Off Campus Student Services University of Connecticut Shanté Brown Lisa Coté Dallas Carter Corrine Hawes Strategic Plan • Academic Plan of The University of Connecticut – Diversify the student body – Internationalize Student Population • Strategic Plan – Quicker and easier communication – Accessible to students in their comfort zone – Help students become competent in living successfully off campus with little to no walk in physical experience/ training Astin’s I-E-I Model • Input, Environment, Output • Each student is different and bring different life experiences to college with them • Therefore we need a variety of programs to meet each individual students’ needs Astin’s Theory of Involvement • Students will learn more, the more they are involved in academics and social aspects in college • Student plays an important role in determining his or her own level of involvement within both aspects • The more quality resources available, the more likely students who get involved will grow and develop : The Basics What is Facebook? • Facebook is a social networking tool where people can create user profiles, search for friends, engage in discussion through the message or chat feature, create/join common interest groups, post pictures, post free classified advertisements • Carlson (2011) stated that there are over 600 million monthly active users according to Goldman Sachs – Heiberger and Harper (2008) stated that Facebook holds an 85 percent market share of four year colleges and universities :How to Use it • General Commuter Facebook Page – Post events for the Commuter Student Association • Housing – Use discussion feature to find roommates – Provide information about the surrounding areas • Restaurants, Gas Stations, Supermarkets, Entertainment, Retail Stores – Reviews about specific Landlords/Apartment Complexes • Link Facebook to other social media networks to create a central hub (Twitter, Youtube, Podcasts, etc.) • Links to campus resources and other departments : The Basics • Tweet: a thought, website, question, witty remark, etc. of 140 characters or less posted by an accountholder • Timeline: the main page viewed by accountholder; consists of tweets of the people they follow • Follow: following someone results in their tweets appearing on your timeline • @Mention: the @ symbol is used to note that a tweet is directed at or mentions someone you follow • Retweet: to tweet someone else’s tweet for your followers to see Tweeting up a storm • Things to tweet about: – – – – – Upcoming Commuter Student Association events New off-campus housing options as they become available Local events in towns in which off-campus students typically live Where the office mascot is on campus Events such as Commuter Appreciation Week and the OffCampus Housing Fair • Ask commuter students to tweet @UCOffCampusStudentServices* when commuter lots are full and then Off Campus Student Services will retweet that information • Reply to questions tweeted by students about off-campus living, office services, and roommates *Not an actual Twitter Account Blogs: The Basics & Uses • What is a blog? – A blog is a type of website that is typically arranged in chronological order from the most recent post to the oldest post. Blogs are usually updated regularly and often address a particular topic. With a blog you can share ideas, make friends, post pictures and videos and share your interests and life with people from all over the world. • How would a blog be used in off-campus student services? – Students could blog about their commuter experience – Blogs could be created to update commuters on upcoming events and past initiatives by the office Uses of Podcasts • Develop a “Good Morning Commuters” podcast that includes the following content: – – – – – – – Traffic updates Empty/full parking lots Emergency notification Schedule of campus events Recap of university sports scores University special guest Tips on how to be a good : • Roommate • Neighbor • Renter Podcasts: The Basics A podcast is a relatively new way for individuals to communicate a message or deliver content to a large number of people. Subscribers can listen to pre-recorded podcasts or live podcasts using their iPod, MP3 player, radio or computer. Unlike traditional radio, which is often filled with more commercials then music, the content of a podcast can be created by anyone with a computer and a mic and could address an array of content topics. Examples of podcast topics: – – – – – – – Education Government Health Science Economics Sports Technology : The Basics & Uses • YouTube is a public video-sharing website where people can post self-made videos that encompass and address a wide variety of topics. • In the case of Off-Campus Student Services, YouTube videos could be created to address an assortment of issues as they pertain to commuter students, some which include: – “How to” videos • • • • How to Cook How to change the oil in your car/fix a flat tire How to decorate your apartment without damaging walls or floors How to address concerns with your roommate and/or landlord – Showcase the different types of housing options offered around campus. In this video it would be essential to introduce the different complexes and give them a tour of apartment types and amenities. – Create video that introduces students to the town in which they are becoming a member of. This video could include a welcome from the town mayor and a brief overview of town events. – Addressing student safety :the basics • Skype allows for free video calling using a personal webcam – Can be used on a computer or a capable Smartphone • Being able to Skype office hours – Having a representative available to speak with students face-to-face • Conversations with incoming students looking to live off campus and advice on where to look for housing • Students are more likely to feel a connection and sense of belonging with visual interactions Instant Messenger: The Basics • Instant Messaging is a written form of real-time communication – Can be between personal computers or Smartphones • Instant Messaging usage in Off Campus Student Services – Office representative available to chat with students with concerns – Student employees can respond to frequently asked questions – Increased productivity rather than fielding questions from high walkin rates – Quicker and easier to respond to than phones – Can be linked directly from department website for easy student access References Astin, A.W. (1984). Student involvement: A developmental theory for higher education. Journal of College Student Personnel, 25, 297-308. Carlson, N. (2011). Goldman to clients: facebook has 600 millions users. MSNBC. Retrieved from Astin, A.W. (1984). Student Involvement: A developmental theory for higher education. Journal of College Student Personnel, 25, 297-308. Halic, O., Lee, D., Paulus, T., & Spence, M. (2010). To Blog or Not to Blog: Student Perceptions of Blog Effectiveness for Learning in a College-Level Course. Internet and Higher Education, 13(4), 206-213. Retrieved from EBSCOhost. Heiberger, G., & Harper, R. (2008). Have you facebooked Astin lately? Using technology to increase student involvement. New Directions for Student Services, 124, 19‐35. Pascarella, E. T. & Terenzini, P. T. (1991). How college affects students. San Francisco: Jossey-Bass Publishers. Read, B. (2007). How to Podcast Campus Lectures. Chronicle of Higher Education, 53(21), A32-A35. Retrieved from EBSCOhost. 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