February 2012
we help people who do
a great job do it better
‘How can I……?’
Solutions for busy employers
How can I meet CQC compliance
Advice on meeting CQC regulations
• Skills for Care’s advice
• Skills for Care’s materials to help
meet inspection outcomes
• CQC supporting note on training
qualifications –given to inspectors
How can I ensure I recruit effectively?
Finders, Keepers, the adult social care recruitment
and retention kit
• Case studies
• Questions to ask
• Templates to use
Look out for qualifications called:
Preparing for Work in the Care Sector
Have you thought about a career in social care? –
‘I care quiz’ – are they suitable?
Getting It Right From The Beginning:
Common Induction Standards (CIS)
All workers must complete the CIS but a
good induction will:
Give workers confidence
Inspire them to continue in social care
Help workers identify with the organisation
Support workers to maintain required values,
standards and practices
– Influence approach to future learning
– Prepare workers for the next step
What induction should I give my
staff? - Common Induction Standards
Range of resources
• Basic CIS and guidance freely
available on website
•Priced publications - £22
‘ Starting out’ – workbook tool for learners
‘Supporting Starters’ - Guidance for managers
What’s a personal development plan?
Essential components:
• Workers learning needs
• Areas of learning
• Specific tasks not equipped for
• How will they receive this learning? – in
house / external /e:learning /mentor
• By when
• Available resources to meet these needs
What qualifications should my staff do?
• Level 2 & 3 Diplomas in Health and Social Care
– Dementia pathway
– Learning Disability pathway
– Generic pathway
• Level 5 Diploma in Leadership for Health and
Social Care and Children and Young People’s
How can I develop my staff to meet
the specific needs of people with …
• Moving and assisting
• Stroke care
• Diabetes
Learning Disabilities
Food safety and nutrition
Dementia Care
Seated Recreational
Physical Exercise
• Infection Prevention and
• End of Life
• Sexuality
• Activity provision
Some knowledge / some competence
How can my staff be trained without
being missing for long periods?
• e:learning resources – use as individuals
or together
• In house training – DVDs / training
packages /use expertise of own staff
• Team / group discussions –reflections
• Mentoring /shadowing
• Collaboration with other local services
Some free e:learning resources
E:elca – www.endoflifecareforall.com
• E:learning modules –e.g. dementia, LD
• Social care TV – www.scie.org.uk
• Good practice examples from people who use services
E:learning portal –Skills for Health
• Infection prevention and control
• Food, Nutrition and Hydration
Continuing Professional Development
Keeping Up The Good Work
• Practical guide for implementation of CPD
• Examples of good CPD practice
• Templates
– Worker’s progress record
– Employers CPD summary
– Annual performance appraisal and development
– Brief guide for workers on CPD
How can I find the right training
Care training codes
• Overview of core values for learning and
development (L&D)
• Questions and issues to think about
• Guides for purchasers of L&D, learners,
training providers and individuals buying
training for own staff
Training provider directory
Watch this space - Available later this year
How can I fund training?
• Incredibly complex and changing
• Skill Funding Agency and Young
Peoples Learning Agency
• Workforce Development Fund
• Other sources, European, regional, local
• Grants, loans and bursaries
Skills Funding Agency (SFA)mainstream funding
Full qualifications i.e. diploma
Unit funding for unemployed only
Funding eligibility versus learner eligibility
Individual Learner Accounts
16 -18 apprenticeship
Workforce Development Fund
• Skills for Care funding
• Units focussed funding
• Benefits – focused on adult social care providers,
a contribution to supporting learning and
• Join a Workforce Development Funding
Partnership in your locality
• Complete National Minimum Data Set- social
More info available at:
What are Apprenticeships?
SASE Framework ID FR00485- Funding stream 444
SASE compliant Framework: Health and Social Care Apprenticeship and Advanced level Apprenticeship
Intermediate level
Advanced level
Competence Qualification
Level 2
Diploma in Health and Social Care (Adults) for
England (QCF)
Level 3
Knowledge Qualification
Level 2
Preparing to work in adult social care
Level 3
Key Skills or Functional Skills
Level 1
Application of Number
Level 2
Level 1
Level 2
Additional employer requirements
Although none are specified, further guidance is being created to aid use of this component
Employment rights and responsibilities
Who can be an apprentice?
• Open to all ages – funding varies
• New recruits to the sector (routes into
• Existing staff as part of ongoing CPD
• Non-social care staff
What about the training?
1. Internal delivery: in-house / employer
2.External delivery: training / learning
What will it mean for me?
• Opportunity – fill your vacancy!
– Include non care workers
• Approach – delivery in house or external training?
• Expectations
– Appoint supervisor / mentor /assessor
– Timetable for different components of learning
– Any additional units e.g dementia/ LD
Website resources to help you
Comprehensive employers guides
– includes examples /case studies
See ‘apprenticeships’ section of website
How can I find an apprentice? –
Established Employees:
 Use an Apprenticeship to develop your established
 Apprenticeships can help with succession planning
– grow your own managers for the future
 Apprenticeships can help with retention of staff –
develop new skills or advance existing skills
How can I find an apprentice? –
New Employee:
 Advertise your apprenticeship vacancy FREE with
the National Apprenticeship Service, Job Centre
Plus, Next Steps Careers
 Advertise you Apprenticeship vacancy through
your usual methods – local paper etc
 Interview and select your Apprentice in the same
way as you would for any other vacancy
Karen Walker, Training Manager
The Manor House
“We see apprentices
as a really valuable
part of the workforce
and so do our
How can I help my staff to stay safe?
Work Smart, Work Safe
Resources on web site
• Guide for employers
• Guide for staff and volunteers
e.g. assessment tools, training, responses
Lone worker safety guide
- domiciliary care workers
Assessing the risk
How to protect self
How can I manage the risks in helping
people to have choice and control?
Living with risk resources
• Learning to live with risk: an introduction
• Learning to live with risk: short guide
• Learning to live presentation for
• Good practice scenario slides for use in learning
Keeping person centred
• Person centered approach to risk
• Range of resources as above
How can I develop my staff to deliver
quality personalised care to meet the
needs of people using the service?
• Create organisation culture
• Manager to lead by example
• Team meetings / mentors /
group discussions
• Common Core Principles
to Support Self Care
• Common Core Principles to
support dementia care - NEW
How can I help my staff to have the
right levels of literacy and
numeracy skills?
1. Learning through Work - bite-size
chunks of learning in 8 small booklets
2. Skills for Life Guide for employers – why
important and steps to take
3. Care Skillsbase - practical, free resources that
are specific to social care
What help can I get to supervise my
staff? …
Providing effective supervision
•Professional development
How can I improve the quality of
supervisors, leaders and managers?
Manager Induction Standards – refreshed
MIS to be launched March 2012
L5 diploma in Leadership in Health and
Social Care - replaced and combined NVQ
4 in leadership and NVQ4 in practice
SCIE Front Line managers course
• leadership skills development programme
• 12 sessions
Manager Induction Standards Refresh
- recommended ‘core’ standards
Governance and accountability
Systems / processes in communication
Partnerships working / relationships
Leading person centred practice
Team leadership
Managing resources
Equality, diversity and inclusion
Safeguarding and protection
Manager Induction Standards Refresh
- new ‘additional’ standards
9. Personal development
10. Change and growth
11. Managing business
12. Ensuring quality
How can I help my staff work
better with carers? –
Carers –everybody’s business
3 parts
1. Who carers are (as distinct
from care workers)
2. Why carers are important
3. How you can support the
learning and development of
your workforce about carers
How can I help my staff move to new
ways of working and behaving?
Dignity in Care
• 10 dignity challenges.
• www.dignityincare.org.uk
• how to sign up as a dignity champion
• find out who are the other dignity champions in
your area
• range of resources /reports about how dignity
can become ‘norm’ in social care practice
How to find out more…
• Visit our website www.skillsforcare.org.uk/f
– Wide range of leaflets /resources
– PowerPoint presentation on qualifications
– FAQs covering wide area
– Accredited QCF units
• Contact information desk – 0113 241 1275
– E: [email protected]
• For regular updates sign up to our eNews:
[email protected]

`How can I ?` Solutions for busy employers