Foundation Membership Seminar
Barry Rigg FCMI
Programme
•PLACE (Patient Led Assessment Care Environment) standards
•Sample new menu dishes
•BBC TV chef James Martin – Morecambe Bay experience
• Department of Health Hospital catering standards
•The role of volunteers in healthcare
Corporate Objectives
Objective 1
Continuously improve the patient experience – becoming the
provider of choice
Objective 4
Work with our partners to provide an integrated health
service that meets the needs of the local population .
Objective 5
Positively contribute to the well-being of the local community.
Operation Hospital Food
Barry Rigg
FCMI
PLACE
The PLACE Standards looks at:
• how clean our hospitals are
• the condition –inside and outside of the building(s), fixtures and fittings
• how well our hospital building meets the needs of those who use it
• the quality and availability of food and drinks
• how well the environment supports people’s privacy and dignity
Dementia Care
Furness General Hospital
Catering Figures
April 2013
£1,025,910
Gross cost of in-patient
services
317,550
7%
Ward food
waste
Total in-patient
main meals
requested
National Food Assessment
FGH
82%
Target
85%
Cost of in patient service
per meal
£3.23
Cost of feeding one in
patient per day
£7.60
Food Sample
James Martin – TV Chef
@jamesmartinchef
Food Miles
Milk
Bread
Red
Meat
Vegetables
Potatoes
Department of Health
Hospital catering standards
New standards setting out what patients should expect from NHS hospital food
•
•
•
•
Patients need better nutritional care
Good food, well presented, contributes to a positive patient experience
Around 30% of inpatients are at risk of malnutrition
The quality of the food is only one part of the solution
We should concentrate on making sure patients eat (even if the food is
‘unhealthy’) because:We should concentrate on making sure patients eat healthier food, because:-
The principles are supported by Age UK, Patients Association, Hospital Caterers
Association, Royal College of Nursing, Soil Association, British Dietetic
Association
Three expert reference groups relating to:
• Nutritional care (including help to eat)
• Healthy Eating
• Sustainability, food waste and animal welfare
Purpose is to make recommendations to the panel by:
• Seeking the advice of a wider range of experts
• Reviewing food standards
• Discussion about the broader hospital food agenda
• Sharing good practice
Questions
The role of volunteers in our hospitals
Barry Rigg
FCMI
Volunteers in the New NHS
The role of volunteers in the
new-nhs-england
Morecambe Bay Volunteers
Current offering
Total 21,216 hours per year
£169,728
Patient
Feeding
Information
Micro
Volunteers
Breast
Feeding
Buddies
OOH
Blood Bikers
Hospital radio
Admin Roles
Meet and
Greet
Patient
Experience
Third Party
Sectors
Chaplaincy
New Opportunities
V .V. V
Our aim is that by March 2015 we will have
received 62,400 hours from our volunteers
***
Volunteers will have a learning programme and
passport scheme
***
Working towards Investing in volunteers
Quality Standard
***
Career pathway for volunteers across Cumbria
and Lancashire regardless health provider
£499,200
£196,728
Why do People Volunteer
•Personal satisfaction
•To share a skill
•To gain leadership skills
•To demonstrate commitment to a cause/belief
•To get to know a community
•To keep busy
Why do People Volunteer
•To donate their professional skills
•To become an “insider”
•Because they were asked
•To be challenged
•To be an agent of change
•To learn something new
Developments
Benefits
“Be inspired
project”
“Community
Partnership
Network”
“A Direct Ask
UHMB
Volunteer
Academy “
Patient
Staff
Service users
Clients
Public
Positive
Patient
Experience
Strategy for the Expansion of
Volunteering activity
1)
Community Partnership Network
Aimed at developing our partnership working with third
sector voluntary and charity organisations
We will bring people together who want to help
generate strong community partnerships that work to
make a difference in within their local healthcare
services.
Strategy for the Expansion of
Volunteering activity
2) Be inspired project
Aimed at students considering an NHS career pathway,
and embedding micro volunteers ( total volunteering 4
hours or less per year )
Partnership working with Schools & further education
and the wider community in activities for example
fundraising and annual audit team members.
Strategy for the Expansion of
Volunteering activity
3) A Direct Ask – UHMB Volunteer Academy
Aimed at those returning to work or a second career,
people who may have been out of work for some time or
are thinking of returning to employment as an interim
development activity to re-build their confidence.
The volunteer academy programme of training and learning events
brings our hospital volunteers together to develop their skills
and share ideas via a learning buddy scheme.
Volunteering at a new level
Community
Drivers
Children's
Learning
Walks
Friends
and
Family
buddies
Dementia
helping
hands
Hygiene
Auditors
PLACE
Customer
Service
“extra
smile”
A&E
Volunteers
CVS
Neighbourhood
Care
Independence
Measuring Success
•Established strong links between our volunteer programme and a volunteer career
pathway for volunteers across the Cumbria and Lancashire regardless of which health
providers hosting the volunteer management system.
•Volunteers have their 6 steps to success passport which means that we have an agreed
recruitment procedures across the south Cumbria and North Lancashire NHS
• Volunteers will be given the opportunity to training in specialist skills (
•Better induction training to help our volunteers get to grips with how the hospital and
healthcare provider fits together and the roles.
Police Crime
Commissioners
Support
3rd Sector
Dementia
programme
Kings Fund and
Cabinet office
National Training
Provider interest
Questions
http://www.uhmb.nhs.uk/work-with-us/volunteers/