ACTI Conversation
Net+
SIP Services
Master
Title
August 2, 2012
Subtitle
Randy Brogle – Internet2
Walt Magnussen – Texas A&M
Ric Simmons – Louisiana State University
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Contents
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•
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How we got here
Solution Overview
Fees
Partners
Questions
2 – © 2012 Internet2
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2
Why Do This?
PBX systems are near end of life
Major technology shift has already happened
Rapid adoption of cloud services at Tulane
Not doing it ourselves will save around $1M per year
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Why Sponsor This?
The challenges we face are not unique and neither are the solutions
Leverage the benefits of Internet2 membership
• No reason to do this as a series of one-offs
• Achieve better pricing as a group
If our expected savings are average for adopters, then we as a
consortium reduce higher education costs by at least $100M if we're
successful
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How we got here
1Q 2011
• Tulane evaluating hosted solution to replace aging PBXs
4Q 2011
• Tulane and Internet2 Technology Evaluation Center at Texas
A&M University sponsor SIP Service program
• Core Project Team formed
1Q 2012
• RFP Process
2Q 2012
• Finalize solution, service delivery, contracts
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RFP Process
Internet2 did not become a voice service provider.
Fully compliant with IETF RFCs
Based upon RFC 3261 - core standard that defines SIP
Cost Effective
Reliable
Utilize Internet2 Backbone
RFP for two distinct services
• Hosted PBX
• SIP Trunking
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Community-Led Team
Great support from many volunteers
• Tulane
• CENIC
• Texas A&M
• Clemson
• Louisiana State
• University of Pennsylvania
• ACUTA
• University of New Mexico
• Iowa State
• University of Chicago
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Texas A&M
Internet2 Technology Evaluation Center
Universities treated more as implementation partners than as customers
Technical resource for campuses
Sandbox for development
SIP Advisory Group
• Establish Advisory Group
• Stand Development Server
• Full time support engineer for community
• NG 9-1-1 integration
• IMS based Fixed Mobile Convergence
• ENUM SIP Peering
• AVCI video integration
• Statistics Reporting
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Flexible suite of solutions
Menu includes (choose one or many)
• 1. Hosted PBX Solution
• 2. SIP Trunking for local calling
• 3. SIP Trunking for long distance
• 4. SIP Trunking for local calling with long distance
• 5. Call Center solutions
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Aastra - Partner for Hosted PBX
Financially stable, worldwide corporation
• Publicly Listed on the Toronto Stock Exchange - Symbol AAH.TO
• US Headquarter in Frisco (Dallas), Texas
• Over 50 consecutive quarters of profitability
• Presence in over 100 countries worldwide
30+ years’ experience delivering “mission critical” communication for Enterprises, Research
Facilities and Learning Institutions
Currently providing Hosted PBX services to the State of Florida government agencies
Hundreds of Higher Education customers globally
Expertise and Experience designing, deploying and supporting large Enterprise Class (SIP)
installations
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Hosted PBX via Clearspan
Clearspan® is a carrier-grade, highly reliable, multi-tenant softswitch used by most
carriers globally (BroadSoft)
Extensive set of call features
Complete suite of UC applications including clients, integrated mobility, web & video
collaboration and more
Clearspan Anywhere™: make and receive calls from one number, on any device,
anytime
Large selection of endpoints, including those from Aastra and 3rd parties
Integration with Microsoft (OCS/Lync) and IBM Sametime
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Topology
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Deeper dive of architecture
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4/8/2015
13
13
Level 3 - Partner for SIP Trunking
Carries 8 billion minutes per month
processing more than 80 million calls every
day
Provides voice services to 15 of the 20 top
Telecommunications Carriers in the world
Exceptional Reliability with geographic
and/or same site failover, load balancing
and resiliency – failover protection is
measured in seconds, not hours
CLEC status and is actively supporting voice
business in all 50
Full number portability, 10,000+ TNs per day
Full E911 Solutions
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Contract and Service Model
Internet2 will negotiate a standard agreement for all universities to
leverage with service provider.
• Internet2 will sign a master agreement with the service provider.
• Each university will sign an agreement with Internet2 to add the SIP
services selected to their portfolio.
• Each school will receive a detailed report of all its usage and services for
each month direct from the service provider.
Internet2 will provide each school with a summary statement of the
services and fees.
• Schools will provide the funds to Internet2.
• Internet2 will then aggregate the funds from all the schools and make
one remittance to the service provider.
• Internet2’s costs for managing the service will be recovered via fees
collected from the schools.
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Community Volume Saves Everyone Money
# Lines with all
services
Avg Cost
full service
Discount
Paid to
Vendor
0 to 20,000
$6.78
0%
93%
20,001 to 100,000
$6.54
4%
93%
100,001 to 250,000
$6.19
9%
94%
250,001 to 500,000
$5.75
15%
94%
500,001 to 750,000
$5.45
20%
94%
750,001 to 1,000,000
$5.06
25%
95%
Notes:
Local trunking and Flat-Rate Long Distance SIP trunking are included
Assumes 90% premium and 10% base lines for Hosted PBX
Assumes 50% with unified messaging
Includes managed Session Border Controller (SBC) on campus*
Amortizes NRCs over 5 years for SBCs, install fees, porting, etc.
Does not include applicable taxes, USF and fees
*SBC is one-time additional CAPEX charge; maintenance is included
Does not include handsets
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Early Adopters
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Where we are
Planning and
Selection
Implementation
Production
Migration
Early Adopter Status – Looking for more adopters
Weekly planning calls
Turning up pilots on TAMU ITEC
Implementing the platform – colo and equipment install
Main contract signed within week
• School specific agreements beginning now
Transition plan for early adopters complete in 3Q 2012
Full availability late 2012
Sessions at EDUCAUSE, Internet2 Fall Member Meeting and ACUTA
Email SIP@internet2.edu with questions
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Appendix Information
Detailed Hosted PBX Overview (Aastra)
Detailed SIP Trunking Overview (Level 3)
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Master Title
Aastra Hosted PBX Overview
Subtitle
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Flexible licensing options
Basic User License
Traditional PBX
features
Enhanced Group Svcs
• Acct/Auth codes
• Multimedia on Hold
• Multimedia Group
Custom Ringback
• Enhanced outgoing
dial plan
• Instant Group Call
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Premium User License
Additional Applications
Unified Messaging
All the features of
Basic plus….
Auto Attendant
Assistant Enterprise
Video
Mobile Client
Call Center
Web Collaboration
etc…
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User Portal
Users can configure their
own settings such as:
• Incoming call handling (block,
forward, DND, etc.)
• Outgoing call handling (speed
dials, call return, etc.)
• Messaging options, profile,
etc.
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Services
Devices
Enterprise
Routing /
Numbers
Manage enterprises,
groups, numbers,
services, devices
Filter
Group
Manage departments,
Groups, users, numbers,
services, devices
Filter
Department
Manage user moves,
adds and changes
User
Personalize services
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Integrated Unified Communication Toolbar
Login/out
Options
Remote office
Forwarding options
Simultaneous ring
Directories
Call control
Line selector
Outlook and Internet Explorer plug-in
Allows users to manage phone features and call control
Customizable
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Clearspan Anywhere™
Media Gateway
PSTN
Make and receive calls from one number,
on any device
Easy for the end user to configure from
the toolbar
Seamlessly move calls between devices
LAN
Seamless Call
Movement
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Receptionist
Attendant console
Web –based;
supported on Windows ®
PCs and Tablets
Incoming call handling,
call monitoring, operator
barge-in, etc.
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Call Center
Standard or Premium license
options
Agent or Supervisor client options
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Integration with 3rd party applications
Microsoft OCS/Lync
IBM Sametime
Salesforce.com
ACT
Many more…
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Terminals
6739i
6757i
Wide selection of Aastra phones
3rd party phones (SIP compliant)
Softphones
Video endpoints
6731i
Fit any need, any budget
6730i
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Reliability
Redundant cores operate in
Hot Standby mode
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Campus Options
WAN and PSTN support
Small, Medium and Large
configurations
Single-appliance solution for
small and medium locations
Survivability with failover
•
PBX-like functions
•
No administration
required
Redundancy options
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Summary
Deploy the most advanced set of PBX and UC services to your user base
Highly reliable solution with options for survivability on campus should the connection
to the network fail
Institutions maintain control over their MACs, features, etc., and can share that
control between departments
Licensing and applications to fit different user roles: basic, premium, receptionist, call
center, etc.
Wide range of endpoints to fit various needs, budgets
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Master Title
Level 3 SIP Services Overview
Subtitle
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Internet2 Hosted SIP Trunking Architecture
Campus/Regional
Network
Internet2 Network
Level 3 Voice Network
PSAP
PSAP
RON
Session
Border
Controller
Campus IP
Network
SIP Compliant Phones/
Peripherals
Level 3 SIP
Network
Internet2
Session
Border
Controller
Session
Border
Controller
Aastra
Clearspan
Aastra Clearspan
PSTN
Local
Origination
Internet2
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Internet
Toll
Free
Operator , x11
services
Optional
E-911
Long
Distance
Level 3
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Internet2 SIP Trunking Architecture
Campus/Regional
Network
Internet2
Level 3 Voice Network
PSAP
PSAP
RON
Session
Border
Controller
Internet2
Session
Border
Controller
Session
Border
Controller
Level 3 SIP
Network
PSTN
Campus IP
Network
SIP
Compliant
Phones/
Peripherals
Campus
managed
solution
Aastra /Cisco
Avaya / Lync
Siemens/ Toshiba
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Local
Origination
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Toll
Free
Operator ,
x11
services
Option
al E911
Long
Distance
Level 3
35
911 Capabilities
As an option, Level 3 can provide Enhanced 911 (E-911) services for enduser service locations with all SIP Trunking deployments
Universities can also retain control and responsibility for E911 without using
Aastra/ Level 3
911 Service is of critical importance to universities to avoid legal and
regulatory compliance challenges.
Level 3 owns and operates its own 911 network
Network directly connected to 5,540 Public Safety Answering Points
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Master Title
Subtitle
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