Inclusive Planning and Design Webinar
Webinar Series on Mobility Management
Feb. 12, 2014
This webinar is brought to you by:
NCMM IS A PARTNERSHIP OF
Center Objectives
 Generating and sharing new knowledge.
 Designing and delivering trainings and customized facilitation.
 Providing access to information to individuals and organizations
interested in identifying, improving, and implementing mobility
options in their communities.
 Aligning and supporting the goals and activities of the
Coordinating Council on Access and Mobility (CCAM) and United
We Ride.
 Improving Center activities and demonstrate the effectiveness of
NCMM.
Technical Assistance
 Training and Products
– Information briefs
– Volunteer peer network (field experts)
– Training workshops (Design Thinking for Mobility)
– Community Technical Assistance Plans (Descriptions of
TA Interventions so that other communities can
replicate strategies)
The mission of this project, sponsored by the Department of Health and
Human Services' Administration for Community Living is to demonstrate the
value that inclusive processes can bring to transportation efforts.
The Community Transportation Association of America, in partnership with
Easter Seals, National Association of Area Agencies on Aging, and Westat, is
developing, testing and demonstrating ways to empower people with
disabilities and older adults to be actively involved in designing and
implementing coordinated transportation systems.
For more information, visit www.transitplanning4all.org.
Webinar Agenda
 Kelli Fairless, Executive Director, Valley Regional
Transit
 Judy Telge, Director, Development/Mobility
Management, Coastal Bend Center for Independent
Living
 Dwight Mengel, Chief Transportation Planner,
Tompkins County Department of Social Services
 Discussion time
Building Transportation Options
One Handshake at a Time
Regional Mobility Coordination
Boise Valley, Idaho
Boise Valley
• Located in southwest
Idaho
• Population: 650,000
• 40 percent of total
population in state
• Large urban, small
urban and rural
communities
Diverse Region
• Two most populous counties
in Idaho
• Includes 19 local governments
• Large urban, small urban, and
rural
Valley Regional Transit
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Regional Public Transportation Authority
Accountable to local governments
Responsible for regional coordination
Encourages transportation service delivery through
private sector
Funding
 Significant reliance on federal funding
 No dedicated source of state or local funds
 Services are funded through voluntary
contributions from local jurisdictions
 VRT works with local jurisdictions to develop
priorities and project level budgets
 Reliance on partnerships for funding creates
need for better coordination
Planning Process
 2002: Five-year Strategic
Plan
 2003–2007: Operations
planning for traditional fixedroute services
 2007–2010: Developed
coordinated plan for all
modes
Throughout the process, mobility management
became an organizational objective
The Foundation
Community Transportation
Traditional Public Transportation
o
o
o
o
o
Express Commuter Service
Local Fixed-Line Service
Local Flex-Route Service
Paratransit – ACCESS
University Shuttles
RIDELINE.ORG
o Trip Reservations
o Travel Training
o Call Center
o Websites
o Employer Outreach
o Marketing
o Ridematch
o Pass/Contract/Sales Outlets
o Information Outlets
o Ambassador Program
o Elligibility Assessment
Commuter Services
o
o
o
o
o
Vanpool
Rideshare
Job Access Vanpool
Carpooling
Telecommuting
o
o
o
o
o
o
Vehicle Sharing
Volunteer Driver
Ride Reimbursement
Village Van
Car Sharing
Non Emergent Medical
Transportation
Engagement Framework
Minority
Representation
Students/
Employers
Persons
with
disabilities
Older
Adults
Regional Coordination Council
Veterans
Job Access
Transportation
Service
Providers
Local
Governments
Non Emergency
Medical
Transport
 VRT designated lead
agency
 Regional Coordination
Council
 Coordination plan
provided overarching
strategies
 More targeted plans for
Refugees, veterans and
older adults
Regional Mobility
Coordination
Getting Started
 Inventory resources
(equipment, financial,
human, technical)
 Maximize each partner’s
capacity and resources
 Create an environment
that supports open
communication and
accessible processes
 Be open to innovation and
non-traditional solutions
Building Partnerships
 COMPASS (MPO)
 State agencies
 Area Agency on Aging
 Nonprofit agencies
 United Way of Treasure
Valley
 Local transportation
providers
 Community Transportation
Association of Idaho
Contributing Factors
 Funding through JARC and New
Freedom programs
 MAP-21 changes
 United Way Communitywide
Assessment
 Refugee Strategic Community Plan
 Economic downturn
Coordinated Projects
 Joint marketing
 Technology enhancements
 Rideline – Centralized
customer information
system, travel training
 GoRide – Communitybased transportation
options
trip rerquest
trip confirmation
Lessons Learned
 Engage the stakeholders early in the process
 Communicate openly and often
 Don’t assume everyone embraces change
and technology in the same way
 Be willing to make adjustments as needed
 Be clear about expectations up front
 Don’t take any stakeholder for granted
Questions?
Contact Information
Kelli Fairless, Executive Director, Valley Regional
Transit
(208) 258-2712
kfairless@valleyregionaltransit.org
Including individuals
with disabilities in
mobility planning
Judy Telge
Mobility Options Project
Coastal Bend Center for Independent
Living – Corpus Christi, Texas
Centers for Independent Living
Established by Federal statute –
Rehabilitation Act of 1953, As Amended
 Provide four core services
 Assist individuals with disabilities to
achieve their goals
 CILs are consumer-controlled

CILs as data resource
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In higher population density areas; often include
urban & rural service areas
Locations throughout U.S. - 28 CILs in Texas
Best source of cross-disability consumer
information on goals, identification of barriers to
independent living
Three year strategic planning cycles
Annual reporting on numbers of individuals with
disabilities assisted to access transportation,
healthcare services and assistive technology
Inclusion strategies
Outreach with non-traditional methods
 Advocacy identifies barriers, goals and
targeted solutions
 Partnerships indicate effectiveness
 Learn to influence political will to achieve
community integration

Inclusion examples
Non-traditional models of service delivery
 Education and training in advocacy for
people with disabilities & their allies
 Policy-level participation
 Develop teams of individuals with crossdisabilities for all stages of planning

Transportation planning decisions
Vision or long range concepting
 Ranking of proposed projects by policy
criteria
 Selection of preferred option(s) following
analysis (alternatives, environmental
reviews – make accessibility part of this)
 Project implementation
 Operations management, maintenance of
assets
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Contact Our Speakers
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Sheryl Gross-Glaser, grossglaser@ctaa.org
Dwight Mengel, Dwight.Mengel@dfa.state.ny.us
Judy Telge, judyt@cbcil.org
Kelli Fairless, kfairless@valleyregionaltransit.org
Tompkins County, NY
• 101,000 population
• Ithaca Small Urban Area 55K pop.
• Classic college town 24K students
• Regional growth center
• Great diversity of people
Family of Services
 One Call – One Click
 Community Mobility Education
 Public Transit
 Paratransit
 Ridesharing
 Carshare
 Taxi – MV1
 Volunteer Driver Services
 Active Transportation
Coordinated Planning
 Re-organized in 2010
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Monthly meetings
Competitive local grant process
Website & email marketing
Annual Amendments to 2007 Plan
Agencies
 Core group & Interested parties
 Recruit professionals to attend
 Transparency – Communications Plan
 Mobility summits
 Host NTI Training
 Special Community Mobility Projects
replaced JARC
People
 Leverage networks of agencies
 Extensive outreach:
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Community centers
Public festivals & events
Senior housing meetings
Customer surveys
Natural Leaders Initiative
Information about Mobility Management
 Website located at www.nc4mm.org or
www.nationalcenterformobilitymanagement.org
 LinkedIn group for the Partnership for Mobility
Management
 Newsletter and Twitter
 Blog and podcasts
 March webinar: Money, That’s What I Want
Contact Us
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Sheryl Gross-Glaser, grossglaser@ctaa.org
Kelli Fairless, kfairless@valleyregionaltransit.org
Judy Telge, judyt@cbcil.org
Dwight Mengel, Dwight.Mengel@dfa.state.ny.us
JOIN US FOR THE MARCH WEBINAR!