Legal Technology Core Competencies
Does Your Firm Measure Up?
LTC4TM – Legal Technology Core Competencies Certification Coalition
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Who we are
• Sponsors of LTC4
• Full-Service Training Organization
• 100+ years combined experience in law
firms as Training Directors, Help Desk
Managers, e-learning specialists
• Team of Smart Owls…
• Creators of Goal-Based Learning Approach
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What do users really need to
know in order to do their work?
• Legal technology core competencies
• A coalition of leading law firms (LTC4TM) has
created an industry standard
• Target Audience:
– Support Staff
– Associates
• Positive attitude - Certification rather than
Assessment
– Offering CLE/CPD where possible
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Steering Group – US/UK
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McGuireWoods LLP
Munger, Tolles & Olson LLP
Kramer Levin Naftalis & Frankel LLP
Littler Mendelson, P.C.
Ford Harrison LLP
Eversheds LLP
Linklaters LLP
Freshfields Bruckhaus Deringer LLP
Squire Sanders
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What’s in it for the law firm?
• Competitive advantage
• Increasing demand for technical competence
from client’s General Counsel
• Not wasting the client’s money on “busy time”
• Average user productivity loss is 17%
(Neochange)
• Risk of being fired because of poor document
quality
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What’s in it for the law firm?
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What’s in it for the Firm?
• Puts the onus on the user to learn
• Clients assured of technical competence
(Certification)
• Establishes an industry standard
– Attorney buy-in with CLE
• Pressure to increase support staff/attorney
ratios so skills need to be higher
• Flexibility among staff
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Past issues
• Application-centric as opposed to workflowbased
• Not always legal-specific
• Time and resources to review and analyze
results
• Can be daunting for users
• One-time exercise, not on-going
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Success factors
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Marketed positively
Gently introduced
Incremental build-up
Tied in to appraisal
Automated process
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The LTC4 Process
• Determined core competencies
• Determined best practices – generic and
firm-specific
• Selected core applications
• Arranged by workflows – attorneys and staff
• Each member expanded on a workflow
• Consolidated, agreed on scenarios
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The LTC4 Process
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The LTC4 Process
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The LTC4 Process
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The LTC4 Process
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CLE
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Workflow-based Competencies
• Document Production
• Managing Electronically Stored Documents/Emails
• Collaborating with Others: E-Mailing and Sharing
Documents
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Time and Billing
Mobile Devices for Lawyers
Working with Clients
More as required….
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Questions?
• What ways have you been successful in
introducing skills-building in your Firm?
• How successful have you been in attributing
CLE points to e-learning program for
technology training?
• What other driving factors would there be
for core competency in your firm?
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Support “humane” skills improvement
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When creating a program…
• Organize scenario-based legal technology
core competency workflows
• Measure, manage and report
• Provide remedial training where needed
• Provide CLE attracting courseware where
possible
• Make it easy to administer
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Thank you!
We will email you an evaluation form.
Fill it out to be entered into our drawing for
half a day free consulting on achieving
training goals.
Please contact us to find out more about
KnowledgeCheck and LTC4.
info@capensys.com
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