Human Resource Management
By Laura Portolese Dias
© Laura Portolese Dias 2011, published by Flat World Knowledge
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© Laura Portolese Dias 2011, published by Flat World Knowledge
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Chapter 1
The Role of Human Resources
© Laura Portolese Dias 2011, published by Flat World Knowledge
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Learning Objectives
1. Define and explain the role of HRM in
organizations.
2. Discuss some of the major HRM
activities.
© Laura Portolese Dias 2011, published by Flat World Knowledge
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What is HRM?
• Capital
– Cash, valuables or goods used to generate
income
– People is one of the most important capital in
a business
• Human Resource Management (HRM)
– The process of employing people, training
them, compensating, developing policies
relating to people and developing
strategies to retain employees
© Laura Portolese Dias 2011, published by Flat World Knowledge
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The Role of HRM
• In HRM, we can focus on internal factors
which include:
– Staffing
– Development of workplace policies
– Compensation and benefits administration
– Retention
– Training and development
– Laws affecting employment
– Worker protection
© Laura Portolese Dias 2011, published by Flat World Knowledge
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The Role of HRM
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The Role of HRM
• External factors
– Globalization
– Offshoring
– Changes to employment law
– Healthcare costs
– Employee expectations
– Diversity
– Technology
– Increase of social networking
© Laura Portolese Dias 2011, published by Flat World Knowledge
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The Role of HRM
• External factors (continued)
– Changing demographics
– A highly educated workforce
– Layoffs, downsizing
© Laura Portolese Dias 2011, published by Flat World Knowledge
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The Role of HRM
© Laura Portolese Dias 2011, published by Flat World Knowledge
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Learning Objectives
1.Explain the professional and personal
skills needed to be successful in HRM.
2.Define Human Resource Management and
the certifications that can be achieved in
this profession.
© Laura Portolese Dias 2011, published by Flat World Knowledge
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The Skills Needed for HRM
Multitasking
Ethics
Conflict management
People skills
Communication
Understanding of specific job-related
skills
• Strategic mindset
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The Skills Needed for HRM
• HRM Certifications
– PHR
• Professional in Human Resources
– SPHR
• Senior Professional in Human Resources
– GPHR
• Global Professional in Human Relations
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The Skills Needed for HRM
• Examples of HR titles
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Recruiter
Compensation Analyst
Human Resources Assistant
Employee Relations Manager
Benefits Manager
Work/Life Coordinator
Training and Development Manager
Human Resources Manager
Vice President for Human Resources
© Laura Portolese Dias 2011, published by Flat World Knowledge
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Learning Objective
1. Identify and explain some of the
challenges associated with HRM.
© Laura Portolese Dias 2011, published by Flat World Knowledge
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Today’s HRM Challenges
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Cost Containment
Technology
The Economy
The Changing and Diverse Workforce
Ethics
© Laura Portolese Dias 2011, published by Flat World Knowledge
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