Bingo!
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Fill out as much of your Bingo Card as you can
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There will be prizes!!!
Welcome
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Updates
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Project Showcase
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Hallway Rumors
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Wrap-up & Thank You!
Last Staff Meeting Survey
Summary
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Having an opportunity to hear directly from the provost and
the interim CIO
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The open forum – appreciated the opportunity to ask
questions of the provost, CIO, and the panel
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Put more focus on the people behind our projects and
services; let those individuals present
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Biweekly newsletter
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Social events
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The focus on improving our communications internal to IET
and with the campus, and the opportunity to contribute ideas
about both.
IET Insider
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IET Newsletter
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ATS correspondent – Fernando
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EAIS correspondents - Ahna and Bill (also produce
the newsletter)
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Other contributors from the HR/BOU/CIO - Peter
Blando, Shannon, Nick Penrose, and Babette
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Send items to ietinsider@ucdavis.edu
New IET Staff
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Kevin Loenker - IT Express
Tim Kerbavaz – Media Production
Joshua Smith - IT Express
James Murray - Network Operations Center
Michael Loranc - IT Express
Jesse Avina - IT Express
Joseph Crain - uConnect
Joren Post - Application Development
Jacob DuCharme - uConnect
John Jones - Application Development
Sukhjinder Gill - Application Development
Jourdan Perla - Computer Lab Management
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Trevor Williams - AV Engineering
Paula Shimada - Business Operations Unit
Ann Maeda - Budget Office
Allyson Crabbe - Budget Office
Laren Ferguson - IT Professional Services
Christopher Loureiro - IT Professional Services
Zhi-Wei Lu - Network Operations Center
Kathryn McClean - Business Operations Unit
Andrew Sattler - Application Development
Mark Miller - Application Development
Ted Yang - Computer Lab Management
Mark Deamer - Client Services
Tasslyn Gester - Client Services
Faith Lee - Budget Office
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Troy Eury - Infrastructure Systems Management
Randy Rivers - AV Engineering
Todd Kaiser - Media Production
Nancy Molina - Computer Lab Management
Lynette Crocker – Business Operations Unit
Roger Moy – Network Service Center
Lorena Puga-Ayala – Project Management Office
Carl Banks – Infrastructure Systems Management
James Williams – Infrastructure Systems Management
Bob Cutler – Project Management Office
Sheila Johnson - Project Management Office
June Tuller - Client Services
Nathan Weddle - Application Development
STAR Awards
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Dan Commins (ATS)
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Joncarlo Ruggieri (EAIS)
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Kevin Mayeshiro (CR)
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Tim Leamy (ATS)
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Josh VanHorn (EAIS)
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Alex Alfieri (EAIS)
SPOT Awards
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Constance Fuller (EAIS)
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Blaise Camp (EAIS)
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Tom Poage (EAIS)
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Shawn DeArmond (EAIS)
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Carson Black (EAIS)
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Brian Donnelly (EAIS)
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Debbie Edwards (EAIS)
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Rick Hendricks (EAIS)
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Mark Thonen (EAIS)
Fun Facts!
Out of 239 total IET staff:
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41 IET-ers have worked for UCD more than 20 Years
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21 have worked 25 or more years
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9 have worked more than 30 years
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1 has worked over 40 years
Service Awards
Fernando Socorro (ATS) - 10 years
 Rene Jimenez (CR) - 15 years
 Joyce Johnstone (EAIS) - 30 years
 Barbara Meyer (CR) - 40 years
 Jennie Rush (CR) - 15 years
 Rendell Bonoan (CR) - 10 years
 Geraldine Finton (CR) - 20 years
 Gary Sharpe (EAIS) - 10 years
 Shawn DeArmond (EAIS) - 15 years
 Gail Harder (CR) - 25 years
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Updates & New Initiatives
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Effective Communication (Inside & Outside)
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Data Science Initiative
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Joint Data Center Planning
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TILT Plans
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Collaboration with Med Center
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Administrative Application Development
Project Showcase
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A Joint Online Testing Experiment and a Vision for
Teaching and Digital Technology
Dr. James Carey, Professor, Entomology & Mark Redican, Director,
Telecommunications & Data Center, IET
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The Service Catalog and the Future of IT Service
Management
Anita Nichols, Client Services Manager, IET
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New Developments in Campus Administrative
Application Development
Prasant Mohapatra, Interim Vice Provost & CIO
Project Showcase
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A Joint Online Testing Experiment and a Vision for
Teaching and Digital Technology
Dr. James Carey, Professor, Entomology & Mark Redican, Director,
Telecommunications & Data Center, IET
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The Service Catalog and the Future of IT Service
Management
Anita Nichols, Client Services Manager, IET
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New Developments in Campus Administrative
Application Development
Prasant Mohapatra, Interim Vice Provost & CIO
IT SERVICE MANAGEMENT
Service Management Program
Service Level
Management
Service
Catalog
Knowledge
Base
ServiceNow
Reporting and
Analysis
ServiceNow
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Live for IET on August 29
175 IT users
18137 incidents/requests recorded
• IET = 10,965
Other groups:
• College of Engineering
• School of Education
• Office of Chancellor / Provost
• Academic Affairs
• School of Law
• Administrative and Resource Management (soon)
ServiceNow community
 Integrated
the campus through:
• Community Administrators
• Beta program
• Technical committee
 http://itsm.ucdavis.edu
Service Catalog
Live demo!
Knowledge Base
 In
progress
Looking forward…
2014
It takes a village…
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Ahna Heller
Anita Nichols
Aric Horstman
Arnaud Menut
Brian Donnelly
Caryn DeMoura
Curtis Bray
Dan Wright
Jason Fearing
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Justin Anonuevo
Minor Rojas
Morna Mellor
Quico Gonzalez
Tasslyn Gester
Jamie Butler, CoE
Ken Jones, CoE
Steve Pigg, SoE
Questions?
 Anita
Nichols 752-4386
 http://itsm.ucdavis.edu
Project Showcase
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A Joint Online Testing Experiment and a Vision for
Teaching and Digital Technology
Dr. James Carey, Professor, Entomology & Mark Redican, Director,
Telecommunications & Data Center, IET
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The Service Catalog and the Future of IT Service
Management
Anita Nichols, Client Services Manager, IET
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New Developments in Campus Administrative
Application Development
Prasant Mohapatra, Interim Vice Provost & CIO
Internal Audit
GOAL:
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Survey current administrative application development process
and governance and identify areas of improvement
Process:
• Review units with application development functions outside of
IET;
• Identify opportunities to reduce redundancy and improve
operations where appropriate.
• Included CA&ES, Bio. Sci, and L&S.
Finding:
“Governance remains fractured and a lack of coordinated investment in
IT across campus results in unnecessarily redundant or duplicative
infrastructures, and conflicting/incompatible development
architectures.”
Findings: Governance
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No single body governs administrative app development + resource
allocations across campus
Limited success with
• PPM 200-45 (Development & Review of Admin. Computing
Systems)
• Strategic Technology Advisory Committee (STAC)
• Admin. Application Development Initiative (AADI)
Existence of multiple governance fosters barriers to partnerships among
units
“As a result of these limitations (…) many units choose to obtain, vet
and complete application development projects on their own without
using a formalized governance process or working with other units to
determine if there is a broader campus need that can be addressed with
their planned application.”
Findings: Staffing
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Increased reliance on IT to support business needs
Large # of IT staff: ~800 FTE; $71.8M
Key issues
• No comprehensive understanding of campus investments in IT staff or
job functions
• Overlapping job functions across colleges, schools & admin units
“The lack of clarity re: job
functions (…) limits
management’s ability to
make strategic choices.”
Internal Audit:
Recommendations
REC #1: Governance
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Develop and implement a governance structure and an
advisory body to the CIO.
The CIO, informed by the advisory body, should provide
ongoing oversight of administrative application development
across the University.
The governance structure should be designed in such a way
as to facilitate allocation of resources in the most efficient
and effective manner.
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Completion Date: February 15, 2014
Internal Audit:
Recommendations
REC #2: Staffing
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Complete a study, including an inventory of IT staff functions
that immediately relate to administrative application
development, across the campus to support strategic
decision-making by campus leadership regarding IT
investments.
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Identify each administrative application development
organization on campus to identify opportunities for
consolidation of IT staffing resources and roles, processes,
tools and infrastructure.
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Completion Date: April 15, 2014
Internal Audit:
Recommendations
REC #3: Varied & Redundant Application Development
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Develop guidelines for the use of standardized development
tools and infrastructures to ensure that the administrative
applications that are developed by the University can be
integrated, are scalable, and have the ability to be
supported by units across the enterprise.
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Identify a plan of action to achieve potential efficiency gains
and cost savings for the administrative application
development function for the campus.
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Completion Date: June 15, 2014
Hallway Rumors
Reminders
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Complete your surveys!
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Next IET Staff Meeting – March 19th, 2014
Thanks to
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All of you !
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Presenters
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IET Planning Committee
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IETLC