Community Hospital of San Bernardino
Allied Healthcare Workforce Development
Grant Presentation
Presented By:
Kimiko Ford, VP Mission & Support Services
Carrie Schmidt, Manager Volunteer Services
February 4th, 2011
Community Hospital of San Bernardino
Our Mission
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Delivering compassionate, high quality, affordable health services;
Serving and advocating for our sisters and brothers who are poor
and disenfranchised; and
Partnering with others in the community to improve the quality of
life.
1910-2011
Community Hospital of San Bernardino
Who We Are
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343 bed acute care facility
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A member of Catholic Healthcare West
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100 years of service to our community
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Primary care focus
 Maternal child
 ED/MedSurg/ICCU
 Behavioral Health Services
 Sub Acute (Adult & Children)
 Home Health
 Community Education Outreach
Community Hospital of San Bernardino
Who We Are
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1,300 admissions per year
45,000 Emergency Department visits
1,495 employees
250 medical staff
90 volunteers
Purpose of Grant
Allied Health Bridge Program
To address:
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The economic development, educational and cultural needs critical
to the health of the Inland Empire population
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The shortage of Allied Health Professionals
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Provisions and incentives for continued professional development
and cultural competence of Allied Health professionals within our
community
Meeting the Needs of the Community
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Educational programs are critical to meet the economic
development needs of our community
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Assess and understand the cultural and linguistic needs of the
patient population we serve
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Assess the ability of the current healthcare workforce to meet the
needs of the patient population
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Develop a pipeline of professionals by increasing awareness of
Allied Health career opportunities with local student populations
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Develop local educational programs to increase cultural and
linguistic competency of current healthcare workers
Inland Empire Community
Service Area 652,000*
*Nielsen Claritas 2009
Community Hospital’s Service Area is Diverse
4%
3%
12%
Hispanic
Caucasian
African American
20%
61%
Asian
Other
Comparison of Community Hospital’s Employee
and Patient Ethnicity
In-Patient Ethnicity
18.87%
Employee Ethnicity
18.81%
20%
31%
0.34%
0.29%
1.55%
0.45%
African American
American Indian/Alaskan Native
Asian
0.15%
22%
Hispanic or Latino
Native Hawiian/Pacific Islander
60.14%
White (not Hispanic or Latino)
27%
Shortage of Allied Health Professionals
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Allied Health Professionals comprise 60% of the American
healthcare workforce according to the US Department of
Labor
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Aging baby boomers with increased cases of chronic health
conditions straining healthcare workforce
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Allied Health shortage predicted at 1.6 to 2.5 million in the
U.S. by 2020
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According to the California Hospital Association Allied
Health Workforce survey of 2010, currently there are 133.4
Allied Health vacancies in the Inland Empire
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2010 Inland Empire Allied Health vacancy rate is 4.6%;
projected at 15.9% by 2015
Education & Career Advancement
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The Inland Empire has multiple vocational, community college,
and university level Allied Health programs
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Despite available programs, the region lacks a sufficient number
of culturally and linguistically competent healthcare professionals
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Expand pipeline for Allied Health professionals through
partnerships with local secondary schools and colleges
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Increase awareness of Allied Health professions at the high school
level
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Offer tuition assistance for hospital staff enrolled in accredited
Allied Health education programs
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Develop and provide programs designed to increase cultural and
linguistic awareness and competency within our community
Developing Solutions
Allied Health Bridge Program
Bridging the Gap
for our Community
Allied Health Bridge Program Steering Council
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Council Members
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Brian Amador, Pharmacist, CHSB
Susan Bangasser, Dean of Science, San
Bernardino Valley College
Dr. Kim Clark, Professor, Cal State
University San Bernardino/Inland
Coalition Liaison
Kimiko Ford, VP Mission & Support
Services, CHSB
Dr. Nellie Leon, LLUMC
Deborah Hagar, Workforce Investment
Board/Coalition for Quality & Affordable
Healthcare
Rosilyn Nolan, Sr. Director, Community
Benefit/Education, CHSB
Carrie Schmidt, Manager, Volunteer
Services, CHSB
Carol Taylor, Educator, Carter High
School
Marion Moore, RN, Manager, Workforce
Development, CHSB
Mark Billings, Educator/SBCSS R.O.P,
Pacific High School
Jeanne Bolin, Human Resources, CHSB
Charting Our Course
Increasing the Pipeline
Integral Components
Allied Health
Professional
Opportunities
Educational
Partnerships
Allied Health
Cultural &
Linguistic
Competency
Increasing the Pipeline
Educational Partnerships
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#1
CHSB has partnered with local high schools providing instruction
to hundreds of students on Allied Health Careers
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Multiple student tours of Allied Health departments within the
hospital
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Regional conference hosting 400+ high school students
through a partnership with Inland Coalition resulted in one on
one interaction between students and CHSB Allied Health
professionals
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Allied Health professionals provided school site visits and
presentations on Allied Health career options
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Healthcare career exploration fair for 7 local high schools (275
students), local colleges and vocational schools, providing
information on over 15 Allied Health Careers and education
options
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15 hours of instruction have been completed to more than 500
students
Learning About Allied Health
Healthcare Careers Exploration Fair 9/24/2010
Learning About Allied Health
Healthcare Careers Exploration Fair Participants
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Local High School Participants
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San Bernardino High School
San Gorgonio High School
San Andreas High School
Sierra High School
Carter High School
Cajon High School
Local Vocational & College Participants
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San Bernardino Adult School
San Bernardino Valley College
Riverside City College
4-D College
Summit Career College
#1
Increasing the Pipeline
Cultural and Linguistic Competency
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Spanish Language for Healthcare Professionals
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Partnership with San Bernardino Valley College
Program instructor: Lydia Barajas-Zepada, Dean of Modern
Language Dept.
Pilot program consisting of 4, five hour classes began
7/19/2010
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Participant survey indicated extremely positive comments on
course content, instructor, and value
Official classes began 11/12/2010
Community Hospital pays employees
for class time
89 staff have signed up
and many are on waiting list
Final course completes March 11, 2011
#2
Increasing the Pipeline
Cultural and Linguistic Competency
#2
Increasing the Pipeline
Cultural and Linguistic Competency Cont.
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Cyracom Language Line
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Provides for an interpreter to enable ease of staff/patient
communication
Phones being expanded to all patient rooms
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Includes a house wide training roll-out for clinical staff
Staff training occurs in orientation, annual update, and as
required
Video developed to
enhance staff training
#2
Increasing the Pipeline
Increasing Awareness of Allied Health Professions
#3
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Career Advancement at CHSB
 Jobing.com Videos
 Videos present information on 10 Allied Health career
options
 Internal package includes tuition reimbursement and Cyracom
Language Line
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Videos feature actual CHSB employees
Give viewer a brief snapshot of what the career may be like
Designed to pique interest and encourage further career
exploration
Videos will be available for viewing on CHSB.org in the
careers page
Video content will be packaged with brochure for delivery
to local high school career counselors
Increasing the Pipeline
Increasing Awareness of Allied Health Professions
#3
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Jobing.com videos
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Biomedical Technician
Clinical Dietician/Dietary Technician
Clinical Informatics
Clinical Laboratory Scientist/Clinical Laboratory Technician
Emergency Medical Technician
Licensed Psychiatric Technician
Occupational Therapist/COTA
Office Coordinator
Pharmacist/Pharmacy Technician
Radiology Technologist
Increasing the Pipeline
Increasing Awareness of Allied Health Professions
#3
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Tuition Reimbursement and Loan Forgiveness
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Employees are eligible for $3,000
per calendar year tuition
reimbursement
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Jobing.com video developed on
tuition reimbursement
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CHW offers loan forgiveness
programs for targeted
“hard to fill” Allied Health professionals
 Pharmacists
 Clinical Lab Scientists
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Action was taken throughout the year
to promote these programs
Allied Health Bridge Program Outcomes
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Educational Partnerships
 Solidified Allied Health Bridge Program Steering Council
 Participated in and hosted numerous events resulting in 15
hours of Allied Health careers instruction to over 500 high
school students
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Cultural and Linguistic Competency
 In collaboration with San Bernardino Valley College, developed
and implemented education courses to increase cultural and
linguistic capacity of healthcare professionals
 89 employees have enrolled in the Spanish Language class
 Developed video designed to educate hospital staff on use
of Cyracom Language line
 Current discussion with San Bernardino Valley College to
add class to their curriculum
Allied Health Bridge Program Outcomes
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Increasing Awareness of Allied Health Professions
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Tuition reimbursement campaign designed to increase
awareness of existing program
 Increase from 10 to 43 percent for Allied Health employees
seeking assistance
 Developed Jobing.com video
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Developed a series of Allied Health career videos designed for:
 Promoting Allied Health careers and career advancement
for hospital staff
 Fostered an environment focused on valuing our staff
(Retention)
 Promoting Allied Health careers to students within our
community
 Videos available via web and provided to local educators at
high school level
Next Steps: Sustainability
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Educational Partnerships
 Continue quarterly meetings with the Allied Health Bridge
Program Steering Council
 Continue partnership with Inland Coalition
 Continue to hold Annual Allied Health Careers Exploration Day
(Planned for September, 2011)
 Continue to actively support community events and programs
hosted by community educational partners
 Continue school tours and events which expose high school
students to Allied Health careers at CHSB
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Tours currently scheduled for Feb. 24th and March 4th
 will provide 8 hours of instruction
ROP Career Information Day March 4th
 will provide 4 hours of instruction
Next Steps: Sustainability Cont.
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Cultural & Linguistic Competency
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Complete full cycle of Spanish Language for Healthcare
Professionals
Valley College of San Bernardino is considering adopting as
part of their curriculum the Spanish Language for Healthcare
Professional course
Continue ongoing training with hospital staff in the use and
importance of Cyracom language line
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Include language line video in new employee orientation
Include video as part of annual update training
Next Steps: Sustainability Cont.
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Increasing Awareness of Allied Health Professions
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Roll out Allied Health Career Videos on www.CHSB.org to
attract and encourage internal and external career seekers
toward Allied Health professions
Roll out Allied Health Career Videos house wide; making them
available for viewing in the Learning and Resource Center and
kiosks within the facility
Continue to promote utilization of tuition reimbursement
program
Provide Allied Health job video packages to career counselors
and educational partners for use with high school and
vocational school students
Develop a 5 year Allied Health workforce development plan in
partnership with our community
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Identify achievable outcomes - our measures of success
Community Hospital of San Bernardino thanks
The California Hospital Association and the California Endowment
for the opportunity to make a difference
in the health of our community