RUSSIA
BELARUS
UKRAINE
KAZAKHSTAN
Overview of Service Capabilities
VORTEX
• Founded
Founded2005
2005- Private
- Private
Management
Owned
andand
Management
Owned
•• 54 Years
YearsofofGrowth
Growth
and
Success
and
Success
•• Extremely
ExtremelyHigh
High
Level
of Client
Retention
Level
of Client
Retention
•• Own
600 Employees
Distribution Centre
• Regional Specialised Call Centers
VORTEX DEPOT RUSSIA - Moscow
USA:
375
Europe & Asia:
125
VORTEX DEPOT BELARUS- Minsk
VORTEX DEPOT UKRAINE - Kiev
• Corporate Solutions Team
VORTEX DEPOT KAZAKHSTAN- Astana
USA, Europe & Asia: 100
• Corporate Solutions Team
• 4,000 + Global Service Partners
Global Service Partners
• 24 x 7 x 365
About VORTEX…
• VORTEX is a specialized Distribution Center which successfully conducts
business on the territory of the Russian Federation and abroad.
• We are devoted to our customers and offer them high level of quality and
reliability in services in the sphere of the Clinical Trials.
• Our High-Qualified Personnel provides effective activities on the most
difficult areas of CIS.
VORTEX:
- Delivering innovative solutions
- Industry Intelligence
- And complete peace of mind
Areas of Focus …
VORTEX Services
VORTEX Services
PROCESSING and DEVELOPING
Importation/Exportation
•All Essential Medication, Materials and Equipment (Study Drug, Vaccines,
Laboratory Kits, CRF’s, All Medical Equipment, etc.)
•Own Customs Broker Activity
•Coordination Of Dispatch, Invoice Approval and Management Of Customs
Clearance Processes
•Timelines do not exceed 3 working days
Receipt, Checking and Stock-Tracking
•Active Troubleshooting System
•Next Day Readiness to Dispatch
•Full-Time Inventory
Storage and Facilities
•Temperature and Humidity Control with Strict Automatic Management System
•Warehouse Designed and Equipped for Separate Storage of Different Study
Materials
•Validation Facilities / Chambers for Special Packaging Solutions
+15 … +25°C / +2 … +8°C / -20 ± 5°C / -70 ± 5°C / -86°C
VORTEX Services
Re-Labeling Process
•Validated Premises / Chambers
•Experienced Staff
Distribution / Return / Recall / Transfer Process
•Own Courier Company operating on the territory of Russia,
Ukraine, Belarus and Kazakhstan
•Close Contact With Investigator Sites located in Russia, Ukraine,
Belarus and Kazakhstan
•Service Trials With Strict Temperature Control
+15 … +25°C / +2 … +8°C / -20 ± 5°C / -70± 5°C / -86°C
VORTEX Services
Cold Chain Capabilities…
•
VORTEX is able to provide packaging and key supplies on a global basis
•
Work with suppliers that have global manufacturing capabilities,
particularly in the emerging markets - Regional or local climate specific
shipping systems
•
All packing materials are fully validated and have pack-out instruction
diagrams
•
Validated / Testing Rooms and Cooling Chambers for special
packaging
•
+15 … +25°C / +2 … +8°C / -20 ± 5°C Shippers with Summer, Winter
and Year round profiles. Dry Ice units, ambient systems and validated
controlled temperature products
•
Validated and Calibration Temperature logging devices:
Available for ambient, refrigerated and frozen shipments, ranging
from simple visual systems to detailed logging
VORTEX Services
•
Destruction Process
Contract With Certificated Destruction Company
Compliance With Regional Legislation
Provide All Necessary Documentations
Complete Cycle…
PRE-STUDY
ACTIVITY
STUDY SET-UP
DESTRUCTION
IMPORT
EXPORT
VORTEX
DISTRIBUTION
CENTRE
RETURN/RECALL/
TRANSFERE
RECEIVING
/CHECKING
DISTRIBUTION
STORAGE
RELABELING
Quality Assurance Overview…
Experience
Customer
centric internal
& external
measurements
• SOP’s to Ensure Maximum
Efficiency & Quality
Staff
Quality
Control
System
Quick’s
commitment &
investment to
quality driven
service
• Quality Control Manual
Complete
Cycle
Communications
• Disaster Recovery Plan
Communications
NEW
STUDY
ELABORATING
WITH
CUSTOMER
WORKING
OUT WITH
BROKER
STAFF
FAMILIRIZATION
DEVELOPING
WITH
INVESTIGATORS
INICIATION
WITH CRO
TEST
DELIVERES
EQUIPMENT
CALIBRATION/
FACILITIES
SPECIFICATION
STAFF
TRAINING
VORTEX Staff…