Click me to the “CNG Peer Support Program”

Briefing Agenda
Peer Support Program Mission
Peer Support History
Training: Initial & On-going
Program Mechanics & Coordination
Safety Net Model
Community and Commitment through Commonality
The Peer to Peer Outreach Center is drop-in, non-clinical
and community based. Our committed staff and trained
volunteers provide advocacy, resources and support
with life’s circumstances to all Veterans and their
What Is Peer Support?
A process whereby a person discusses a personal issue with a nonprofessional; usually a friend or co-worker.
Key Components :
 Active listening skills
 Clarifying issues
 Supporting the person
 Problem solving process
 Confidentiality
 Referral to professional resources
 and above all: commitment
Peer Support History
Sustained Combat Operations over 10 years have
caused us to look towards alternative means to
promote wellness and establish a safety net.
Peer Support has been the “standard of care” for
modern law enforcement organizations, due to
their long term mission.
Build towards a safety net, not a tight rope.
Key safety net to catch those silent members in
Comparable experiences
Builds trust and credibility to foster beneficial
mentoring relationships
Promotes overall wellness
“Been there, done that” mentality
Peer Mentoring Goals
Promote wellness
 Improve coping skills
 Reduce concerns
 Foster social networking
 Referral services
Community of Services
Care Management / Advocacy
 Employment Resources & Services
 Peer Mentoring Services
 Coordination with community partners
 Safety Net Model
Simply put:
Any incident or event in which a persons normal
coping mechanisms are overwhelmed.
Critical Incidents:
The Three Ingredients
1. Intense Emotional Involvement: all your awareness,
all your feelings are invested in this moment.
2. Narrow Focus: your range of attention is
narrowed down to a fraction of what is normal;
therefore, there are changes in the way you perceive
the world.
3. There’s A Lot To Lose: there is a lot at stake during
the short period of the critical incident (possibly
someone’s life, including your own).
 Emotional
 Cognitive
 Behavioral
 Spiritual
Normal Reaction To An Abnormal Event
85% of all persons exposed to a critical incident
will show noticeable signs within 24 hours.
Most of the signs will disappear in a short time,
within 3 weeks with support.
Common Errors in Delivery of Service:
After a Critical Incident
Criticism, advice, embarrassment, humiliation, bad
jokes, false assurances.
Segregated and alone, being ignored.
“War stories.”
Minimizing the incident.
What can be done after a
Critical Incident ?
Support, and listen
Explain what procedures will take place
Help with notifications
Information on the symptoms of Critical Incidents
Validation that they are normal
A Peer Support Example
Questions ?