs, reduce outages and ensure high availability Standardize IT Configurations Data Quality Policies Do I have all the information I need about my services, applications and servers? High Availability Policies Is my production architecture resilient to single point of failures? Similarity Policies Improve data quality Do the servers in my productions look alike to those in the DR? Business Continuity Control Changes 15 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. High Availability Policies You planned for it, but is your architecture really resilient? • Identify single point of failures • Identify clusters which are not resilient • Running on the same geographical location • Running 2 different servers ! 16 These J2EE clusters have a single point of failure © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Scenario III: The Change Manager Use UCMDB data for effective change management . • Understand the impact of a planned change on applications and services • See the actual information of a CI, before making a change • Validate that changes achieved correct and authorized state 17 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Smarter change management integrating SM and UCMDB Browser Embed the UCMDB Browser in Service Manager View Incidents, RFCs and Problems in the Browser Control changes, and authorize state in CM • Get all the information on a CI before making a change • shows open changes, incidents and problems • Drive changes from configuration standards • See the CI in a context of its environment • In the context of a single CI or aggregated to the application level • Validate planned changes • Check the potential impact of the change 18 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. • Detect unplanned changes and rollback as needed Manage the authorized state of configuration items Using UCMDB Configuration Manager • Set authorized state for Configuration Items • Detect changes that interfere with configuration policies • Rollback or authorize changes 19 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The actual state is different than the authorized The UCMDB Administrator Perspective Core improvements of CMS in version 10 20 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. High Availability NEW IN 10 Scale your UCMDB to reach hundreds of users • Active - Active high availability for read Load Balancer operations • Horizontal scaling • Minimal Configuration is needed More Users More Views More Reports More Searches 21 Writer Server Write Requests Reader Server Broadcast Events © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reader Server Push Events Network Secured access to data Control access to data with Multi-tenancy and enhanced access control Multi-Tenancy – For service providers, distributed geographical organizations secure - Tenant users can NEW access only their data and IN 10 resources 22 Scaled security to large enterprises, controlling vast amount of resources © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Advanced access control • • • Set Permission at folder level group together various resources and users and manage their security collectively Integrate with your ldap systems NEW IN 10 Core UCMDB & CM Improvements • Improved Management of integrations and greater push capability for UCMDB Adapters UCMDB • Advanced topology visualization techniques in UCMDB UI • Data Quality and Similarity policies Wizards in configuration manager 23 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. NEW IN 10 UCMDB UCMDB UCMDB / MDRs Universal Discovery © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Universal Discovery 10.x The most comprehensive discovery solution to keep UCMDB up to date Data Center Configuration Virtualization/ Cloud Database Enterprise Applications Real-time Discovery, Dependency formerly DDMA Mapping, and Inventory Clusters • Agent-less, Agent-based, Hybrid and Middleware Passive discovery formerly Inventory Servers Desktops Software w/ Utilization DDMI Laptops Real-Time Environment Changes 180+ Discovery Patterns • Inventory Discovery Network Devices Passive Discovery 25 • Application Dependency Mapping RUM • Software Application Library (option) 35,000+ Application Versions, 10,000+ rules • Software Utilization © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Deployment Architecture of Universal Discovery ` Active Probe Servers in data centers and remote Offices Public Cloud Passive Probe Employee, Business Partners, Customers Outside The Firewall Active Probe Active Probe Private Cloud Active Probe Desktops, Laptops, Handhelds Inside The Firewall 26 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Universal Discovery Discovery Architecture Overview Agent-based Discovery UD Agent Agentless Discovery Various Protocols Standard Protocols: SSH, NTCMD, PowerShell, SNMP, JMX, LDAP, JDBC HTTPS Passive Discovery SDK/HTTPS Real User Monitor (RUM) (shell interface) UD Scanner Event-based Discovery UD Scanner using Standard “Shell” Protocols: (SSH, NTCMD) UD Agent Software Utilization Event Generator Proprietary SSH, NTCMD Discovery Probe HTTP/S UCMDB Server 27 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Database Let’s keep it simple Management Zone Zone-Based Discovery Datacenter MZ-Y MZ-X DC-E DC-A Database Daily DC-C DC-B Inventory Bi-weekly App-Server Daily DC-D Infra Daily Discovery Activity Infra Weekly • Partition the enterprise into Management Zones according to discovery needs • Create a Discovery Activity to run within a Management Zone • Configure behavior of each Discovery Activity according to needs 28 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. What would you like to collect? Inventory or Dependency Mapping Inventory Discovery Application Dependency Mapping • Stay on-track with what you own: Hardware and Software • Data Center focused • Supports Data Center as well as Clients (laptops / desktops) • Enables Application Modeling, Impact Analysis and Change tracking, DCT • Create reports or feed information to Asset Management tools for further analysis there • Manage your environment using Configuration Manager • Know what you have and how it interacts UD allows you to perform both from a single discovery tool 29 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Which is the best discovery method? Agent-less vs. Agent-based Agent-based Agent-less • No need to deploy/maintain agent per server • Overcome security barriers • No continued presence on discovered device (minimal footprint) • Challenging maintenance of user credentials is not required anymore • Leverages available access points (protocols) to get desired information • Deeper insight into computer information (e.g. software utilization) • Enables agent-initiated data reporting (“Call Home”) UD allows the organization to choose the best method of discovery per the specific needs and constraints of each management zone 30 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Which is the best discovery technology? Active vs. Passive Passive Discovery Active Discovery • Based on balanced Scheduling: • Performed Passively (no noise) • Frequent => creates more noise • Continuous, Shallow discovery • Infrequent => stale data • Deployment requires configured Span Port for the Passive (RUM) Probe • Enables rich, customizable configuration mapping • Requires credentials • Credential-less • Administration and management of the integration is being done in UD. • Deep Discovery With Just-in-time Discovery Active and Passive Discovery complement each other to enable both up-to-date and deep discovery results 31 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Existing customers - What do you get? DDMA vs. DDMI Customers DDMA • Zone-Based Discovery • Agent-based discovery DDMI • Central Management of Multiple Discovery Probes • Significantly enhanced Inventory Discovery • High degree of extensibility • Passive/Real-time Discovery (via RUM • Universal Data Model alignment Integration) • Data Flow Probe now runs on 64-bit JVM 32 • Built-in Asset Manager integration • Native Agent Packaging © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Universal Discovery Licensing Direction Maximum capability Upgrade from UD Inventory to UD Full version UD (Full version) DDMI UD Inventory UCMDB Foundation 33 DDMA © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. UCMDB Foundation Universal Discovery Licensing Passive Discovery Direction Entitlement and licensing – •Integration requires owning RUM Probe licenses. Only the BAC RUM Probe (SKU #TB131AAE) is necessary. •Amount of RUM probes needed dependent upon actual monitored traffic. •Existing RUM customers are entitled to use this integration with no additional RUM licensing costs. 34 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Oracle LMS © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. What is Universal Discovery for ORACLE Licensing? An Oracle-verified solution for collecting and summarizing license information about Oracle Databases (version 8+) Co-developed by Oracle LMS and HP Software. A solution which enables the collection of information required to maintain compliance. Accelerates license review engagements by having an Oracle license audit report at hand in advance of a formal audit. 36 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Oracle LMS & Audits Do you know whether you are Oracle compliant? • Software licensing is increasingly complex with many licensing models • Understanding CPU & Core details of servers with Oracle installed • Gaps in understanding how licensing metrics should be reported • Lack of clarity and increased risk of being out of compliance Do you know your Oracle “raw” inventory level? • Capturing all installed Oracle database instances • Identification for Option and Management Packs being used • 37 Accurately generating “verified” information for Oracle LMS audits © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. UD for ORACLE LMS overview How it works Oracle LMS Audit Database Discovery Discover: Oracle LMS data – DB details (edition, version), installed/in-use options, management packs, CPU and core details Discover: Oracle database, database resources (table spaces, snapshots, DB files, DB Users, RAC) DB Snapshot RAC Oracle Database DB User Table Space RAC Oracle Resources Virtualization Discovery Discover: Virtualization topology (Host OS, Hypervisor, Virtual Machines, clusters) Running Process Software VMware Datacenter Inventory Discovery Discover: Host resources – CPU, File systems, Installed/Running Software, IP Service Endpoints, Processes, Services Installed Interface Software VMware Cluster Infrastructur e Discovery Discover: IP Addresses, Nodes (servers, network devices), IP Subnets Connections: WMI, SSH, Telnet, HPCMD, UDA Virtual Topology Node File System Host Resources IP Subnet 38 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. CPU IP Address For more information… • www.hp.com/go/CMS • www.hp.com/go/UD • www.hp.com/go/UCMDB • www.hp.com/go/CM • www.hp.com/go/DCT 39 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.