Followership
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Overview
• 2D Model of Follower Behavior
• Characteristics of Effective Followership
• Case Study
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Followership
Independent, Critical Thinking
Passive
Active
Dependent, Uncritical Thinking
(Kelley’s Model of Follower Behavior)
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Followership
Independent, Critical Thinking
Passive
Active
Dependent, Uncritical Thinking
(Kelley’s Model of Follower Behavior)
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Sheep
• Passive/dependent,
uncritical thinking
• Lack initiative
• Do not play an active
role
• Simply comply with
any order given
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Followership
Independent, Critical Thinking
Passive
Active
Dependent, Uncritical Thinking
(Kelley’s Model of Follower Behavior)
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Yes People
• Active/Dependent, Uncritical Thinking
• Readily Carry Out Orders Uncritically
– Dangerous if orders contradict standards
– Ex. Person who always says what he thinks
leaders want to hear
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Followership
Independent, Critical Thinking
Passive
Active
Dependent, Uncritical Thinking
(Kelley’s Model of Follower Behavior)
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Survivors
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Right in the middle
Rarely committed to work/group goals
Does just enough to get by
Mediocre performers clogging the arteries
of an organization
• Example: “ROAD”
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Followership
Independent, Critical Thinking
Passive
Active
Dependent, Uncritical Thinking
(Kelley’s Model of Follower Behavior)
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Alienated Followers
• Passive/independent, critical thinking
• Festering wounds in an organization
• Criticize, but never offer constructive support
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Followership
Independent, Critical Thinking
Passive
Active
Dependent, Uncritical Thinking
(Kelley’s Model of Follower Behavior)
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Effective Followers
• Active/independent, critical
thinking
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• Problem solvers
• Can work with others
• Reflect on goals of the
organization
• Not hesitant to bring
concerns to leader
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Characteristics
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Exemplify AF Core Values
Decision Making
Communication Skills
Commitment
Problem Solving
Organizational Understanding
Flexibility
Competence
Courage
Enthusiasm
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Exemplify Core Values
• Integrity First
• Service Before Self
• Excellence In All We Do
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Decision Making
• Sound thought processes
• Achievement through
teamwork
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Communication Skills
• Listening ability
• Reading comprehension
• Tactful feedback
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Commitment
• Displays loyalty
• Fully supportive of the mission and leadership
• Willing to go the “extra mile”
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Problem Solving
• Wants to be challenged
• Desires responsibility
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Organizational Understanding
• Can see the big picture
• Understands importance of their job
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Flexibility
• Can adapt and overcome
• Remains calm during
new challenges
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Competence
• Never stops learning
• Actions speak louder than words
• Not afraid to share information
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Courage
• Stands up for what’s right
• Knows when to speak
• Knows when to be quiet
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Enthusiasm
• Passion and Excitement
• Positive Attitude
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Effective Followership
Case Study
Case Study
• How to respond to an uncooperative team
member?
Employ listening skills and tact to offset
negative energy
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Case Study
• How to bring in co-workers to help motivate
a negative team member?
Employ collaborative, positive persuasion,
reinforce his or her value to the team and its
goals
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Summary
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2D Model of Follower Behavior
Characteristics of Effective Followership
Principles of Effective Followership
Case Study
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“He who cannot be a good follower cannot
be a good leader”
Aristotle (384 BC – 322 BC)
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