lean initiatives` impact on student services

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2014 New Directions in Student
Development
Lean Initiatives’ Impact
on Student Services
Presenters
Tanisha Latimer Davis – Dean of Enrollment Management
David Rosenbaum – Associate Dean of Students
Cindy Klauck – Dean of Counseling & Career Planning
Tamatha Sells – Registrar
Andy Omundson – Dean of Students
Piedmont Technical College
Mission:
“Piedmont Technical College transforms
lives and strengthens communities by
providing opportunities for intellectual
and economic growth.”
Strategic Objective C.2.3
Implement Lean Principles!
LEAN =
Business processes which
require less human effort,
capital investment, space,
materials and time in all
aspects of operation
VALUE STREAM =
Specific activities required
from start to finish
7 Mudas (“Waste”)
• Confusion
• Inventory
• Motion/Travel
• Defects
• Waiting
• Overproduction
• Processing
A3 PROCESS =
A methodology for getting to
the root cause of the
problem
• Over 300 PTC faculty & staff
have been trained in LEAN
principles, VSM & A3 problem
solving
• 37 of 42 (88%) of Student
Development staff trained in
LEAN principles (5 are currently in
Spring 2014 class)
Position Description
Statement
“Initiate and incorporate
LEAN principles and
practices in daily work in
pursuit of continuous
improvement.”
Recent A3 projects related to
Student Services
Admission Application
Turn-Around Time
Jobs At A Glance
Student Activities
Approval
Class Cancellation Notifications
Transcript Evaluations
Advisement
Financial Aid Processing
Scholarship Process
Student Schedule
Financial Aid Communications
Veteran Benefits
Instant Admissions
Financial Aid Award Posting
Contacting SS Offices
New Student Orientation
Addressing Undecided Students
Locating SS Offices &
Classrooms
Caps & Gowns
Financial Aid Office Wait Time
Admissions Deadline Dates
Graduation Application
Placement Test Availability
Tutoring
Early Alert System
Direct Deposit Set-Up
Transfer Course Equivalents
Today’s Topics
Tanisha:
Instant Admissions (A3)
David:
New Student Orientation (A3)
Cindy:
Early Alert
Tamatha: Graduation Application Process (VSM)
Caps & Gowns (A3)
QUESTIONS?
Thank you for attending!
Remember to…
Contact Information
Piedmont Technical College
P.O. Box 1467
Greenwood, SC 29649
Tanisha Latimer Davis
Dean of Enrollment Management
Phone: (864) 941-8357
Fax: (864) 941-8403
[email protected]
Cindy Klauck, LPC
Dean of Career Planning & Counseling
Phone: (864) 941-8685
Fax: (864) 941-8755
[email protected]
Carol Paguntalan
Director of Academic Advisement
Phone: (864) 941-8679
[email protected]
David Rosenbaum
Associate Dean of Students
Phone: (864) 941-8377
Fax: (864) 941-8709
[email protected]
Tamatha L. Sells, M.A.
Registrar
Phone: (864) 941-8363
Fax: (864) 941-8566
[email protected]
Andy Omundson
Dean of Students
Phone: (864) 941-8376
Fax: (864) 941-8709
[email protected]
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