School of Sociology
something& Social Policy
FACULTY OF EDUCATION,
OTHER
SOCIAL SCIENCES & LAW
Reimagining Student Support
Emma Nelson
Student Experience Manager, School of Sociology Social Policy
Student Support Manager, Faculty of ESSL
“Student Support” in SSP
• The Drama Triangle v The Compassion Triangle
• Student Support v Student Experience
• Projects & Initiatives
• “Results” – Student Surveys
Drama Triangle /Compassion Triangle
Persecutor
Rescuer
Vulnerable
Problem or
Issue
Problem or
Issue
Problem or
Issue
Victim
KARPMAN, S.B. (1968).
Persistent
Resource
KARPMAN, S.B. (2007)
Student Support v Student Experience
• Students’ academic needs – expert/personal tutors as
‘primary support agents’ (Bartram 2009)
• Students’ “other” or pastoral needs – Student Support
Officers, specialist services and products; “technical
solutions” (Smith 2007)
• Student Education Service staff: reception/phone/email
enquiries, study abroad administration, student records,
scholarship renewals.
• Integrated and synthesised approach to student support is
the most effective.
• Blend of academic, pastoral and systematic student
support.
SSP Student Education & Student
Experience Strategies
Student Education Strategy
• Continue to develop the strong existing base of research led teaching;
• Further improve the student experience;
• Continue to deliver excellent and inspirational student education.
Student Experience Strategy:
• A proactive approach rather than ‘reactive’.
• Support of the student experience should cover all stages of the student
life-cycle from pre admission to graduation and beyond.
• Ensure all students receive tailored support from all sources within and
beyond the School.
• Continuation and expansion of student support innovations.
• Continue to support academic staff to offer specialist academic advice
and assistance.
• Provide an interface for students between academic and administrative
staff and specialist support services within the University.
Initiatives and Projects
•
•
•
•
•
•
•
•
•
•
•
•
•
Introduction of Level 1 Study Skills module;
Overhaul and redesign of Induction and Welcome Back processes;
Student-led Employability projects (TESS/ADF funding)
•
•
“Employing Me, Employing You”
Placement Database – Local employers
Dissertation workshops and lectures;
New types of assessment;
The ‘F Word’ leaflets – how to use Feedback effectively;
“You Said, We Did” and “We Did, You Said” posters
Launched Industrial Placement Year;
Personal development workshops;
Marksheets – study skills leaflets;
Introduction and identification of ‘transferable skills’ into modules (problem solving;
critical thinking; communication skills);
Personal Tutoring – “Academic Advisors”;
Redesign of TPG Induction process and event.
You Said … We Listened
Feedback Sheets & Study
Skills Advice
Study Skills Sheets
The “F” Word
“Results” – Student Surveys
Overall Satisfaction:
2009-10
76
2010-11
90
2011-12
86*
2009-10
86
2010-11
85
2011-12
86
2009-10
48
2010-11
64
2011-12
69
2009-10
56
2010-11
64
2011-12
69
NSS
UG Prog Survey
Feedback:
* Integration of JH students
NSS
UG Prog Survey
“Results” – Student Surveys
Personal Development:
2009-10
68
2010-11
71
2011-12
69
NSS
2009-10
55
2010-11
55
2011-12
62
UG Prog Survey
2011-12
86
PG Prog Survey
Organisation & Management:
2009-10
73
2010-11
81
References & Further Resources
BARTRAM, B. (2009), Student Support in Higher Education: Understandings,
Implications and Challenges. Higher Education Quarterly [online], 63: 308–314.
[Accessed: 8 June 2010]. Available from: http://0www3.interscience.wiley.com.wam.leeds.ac.uk/
KARPMAN, S.B. (1968). Fairy Tales and Script Drama Analysis. Transactional
Analysis Bulletin [online]. 7(26). [Accessed: 11 May 2012]. 39-43. Available
from: http://www.karpmandramatriangle.com/pdf/DramaTriangle.pdf
KARPMAN, S.B. (2007). The New Drama Triangles [online]. . International
Transactional Conference, 11 August 2007, San Francisco .[Accessed: 11 May
2012]. Available from: http://www.karpmandramatriangle.com/pdf/redecision.pdf
NATIONAL UNION OF STUDENTS. (2012). Student Experience Research 2012
Parts 1-4 [on-line]. [Accessed: November 2012]. Available from:
http://www.qaa.ac.uk/Publications/InformationAndGuidance/Pages/default.aspx
SCHOOL OF SOCIOLOGY & SOCIAL POLICY. (2012). Action Plan in Response
to Feedback on the Student Experience: Session 2012:13 [online]. Available
from: http://www.lts.leeds.ac.uk/respondingtoyourfeedback/wpcontent/uploads/2013/01/Action-Plan-Sociology-and-Social-Policy-2012.pdf
SMITH, R. (2007). An Overview of Research on Student Support: Helping Students
to Achieve or Achieving Institutional Targets. Nurture or Denature? Teaching in
Higher Education. 12(5–6): 683–695. [Accessed 8 June 2010] Available from:
http://www.tandfonline.com/doi/abs/10.1080/13562510701596240
Contact Information
Emma Nelson
Student Experience Manager, School of Sociology Social Policy
Student Support Manager, Faculty of ESSL
Email: e.nelson@leeds.ac.uk
Ext: 34416