Jobcentre Plus : The Customer Journey to the Work Programme

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Jobcentre Plus – The Customer

Journey to the Work Programme

Linda Germon

Southern England Group Provision Manager

Jobcentre Plus

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Background

• The Government wants to Get Britain Working

• This will require the support of all our partners, employers and providers who have the expertise and local knowledge to give individuals the tailored support they need to find work

• Get Britain Working is the ‘umbrella’ title for a new model to help people off benefits into work and includes:

– More flexible Jobcentre Plus Offer

– Get Britain Working Measures and the

Work Programme

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Jobcentre Plus Offer

• Greater focus on diagnosing claimants’ individual needs

• More flexibility and responsibility for Jobcentre Plus advisers

• Raised expectations of claimants’ commitment to finding work

• Extending range of digital services

• District Managers flexibility

– Flexible Support Fund

– autonomy to use resources as needed locally

– provision could vary not only at District level but down to site level

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Get Britain Working Measures

• Work Clubs

• Work Together

• Work Experience

• Enterprise Clubs

• New Enterprise Allowance

• Mandatory Work Activity

• Sector-based work academies (to be launched August 2011)

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Additional Support available

• Support Contract

– modular jobsearch support

• Work Choice

– to support those with disabilities

• Support for people dependant on drugs and or alcohol

Mental Health

– network of Mental Health Co-ordinators in each JCP District

– mental health awareness training for JCP advisers

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The Skills Offer

• A key part of the pre-Work Programme offer for JSA and ESA (WRAG) claimants from day one of their claim

• Jobcentre Plus - light touch skills screening

• Next Step – in depth assessment and careers and skills advice

• No ring-fenced skills budgets for individual programmes

• Working with colleges, training providers – responsive to local need

• Focused on preparing active benefit claimants to move quickly into work

• Working with employers and NAS to maximise apprenticeship take-up

• Skills Funding Agency European Social Fund provision

• Skills Conditionality – due to Go Live 1 August 2011

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The Changing Welfare Agenda

Universal Credit

– will make sure that work pays

Incapacity Benefits Reassessment

– Trials began October 2010

– Reassessment exercise is on track to be completed by Spring 2014

Lone Parent Obligations

– From April 2011 lone parents with a youngest child aged seven and over

– New Welfare Reform Bill – the age threshold will be reduced to the age of five

Contribution based Employment and Support Allowance (ESA)

– Introducing a time limit of one year for contributory based ESA

Pension Reform & Equalisation

– From 6 April 2010 the age for when women receive their state pension started to increase

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DWP European Social Fund

• To fund voluntary access to the Work Programme for Income Support and/or Incapacity Benefit claimants who would otherwise be ineligible for the

Work Programme

• To support people in worklessness households with complex needs overcome barriers to employment

Convergence (Cornwall and the Isles of Scilly)

• Will mirror above and;

• Delivers motivation, confidence building, personal development through social enterprise (until December 2011)

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The Work Programme

• Referrals to the new Work Programme started 13 June in the South West

• Local provision designed & delivered by providers

• Radical change to payment by results and performance measures

• Will help people with a wide variety of needs

• Forms a coherent package complementing Jobcentre Plus support and Get

Britain Working measures

• Previous complex array of contracted provision ends

Jobcentre Plus

Work Programme eligibility

Claimant Group

Jobseekers Allowance

(JSA) claimants aged 25+

Time of Referral

From 12 months

JSA claimants aged 18-24 From 9 months

JSA claimants who have recently moved from

Incapacity Benefit

JSA claimants who are seriously disadvantaged by one or more factors

All Employment Support

Allowance (ESA) claimants

From 3 months

From 3 months

At any time

ESA (income related) Work

Related Activity Group

When claimants are expected to be fit for work within 3 months

Basis for referral

Mandatory

Mandatory

Mandatory

Mandatory or voluntary depending on circumstances

Voluntary

Mandatory

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Successful South West Work Programme Providers

Prospects & Working Links

Devon & Cornwall

Dorset & Somerset

JHP & Rehab Jobfit

Wiltshire & Swindon

Gloucestershire & West of England

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Working at Local Level

Jobcentre Plus and Work Programme Providers are working locally to:

• Understand individual Provider Customer Journey

• Define joint working with Strategic Partners

• To agree co-location and outreach

Agree a joint strategy for working with employers

• Working together

– to share Labour Market Information

– to understand local economic position

– to recognise the full range of support available from partners

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Contact Details

Group Provision Manager: Linda Germon

Tel: 01626 325418

Mob: 07795 267357

Email: linda.germon@jobcentreplus.gsi.gov.uk

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