New Student Orientation
Academic Computing /
Academic Resources
School of Health Professions
Points of Interest on the UTMB homepage
School of Health Professions
Points of Interest on the UTMB homepage
School of Health Professions
Email
You will be assigned a UTMB e-mail account upon acceptance. Once you are accepted
as a student here, all official school e-mails will be sent to your account address.
Email can be accessed through the internal UTMB webpage at http://www.utmb.edu or by
typing http://webmail.utmb.edu
Getting Help:
If you have any difficulties with your username, e-mail account, or
password, please see the Information Services Web site at
http://www.utmb.edu/is/Assistance/Help%20Desk/HelpDesk.aspx
or contact the
IS Help Desk:
Phone: (409) 772-5200
E-mail: ishelp@utmb.edu
School of Health Professions
Email
Click on the webmail link. Login using your UTMB username and password. If you are unable to login to the webmail
system or can not remember your password, you will need to call the helpdesk at 409-772-5200
School of Health Professions
Email
Clicking on an email opens the email in the right pane.
25 Mb attachment limit for sending email and 200Mb inbox limit
School of Health Professions
Getting Email on IPhone and Android
• Mail can be received on either the iPhone or an Android
phone. The instructions can be found at
http://www.utmb.edu/is/isbusops/documents/Configuration
foriPhone.pdf for IPhone and
http://www.utmb.edu/is/isbusops/documents/Configuration
forAndroid.pdf for Android phones.
• For issues with iPhones and Androids and email. Call the
helpdesk at 409-772-5200
School of Health Professions
Password Change Page
Clicking on the password link on the UTMB webpage allows you to change your password.
School of Health Professions
IS Password Change Page
School of Health Professions
IS Password Change Page
A citrix client will need to be installed and you will be prompted to install it. The
helpdesk can assist you with installation.
School of Health Professions
Password Change Page
School of Health Professions
Password Change Page
Change your password to something that is hard to guess but easy to remember. Do not
share your password with anyone!
School of Health Professions
Rules for Passwords
Rules are highlighted below. Passwords EXPIRE after 90 days but can be changed sooner.
Your account will become inactivated if not used in 90 days. This will require a reinstatement by your
department’s Trusted Requestor.
School of Health Professions
Software
• Software can be purchased at the bookstore for pc’s and
mac’s and can only be installed once due to UTMB’s
discounted price from Microsoft.
• Microsoft Office 2010 and 2013 is available for the pc and
the mac.
• For distance students who need to purchase software
through the bookstore, you can follow the instructions at
the following link:
http://www.utmb.edu/IS/isbusops/CampusEnterpriseAgree
mentInformation.aspx
• More information can also be found at
http://ar.utmb.edu/studentinfo/bookstore.htm
School of Health Professions
Antivirus Software
• UTMB is licensed to provide Microsoft’s Forefront anti-
virus client software. A copy can be picked up in the
Office of Information Security (Administration Building, 4th
floor, rm. 4.126) or it can be downloaded from the
Microsoft website (same cost: $0) as part of Microsoft’s
Security Essentials.
• Security Essentials is available at
http://windows.microsoft.com/en-us/windows/securityessentials-download, and contains a couple of other
utilities which may be useful for you.
School of Health Professions
Wireless Access
• Wireless access points are on all floors of the SHP building
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as well as in some other buildings.
The Link to setup wireless on laptops is
http://www.utmb.edu/IS/wireless/default.aspx
Can also call the helpdesk for wireless setup assistance.
Will need to have a current antivirus and all updates to
access internet.
UTMBa is needed to access UTMB network resources-blackboard
UTMBguest is for outside vendors
School of Health Professions
UTMBa Wireless setup for devices
• For IPhones and IPads
• Touch "Settings" on your iPhone and open "Wi-Fi
Networks." Under "Choose a Network…" select "UTMBa."
Enter your UTMB username (utmb-users-m username)
and your password.
• For Android Devices
• Touch “Settings”. Click on “Wireless & Networks”. Check
the Wi-Fi box. Click on “Wi-Fi settings”. Choose “UTMBa”.
Enter UTMB username and your password.
School of Health Professions
UTMB alerts!
Emergency Notification System
Registration instructions for UTMB alerts! at
http://www.utmb.edu/emergency_plan/utmbalerts/
The service is only activated in an emergency situation when
there is a risk of significant harm or an urgent threat. When
such a threat occurs, a brief message will be sent to those
subscribed to the system, updating them or instructing them
to seek additional information from other existing university
information sources.
School of Health Professions
Student Computer Support
Desktop support is provided for students on personal
computers/laptops on a walk-in basis. Service is provided at
the following locations during the hours designated.
Service Hours
Weekdays
Location
Admin Pager Cellular office
Hours of Availability
Desktop Support Services are provided to the campus
24 x 7.
To request support contact the UTMB Service Desk at
x25200 or for non-urgent issues email ishelp@utmb.edu
School of Health Professions
Blackboard 9.1
Web-based access to courses from all four UTMB schools is provided by the Blackboard
course management system. Blackboard courses can include many web-based course
tools including announcements, blogs, contacts, calendars, discussion boards,
glossaries, journals, messages, tasks, tests, assignments, audio messaging, and wikis,
as well as course content files.
Since Blackboard is web-based, your internet browser must be configured properly to
allow all features to work as designed. Java, Flash, Javascript, and security settings are
often necessary to fully utilize Blackboard courses. Some software installation may also
be necessary, e.g. lockdown browser software to facilitate web-based exams in
Blackboard. Tools like Bacus Virtual Microscopy require properly installed and configured
Java. See the link below for information on browser configuration.
Log in: https://eclass.utmb.edu/
Blackboard 9.1 Learn, Tutorials and Help Links
http://ar.utmb.edu/bb/student.asp
Please call (409) 772-8400 (8-5 M-F) or the Information Services
Help Desk at (409) 772-5200 for assistance with Blackboard
School of Health Professions
Blackboard
• UTMB’s Course Management Software
• Online Courses
• Online compliance
• Access: UTMB username and Password
• http://eclass.utmb.edu
Must be on UTMBa wireless on campus to access blackboard
School of Health Professions
Blackboard Supported Browsers &
Operating Systems – Windows & Mac
Click link for full view: http://ar.utmb.edu/bb/BrowserSetup/Computer_Setup.htm
School of Health Professions
Blackboard Supported Plug-ins
• Java is needed for blackboard to function properly.
• Blackboard has tested and supports these features with
version 7 JRE. JRE 6 may work, but could result in
unexpected behavior. The JRE can be downloaded from
• http://www.oracle.com/technetwork/java/javase/download
s/index.html
School of Health Professions
Blackboard
To access and use blackboard follow these steps:
1. Go to http://eclass.utmb.edu
School of Health Professions
Blackboard - credentials
1. Enter your UTMB username and UTMB email
password in the provided fields.
• Blackboard username: Your Blackboard username is
the same as your UTMB email username.
• Password: Your Blackboard password is the same as
your UTMB email password.
2. If you have forgotten or do not know your password
call information services at extension 25200 (on
campus), in Galveston at 409-772-5200 or toll-free at
1-888-898-2401.
3. Click : Login”
School of Health Professions
Blackboard - First Login Screen
Click on Let’s get started or I’ll do it later
School of Health Professions
Blackboard – Email profile setup
Type in your full UTMB email address
School of Health Professions
Blackboard – Blackboard email
verification
School of Health Professions
Blackboard – Blackboard email
verification
School of Health Professions
Blackboard – Blackboard email
verification
School of Health Professions
Blackboard – Blackboard profile setup
School of Health Professions
Blackboard – Blackboard picture setup
School of Health Professions
Blackboard - Courses
After clicking on My Institution, on the right side of your screen,
click the desired course link
School of Health Professions
Blackboard – Course menu
School of Health Professions
Blackboard – My Institution
Click the “My Institution” tab at the top of your screen
to select another course, your name or the chevron
next to the bb home button
School of Health Professions
Blackboard – Icons
School of Health Professions
My Blackboard Menu
My Blackboard menu at the top right of the window gives you a single place for
notifications and information about all of your courses.
School of Health Professions
Blackboard Log Out
Logout of Blackboard by clicking the
“Logout” button at the top of your screen.
School of Health Professions
Tegrity Lecture Capture
A link to tegrity can be found in your blackboard course or at
https://tegrity.utmb.edu.
Login to Tegrity using your UTMB username and password
School of Health Professions
Tegrity Lecture Capture
Course list in Active Courses Tab
School of Health Professions
Tegrity Lecture Capture
School of Health Professions
Tegrity Lecture Capture
School of Health Professions
Tegrity Lecture Capture
School of Health Professions
Tegrity Lecture Capture
After downloading the tegrity app on your tablet or phone, you will be able to input a code
that will allow you to have access to the your tegrity lectures. Click on my account to get the
code.
School of Health Professions
Technical Support
For technical support, contact:
Blackboard Technical Support
UTMB Email: Help Desk (UTMB Information Services)
Local: (409) 772-5200
Toll-free: (888) 898-2401
Email: ishelp@utmb.edu
School of Health Professions
Student Handbook
http://shp.utmb.edu/documents/865651_WW_Orientation_Bklt_2013_v2.pdf
School of Health Professions
mySTAR Campus Solutions
mySTAR is the Student Information System for UTMB.
Log in: https://mystar.utmb.edu/psp/pprd/EMPLOYEE/EMPL/h/?tab=PAPP_GUEST
Please contact UTMB Service Desk for mySTAR technical issues. The services of the UTMB
Service Desk are available 24 hours a day, 7 days a week. The UTMB Service Desk can be
contacted on campus at extension #25200, in Galveston at 409-772-5200, Houston at 281-5541577, or toll-free at 1-888-898-2401.
Less urgent inquiries can also be emailed to ishelp@utmb.edu. Service requests status and new
Service requests may also be submitted by visiting http://usd/servicedesk.
School of Health Professions
SHP Website – www.shp.utmb.edu
School of Health Professions
Am I there yet?
School of Health Professions
Top navigation to UTMB and SHP pages
School of Health Professions
Left hand navigation - IMPORTANT
School of Health Professions
Important sections to students
School of Health Professions
Program and department website links
School of Health Professions
Academic Events Calendar
School of Health Professions
News tab with current SHP news
School of Health Professions
SHP and UTMB directory links
School of Health Professions
Helpful Education Technology Information
School of Health Professions
Easy to find additional “Help Info”
School of Health Professions
Icons – special events and items
School of Health Professions
Thank You 
• Keep in mind that the main SHP URL is
http://www.shp.utmb.edu.
• We will be continuing to update and add to the main SHP
website, as well as all department/program sites.
• Help Desk is your main help resource by phone or email:
409-772-5200
School of Health Professions