ACTI Conversation Net+ SIP Services Master Title August 2, 2012 Subtitle Randy Brogle – Internet2 Walt Magnussen – Texas A&M Ric Simmons – Louisiana State University Internet2 © 2012 Proprietary and Confidential Contents • • • • • How we got here Solution Overview Fees Partners Questions 2 – © 2012 Internet2 Internet2 © 2012 Proprietary and Confidential 2 Why Do This? PBX systems are near end of life Major technology shift has already happened Rapid adoption of cloud services at Tulane Not doing it ourselves will save around $1M per year Internet2 © 2012 Proprietary and Confidential 3 Why Sponsor This? The challenges we face are not unique and neither are the solutions Leverage the benefits of Internet2 membership • No reason to do this as a series of one-offs • Achieve better pricing as a group If our expected savings are average for adopters, then we as a consortium reduce higher education costs by at least $100M if we're successful Internet2 © 2012 Proprietary and Confidential 4 How we got here 1Q 2011 • Tulane evaluating hosted solution to replace aging PBXs 4Q 2011 • Tulane and Internet2 Technology Evaluation Center at Texas A&M University sponsor SIP Service program • Core Project Team formed 1Q 2012 • RFP Process 2Q 2012 • Finalize solution, service delivery, contracts Internet2 © 2012 5 – © 2012 Internet2 Proprietary and Confidential 5 RFP Process Internet2 did not become a voice service provider. Fully compliant with IETF RFCs Based upon RFC 3261 - core standard that defines SIP Cost Effective Reliable Utilize Internet2 Backbone RFP for two distinct services • Hosted PBX • SIP Trunking Internet2 © 2012 Proprietary and Confidential 6 Community-Led Team Great support from many volunteers • Tulane • CENIC • Texas A&M • Clemson • Louisiana State • University of Pennsylvania • ACUTA • University of New Mexico • Iowa State • University of Chicago Internet2 © 2012 Proprietary and Confidential 7 Texas A&M Internet2 Technology Evaluation Center Universities treated more as implementation partners than as customers Technical resource for campuses Sandbox for development SIP Advisory Group • Establish Advisory Group • Stand Development Server • Full time support engineer for community • NG 9-1-1 integration • IMS based Fixed Mobile Convergence • ENUM SIP Peering • AVCI video integration • Statistics Reporting Internet2 © 2012 Proprietary and Confidential 8 Flexible suite of solutions Menu includes (choose one or many) • 1. Hosted PBX Solution • 2. SIP Trunking for local calling • 3. SIP Trunking for long distance • 4. SIP Trunking for local calling with long distance • 5. Call Center solutions Internet2 © 2012 Proprietary and Confidential 9 Aastra - Partner for Hosted PBX Financially stable, worldwide corporation • Publicly Listed on the Toronto Stock Exchange - Symbol AAH.TO • US Headquarter in Frisco (Dallas), Texas • Over 50 consecutive quarters of profitability • Presence in over 100 countries worldwide 30+ years’ experience delivering “mission critical” communication for Enterprises, Research Facilities and Learning Institutions Currently providing Hosted PBX services to the State of Florida government agencies Hundreds of Higher Education customers globally Expertise and Experience designing, deploying and supporting large Enterprise Class (SIP) installations Internet2 © 2012 Proprietary and Confidential 10 Hosted PBX via Clearspan Clearspan® is a carrier-grade, highly reliable, multi-tenant softswitch used by most carriers globally (BroadSoft) Extensive set of call features Complete suite of UC applications including clients, integrated mobility, web & video collaboration and more Clearspan Anywhere™: make and receive calls from one number, on any device, anytime Large selection of endpoints, including those from Aastra and 3rd parties Integration with Microsoft (OCS/Lync) and IBM Sametime Internet2 © 2012 Proprietary and Confidential 11 Topology Internet2 © 2012 Proprietary and Confidential 12 Deeper dive of architecture Internet2 © 2012 Proprietary and Confidential 4/8/2015 13 13 Level 3 - Partner for SIP Trunking Carries 8 billion minutes per month processing more than 80 million calls every day Provides voice services to 15 of the 20 top Telecommunications Carriers in the world Exceptional Reliability with geographic and/or same site failover, load balancing and resiliency – failover protection is measured in seconds, not hours CLEC status and is actively supporting voice business in all 50 Full number portability, 10,000+ TNs per day Full E911 Solutions Internet2 © 2012 Proprietary and Confidential 14 Contract and Service Model Internet2 will negotiate a standard agreement for all universities to leverage with service provider. • Internet2 will sign a master agreement with the service provider. • Each university will sign an agreement with Internet2 to add the SIP services selected to their portfolio. • Each school will receive a detailed report of all its usage and services for each month direct from the service provider. Internet2 will provide each school with a summary statement of the services and fees. • Schools will provide the funds to Internet2. • Internet2 will then aggregate the funds from all the schools and make one remittance to the service provider. • Internet2’s costs for managing the service will be recovered via fees collected from the schools. Internet2 © 2012 Proprietary and Confidential 15 Community Volume Saves Everyone Money # Lines with all services Avg Cost full service Discount Paid to Vendor 0 to 20,000 $6.78 0% 93% 20,001 to 100,000 $6.54 4% 93% 100,001 to 250,000 $6.19 9% 94% 250,001 to 500,000 $5.75 15% 94% 500,001 to 750,000 $5.45 20% 94% 750,001 to 1,000,000 $5.06 25% 95% Notes: Local trunking and Flat-Rate Long Distance SIP trunking are included Assumes 90% premium and 10% base lines for Hosted PBX Assumes 50% with unified messaging Includes managed Session Border Controller (SBC) on campus* Amortizes NRCs over 5 years for SBCs, install fees, porting, etc. Does not include applicable taxes, USF and fees *SBC is one-time additional CAPEX charge; maintenance is included Does not include handsets Internet2 © 2012 Proprietary and Confidential 16 Early Adopters Internet2 © 2012 Proprietary and Confidential 17 Where we are Planning and Selection Implementation Production Migration Early Adopter Status – Looking for more adopters Weekly planning calls Turning up pilots on TAMU ITEC Implementing the platform – colo and equipment install Main contract signed within week • School specific agreements beginning now Transition plan for early adopters complete in 3Q 2012 Full availability late 2012 Sessions at EDUCAUSE, Internet2 Fall Member Meeting and ACUTA Email SIP@internet2.edu with questions Internet2 © 2012 Proprietary and Confidential 18 Appendix Information Detailed Hosted PBX Overview (Aastra) Detailed SIP Trunking Overview (Level 3) Internet2 © 2012 Proprietary and Confidential 19 Master Title Aastra Hosted PBX Overview Subtitle Internet2 © 2012 Proprietary and Confidential Flexible licensing options Basic User License Traditional PBX features Enhanced Group Svcs • Acct/Auth codes • Multimedia on Hold • Multimedia Group Custom Ringback • Enhanced outgoing dial plan • Instant Group Call Internet2 © 2012 Premium User License Additional Applications Unified Messaging All the features of Basic plus…. Auto Attendant Assistant Enterprise Video Mobile Client Call Center Web Collaboration etc… Proprietary and Confidential 21 User Portal Users can configure their own settings such as: • Incoming call handling (block, forward, DND, etc.) • Outgoing call handling (speed dials, call return, etc.) • Messaging options, profile, etc. Internet2 © 2012 Proprietary and Confidential 22 Services Devices Enterprise Routing / Numbers Manage enterprises, groups, numbers, services, devices Filter Group Manage departments, Groups, users, numbers, services, devices Filter Department Manage user moves, adds and changes User Personalize services Internet2 © 2012 Proprietary and Confidential 23 Integrated Unified Communication Toolbar Login/out Options Remote office Forwarding options Simultaneous ring Directories Call control Line selector Outlook and Internet Explorer plug-in Allows users to manage phone features and call control Customizable Internet2 © 2012 Proprietary and Confidential 24 Clearspan Anywhere™ Media Gateway PSTN Make and receive calls from one number, on any device Easy for the end user to configure from the toolbar Seamlessly move calls between devices LAN Seamless Call Movement Internet2 © 2012 Proprietary and Confidential 25 Receptionist Attendant console Web –based; supported on Windows ® PCs and Tablets Incoming call handling, call monitoring, operator barge-in, etc. Internet2 © 2012 Proprietary and Confidential 26 Call Center Standard or Premium license options Agent or Supervisor client options Internet2 © 2012 Proprietary and Confidential 27 Integration with 3rd party applications Microsoft OCS/Lync IBM Sametime Salesforce.com ACT Many more… Internet2 © 2012 Proprietary and Confidential 28 Terminals 6739i 6757i Wide selection of Aastra phones 3rd party phones (SIP compliant) Softphones Video endpoints 6731i Fit any need, any budget 6730i Internet2 © 2012 Proprietary and Confidential 29 Reliability Redundant cores operate in Hot Standby mode Internet2 © 2012 Proprietary and Confidential 30 Campus Options WAN and PSTN support Small, Medium and Large configurations Single-appliance solution for small and medium locations Survivability with failover • PBX-like functions • No administration required Redundancy options Internet2 © 2012 Proprietary and Confidential 31 Summary Deploy the most advanced set of PBX and UC services to your user base Highly reliable solution with options for survivability on campus should the connection to the network fail Institutions maintain control over their MACs, features, etc., and can share that control between departments Licensing and applications to fit different user roles: basic, premium, receptionist, call center, etc. Wide range of endpoints to fit various needs, budgets Internet2 © 2012 Proprietary and Confidential 32 Master Title Level 3 SIP Services Overview Subtitle Internet2 © 2012 Proprietary and Confidential Internet2 Hosted SIP Trunking Architecture Campus/Regional Network Internet2 Network Level 3 Voice Network PSAP PSAP RON Session Border Controller Campus IP Network SIP Compliant Phones/ Peripherals Level 3 SIP Network Internet2 Session Border Controller Session Border Controller Aastra Clearspan Aastra Clearspan PSTN Local Origination Internet2 Internet2 © 2012 Internet Toll Free Operator , x11 services Optional E-911 Long Distance Level 3 Proprietary and Confidential 34 Internet2 SIP Trunking Architecture Campus/Regional Network Internet2 Level 3 Voice Network PSAP PSAP RON Session Border Controller Internet2 Session Border Controller Session Border Controller Level 3 SIP Network PSTN Campus IP Network SIP Compliant Phones/ Peripherals Campus managed solution Aastra /Cisco Avaya / Lync Siemens/ Toshiba Internet2 © 2012 Internet Local Origination Internet2 Proprietary and Confidential Toll Free Operator , x11 services Option al E911 Long Distance Level 3 35 911 Capabilities As an option, Level 3 can provide Enhanced 911 (E-911) services for enduser service locations with all SIP Trunking deployments Universities can also retain control and responsibility for E911 without using Aastra/ Level 3 911 Service is of critical importance to universities to avoid legal and regulatory compliance challenges. Level 3 owns and operates its own 911 network Network directly connected to 5,540 Public Safety Answering Points Internet2 © 2012 Proprietary and Confidential 36 Master Title Subtitle Follow our blog at feed:https://blogs.internet2.edu/feed Internet2 © 2012 Proprietary and Confidential