ITS Extended Leadership Agenda
May 31, 2012
•News and Notes -Russell Sharp
•Performance Review Cycle – Karen Polhemus
•Collaboration Model and Governance – Jane Livingston
•Wifi Update – David Galassi
1
News and Notes
Russell Sharp
2
ITS Extended Leadership- Future Topics
Send suggestions to Adriene Radcliffe
(adriene.radcliffe@yale.edu)
June Agenda
Wide Banding – Guest from HR
ITS Website – Jane Livingston
Service Management Update – Adriene Radcliffe
ERP Update – Marc Ulan
Future Agendas
• Information Security Update - Rich Mikelinich
• Salesforce and Contactual technology platform - John Jibilian
• Document Management landscape – Brian Wolson
• Disaster Recovery Planning – Bob Condon/Susan Kelley
• Event Calendars - Eric Wittmann
• Service Catalog - Ricardo Chavira
• Email Modernization Update - Bob Condon
• Service Management Update – Adriene Radcliffe
• Vendor Management Updates - Ed Frey
• Identity Management Update -Rod Gustavson
3
Performance Review Cycle
Karen Polhemus
4
IT Collaboration Model
Jane Livingston
May 2012
5
Governance vs. Collaboration
• IT Governance specifies the
decision rights and accountability framework
to encourage desirable behavior in the use of IT
(Weill, P., Woodham, R., 2002)
• Collaboration is working together to achieve a goal. a deep,
collective, determination to reach an identical objective
(Wikipedia May 29, 2012)
6
The Vision for IT decision making
• Institute a clear framework that enables IT collaboration across
Yale
• Continuously improve IT decision-making through client
feedback and metrics
• Make decisions in a transparent fashion and communicate them
effectively
7
Where we’ve been. . .
8
Where are we headed?
• Cohesive vision and a strategy to advance us to that vision
• Transparency in
– Decision rights
– Prioritization
– Accountability
• Framework to enable
collaboration and
communication
• Well defined and
understood roles
and responsibilities
9
“Domains” of IT for decision making
IT principles
High-level statements about how IT is used in the business that help guide decisions.
IT architecture
Organizing logic for data,
applications and
infrastructure captured in
a set of policies,
relationships and
technical choices to
achieve desired
business and technical
standardization and
integration.
IT infrastructure strategies
Centrally coordinated, shared IT services that
provide the foundation for the enterprise’s IT
capability.
Applications
Specifying the academic, scholarly or business
need for purchased or internally developed IT
applications.
IT investment
and
prioritization
Decisions about how much
and where to invest in IT,
including project approval
and justification techniques.
4/13/2015
What guides our decisions?
Well, ideally, the principles, but what influences principles?
1. Business demand
2. Legal/compliance requirements
3. Financial constraints
4. Alignment with the mission of the institution you serve
11
Information flow in new model
Listening,
talking,
learning
Listening,
measuring,
reporting,
executing
Special
Interest
(Strategic)
Committees
IT Committees
(TIC & TOC)
Metrics,
Surveys,
feedback,
Service
Management
Listening,
deciding,
managing
University
Leadership
New Services
introduced
Planning,
implementing,
executing
Listening,
learning,
deciding
12
Proposed strategic committees
1. Research Committee - Faculty and researchers
2. Teaching & Learning Committee – Faculty and Students
3. Information Security Committee - privacy, legal and technology
leaders
4. Administrative Operations Committee – Administrative Systems
leaders
5. Medicine and Health – Medical and health leaders
6. IT Advisory Board – external-to-Yale technology leaders
IT
Operations
Committees
(TIC & TOC)
Metrics , quality
assurance & satisfaction
Special
Interest
(Strategic)
Committees
University
Leadership
New Services
introduced
13
TIC and TOC
Technology Initiatives committee (TIC)
Comprising technology leaders from across campus and ITS, this
group meets monthly to plan and discuss IT events, operations,
opportunities, strategies and innovational directions.
Technology Operations Committee (TOC)
Comprising ITS staff this group manages projects, operations,
services, budgets, and has overall
accountability for ITS services.
IT
Operations
Committees
(TIC &
TOC)
Metrics , quality
assurance &
satisfaction
Special
Interest
(Strategic)
Committees
University
Leadership
New
Services
introduced
14
Service Management, metrics and
satisfaction
Create and maintain:
• Aggregate IT Demand
• Service metrics
• Project/portfolio reviews
• Financials
• Roadmaps
Collect and listen:
• Emerging technology and opportunities
• Client satisfaction surveys
• Feedback from website, Yammer, etc
IT
Operations
Committees
(TIC & TOC)
Metrics , quality
assurance &
satisfaction
Special
Interest
(Strategic)
Committees
University
Leadership
New
Services
introduced
15
The Trifecta…
Portfolio
Governance
Strategic
Committees
Service Management
& Operations
16
Emerging Portfolio Governance
17
Thank you
Questions?
Jane Livingston
May 2012
18
Wifi Update
David Galassi
19
Our Challenge
Survey Results: Themes
• Coverage
– Outdoor
– YNHH
– Residential Colleges
• Ease of Access
– Can’t get on YaleSecure
• Reliability
Coverage
•
•
•
•
100% indoor coverage
No deployed outdoor coverage: coming soon
No Yale university Wifi at YNHH
5156 access points
Networks
• YaleSecure: the primary wifi network to be
used by any capable device by anyone with a
NetId
• YaleGuest: the network to be used by short
term visitors to the campus. People without a
NetID
• Yale Wireless: Not encrypted, requires MAC
registration. To be used by devices that don't
support enterprise WPA2
• YaleWPA,YaleWPA2: same as YaleSecure, but
being retired this summer.
alphabet soup
•
•
•
•
802.11b: B=buy a new computer
802.11a and 802.11g: 54Mbps... Really 15-20 Mbps
802.11n MIMO: 450 Mbps... Really 50-100Mbps
802.11ac: Coming soon, gigabit wifi... Really who knows
Technology
•
•
•
•
Strategic technology provider is Aruba Networks
65% support 802.11n
Dual Radio support: 2.4 ghz and 5 ghz
802.11n running only at 5 ghz
the stats
• 14,024 simultaneous devices on networks at
afternoon peak this spring.
– ~6500 devices in fall of 2010
• ~30,000 unique devices seen each day
• 47% YaleSecure, 23% YaleGuest, 21% Yale Wireless
• 74% of wired ports in residential colleges unused in
last 90 days
More Stats
Recent Changes
•
•
•
•
•
Major Systems upgrade over Spring break
New 2048bit SSL Certificate for YaleSecure
1GB to 2GB backhaul upgrades
New Website
End User awareness campaign
wifi.yale.edu
What's next: before the fall term
• Say goodbye to YaleWPA and YaleWPA2
• YaleGuest allows only port 80/443 and external VPN. No Yale
VPN access
• Re-architect Wifi network for capacity rather than coverage.
More APs
• Continue rollout of 802.11n
• Outdoor Coverage on Old Campus and Cross Campus
• 2GB to 10GB backhaul
What's after that: 1-3 years
•
•
•
•
•
•
•
•
Continue to add capacity
Retire Yale Wireless at Medical school
More Outdoor coverage:
Multicast over wifi
A solution for bonjour: wifi printers, apple TV, etc.
Creation of industry standard wifi user experience score with
the help of Aruba Networks. To proactively predict user
satisfaction.
802.11ac
Replace Yale Wireless with new network if necessary