Dia 1 - Groep Ubuntu

KNOWLEDGE
MANAGEMENT
‘HOW WE SHARE KNOWLEDGE AND
EXPERTISE IN GROUP UBUNTU ‘
IMPORTANCE OF SHARING KNOWLEDGE AND
EXPERIENCE: | STARTING POINTS
 The learning organization:
lifelong learning as a permanent task in a highly evolving
society
To make professionals stronger to make them realise their
task (empowerment)
Develop competences: Human Ressources Development
Build & Share Expertise in and outside the organization:
(Ubuntu Philosophy  EPO2)
Finally: realizing our mission:
quality of life for every cliënt
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
THROUGH THE CAREER OF STAFF MEMBERS
 Welcome and introduction of new staffmembers
 Plans of Development
 Annually program of training themes
 Develop experts - Train the trainer
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
WELCOME AND INTRODUCTION OF NEW STAFFMEMBERS
INTRODUCTION CYCLE:
Introduction day and 8 sessions during the first year
o Vision and mission of the organization
o structure of the organisation
functions/views/communication lines
Are you
comfortable?
A chocolat?
o Important visions/procedures:
Quality Policy
Sexuality and relationships
correct UBUNTU attitude toward
cliënts
Fire safety and prevention
o the communication in the Organization
o fire safety
o etc
The first day in a new work
environment
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
PLAN of DEVELOPMENT
 for the staffmembers (individual)
For each team
 For the coördinator / leader
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
ANNUALly program of TRAINING THEMES
 Agogic themes
 Key skills
 Management skills
 Leadership skills
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
DEVELOP EXPERTS - TRAIN THE TRAINER
 Supporting staffmembers to become an expert
 Supporting staffmembers to share their expertise
with others
 learning teaching skills
to share expertise
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
DIFFERENT FORMS OF LEARNING
 training on the job
 internal – external training
 intervison groups
 general conferences
 Specifiec skll training
 …
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
TRAINING ON THE JOB
INTRO CYCLE
 Socialization by new staffmembers
themselves
 Learning by the example of
personal coaches - Coordinator –
collegues
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
INTERNAL - EXTERNAL TRAINING SESSIONS
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
OTHER FORMS OF LEARNING
• intervision groups
sharing expertise between staffmembers
• Internal conference
themes:
Aspects of our vision that needs explanation and deepening;
often by external speakers- workshops – good practise
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | DIFFERENT WAYS
SPECIFIC SKILLS TRAINING FOR COÖRDINATORS AND STAFFMEMBERS ‘13
 For days training:
a management by coaching training
Staffmembers will be trained in giving sex
education to people with disabilities
Training them to support colleagues
to handle situations about relationships
and sexuality
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
A FEW EXAMPLES

Management by coaching
 Presenting with impact
 Train the trainer course: How to run a
training session?
 a Course for caregivers:
How to support adults with a disability
 Workshop feedback
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
MANAGEMENT BY COACHING
4 SESSIONS:
The GROW model
Exercises – role play – discussion
Application
Training skills by: …..
models
WHAT IS
HAPPENING
NOW?
WHAT DO YOU
WANT?
1
REAGOAL
2
LITY
WILL
4
WHAT WILL
YOU DO?
3
OPTIONS
WHAT
COULD
YOU DO?
models
THE FOUR
STAGES OF
LEARNING
MANAGEMENT BY COACHING
ILLUSTRATIONS
ILLUSTRATIONS / METAPHORS
MANAGEMENT BY COACHING
ILLUSTRATIONS / METAPHORS
TRAINING JOB CONVERSATION
VIDEO - ROLE PLAY
GROUP DISCUSSION
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
PRESENTING WITH IMPACT

HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
PRESENTING WITH IMPACT
“Someone else who
wants to interrupt
me??...”
Please put
your 3D
glasses on
and
everything
will be clear
Dealing with difficult situations
“Please, a little
more passion with
your marker!!!”
How to start a good
presentation?
We learn more from
audio-visual
Be prepared!
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
HOW TO RUN A TRAINING SESSION?
 Learning by experience
 Preparation
Your knowledge - The group? – Goals –
Structure –
Rehearsal – Organization – Help
 The right setting
 Starting the training session
 Holding the attention
 Difficult situations, difficult behavior
 audio-visual media
 teaching tools
Train the trainer course
A Four-day
interactive training
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
A COURSE for CAREGIVERS:
SUPPORTING ADULTS WITH A DISABILITY
 a COURSE developped for
professionals in South Africa
About PEOPLE WITH A DISABILITY
CONTENT & OBJECTIVES: Knowledge –
skills – attitudes: competences, neccessary
for caregivers
A five-day TRAINING
HOW WE SHARE KNOWLEDGE AND EXPERTISE
IN GROUP UBUNTU | EXAMPLES
COURSE CAREGIVERS:
SUPPORTING ADULTS WITH A DISABILITY
1. a vision: PERSONS WITH A HANDICAP: FIRST OF ALL CITIZENS
2. MENTAL RETARDATION
3. A PERSONAL PLAN OF SUPPORT
4. OTHER DISABILITIES AND FIRST AID
5. COMMUNICATION
6. TEACHING METHODS
7. LABOUR
8. SUPPORTING INDEPENDENT LIVING
9. SEX EDUCATION FOR MENTALLY RETARDED PEOPLE