Program Overview:
Florida Atlantic University Travel
Management Program
Value Added Services
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Speak to a dedicated Travel Agent 24/7
Business, Meeting and Personal travel arrangements
Custom Online Booking Tool
Preferred Hotel Program
Group Travel (Alumni, Student Abroad, Meetings, etc.)
24/7 Assistance Services
Travel Insurance Program (student & faculty programs)
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What’s in it for me?
24/7 Access
Calendar Synchronization:
Research and make your travel plans
any day and any time.
Capability for adding your itinerary to
your desktop calendar.
Trips (travel history):
Search Flexibility:
Allows you to access/review/modify
your purchased trips and past trips.
Various search options for flights,
hotels, cars and Amtrak.
Profile:
Quality Control:
Stores your personal information
including travel preferences, credit
cards, membership program numbers
(air, hotel & car).
Travel Arrangers:
Travel Arrangers have the ability to
book travel on behalf of others and
manage their personal travel profiles.
All reservations are Quality Controlled
to guarantee their accuracy.
No Hidden Fees:
Service fees are clearly defined.
Fare Shopping
All Travel Guard, Business Travel Services agents are required to
utilize AgentWare. AgentWare enables travel professionals to
intelligently search a growing number of vendors for the lowest
airfares. Travel Guard, Business Travel Services is able to access
more than 75 vendor websites within the click of one button.
This search functionality integrates into our reservation system,
allowing us to access and compare real-time fares from a variety of
low-cost carriers, consolidators and aggregators. Moreover,
AgentWare empowers us to feel confident that we are offering our
travelers the best possible price.
Low Fare Promise
You can depend on Travel Guard, Business Travel
Services to find the best airfare prices. We are so
confident of our ability to follow through on this
guarantee that we make the following promises:
When you reserve your flight with Travel Guard, Business
Travel Services, we promise that if you find a lower airfare for
the same traveler, airline, date and flight, on another website,
on the same day as you make your reservation, we will honor
that rate and provide you with a $50 coupon per ticket toward
your next business purchase through Travel Guard, Business
Travel Services. You may only use this coupon for FAU
business travel-related transactions.
Our Quality Control department continues to monitor the airfare
after you purchase an airline ticket through Travel Guard,
Business Travel Services. If the airfare amount decreases, we
capture the lower airfare, reissue the ticket, and the airline issues
a voucher for the difference based on the rules and regulations of
each airline.
Some airlines charge reissue fees, others do not. When the savings
outweigh the airline reissue fees, the traveler will be issued a
voucher from the airline for the difference of the two prices.
Travel Guard, Business Travel Services will monitor future
airfares booked through the airline issuing the voucher and apply
it to that next FAU business travel-related transactions based on the rules
and regulations of each airline.
Service Fee Structure
Effective Date: August 13, 2010
SERVICE
FEE ASSESSED
ONLINE RESERVATIONS:
Domestic airline reservation
$8.00 per ticket
International airline reservation
$8.00 per ticket
Rental car reservation (without airline ticket)
$8.00 per reservation
Hotel reservation (without airline ticket)
$8.00 per reservation
AGENT ASSISTED RESERVATIONS:
Consulting fee (this fee will be assessed only if a reservations is not secured)
$25.00 per call/email string
Domestic agent assisted airline reservation
$30.00 per ticket
International agent assisted airline reservation
$50.00 per ticket
Car rental reservation (without airline ticket)
$30.00 per reservation
Hotel reservation (without airline ticket)
$30.00 per reservation
GROUP RESERVATIONS:
Request for proposal/quote (this charge will be applied towards the booking
when booked or will be non-refundable if request is not secured)
$100.00 per group
GROUP AIRLINE RESERVATIONS:
Definition of Group = a group of individuals traveling to/from
the same destination, traveling on the same dates/time
Domestic groups of 10+ passengers
$15.00 per person
International groups of 10+ passengers
$40.00 per person
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AIRLINE EXCHANGES/REFUNDS:
Domestic airline reservations
International airline reservations
AFTER HOURS TRAVEL RESERVATION ASSISTANCE:
$30.00 per ticket
$50.00 per ticket
Hours: 7:00 p.m. to 7:00 a.m. (CST) Monday thru Friday,
Saturday and Sunday. Holidays are also considered afterhours.
Assistance service
ADDITIONAL ASSISTANCE ON EXISTING RESERVATION:
(Ex. seat change, frequent flyer upgrades, etc.)
24/7 TRAVEL ASSISTANCE SERVICES:
$25.00 per call in addition to any additional service fees
Emergency travel assistance (in travel status)
Any additional services fees (Ex. exchange, refund, new
reservation, etc.)
Concierge services
Worldwide travel assistance
Travel medical assistance
MISCELLENOUS SERVICES:
$45.00 per call
$45.00 per call
$700.00 per case
Rail reservation
Paper ticket
Visa/Passport assistance
Mileage or certificate ticket reservation
$30.00 domestic/$50.00 international per ticket
$25.00 per ticket
$50.00
$30.00 domestic / $50.00 international per ticket
$25.00 per call
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Agent Assisted Reservations
• Dedicated Florida Atlantic University Travel phone numbers &
agents:
Domestic: 877-214-8654
International: 715.344.6203 (call collect)
• Agent will review options based on your travel requirements,
make seat
assignments, advise airline policies and documentation
requirements, etc.
• Assistance with building travel profiles for frequent travelers
and assistance with signing up for air, hotel and car membership
programs
• Agents utilize various resources including airfare consolidators
to obtain the best schedule and price on domestic, international
and complicated itineraries
• Specialized group and meeting travel planning department
Online Reservations
How to Access GetThere
Access the online reservation
system at:
http://wcp.getthere.com/marat
honcorporate
Enter your user name and
password or click on “Create
Account”
Upon creating your
account– click on ‘Profile’
to add your gender and
birth date to the personal
information section and
complete your profile
before making an online
reservation
When you need assistance or have questions, contact the
Florida Atlantic University Travel Desk 24/7
at:
Domestic – 877-214-8654
International - 715.344.6203 (call collect)
businesstravelservices@travelguard.com
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