IBD PATIENT PANELS
WORK PLANING
WORK PLANING
Work Planning is a cycle of:
- review – reflection – planning – action –
reflection - review –
A systematic way of focussing and
organising work and reviewing progress
WORK PLANING
Internal Focus
External Focus
WORK PLANING
Event
Seminar
Open day
WORK PLANING
Activity – survey
WORK PLANING
Frameworks for
planning:• Patient Journey
• IBD Standards
WORK PLANING
Meeting the NHS:
• Educational - a series of speakers
on different topics
• Influence – someone with a
responsibility for an area that
needs improvements
WORK PLANING
Work Planning is a cycle of:
- review – reflection – planning –
action – reflection - review -
WORK PLANING
LEEDS IBD PATIENT PANEL
AREAS OF ATTENTION BY THE PANEL 2008_10
The Panel has been active for two years. This note lists
the areas where the Panel has focused its attention
The publication of the IBD Standards has set a framework
for future attention
WORK PLANING
Outpatients
• Questionnaire re patient experience to prioritise areas for
attention
• A single standard of service across all sites in Leeds
• Standard of accommodation at the LGI in particular
• Access to Flare Up Clinic (problem with booking service)
• Delays in follow ups – use of telephone/email clinics to
resolve
• Patient information
• Renaming of Colitis Clinic to Crohn’s and Colitis Clinic
• Review of patient experience – suggestion box
WORK PLANING
IBD Nurse and other clinical support
• Funding for 2nd IBD nurse
• Access to Dietetics
• Access to Psychology
WORK PLANING
• Inpatients
Centralisation and co-location of wards at
LGI
A&E admissions
Questionnaire re patient experience and
report forming baseline for assessing the
impact of centralisation and other changes
Patient information
WORK PLANING
PCT
• Recognition of IBD standards
• Tariff for e.g. telephone clinics
• Involvement in service redesign
WORK PLANING
General re Panel
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Website
Email
Communication
Membership
WORK PLANING
The Panel has met with the Chief Executive
of the Trust and the Director of Quality. The
clinical team are active members of the
Panel.
Ian Johnston
Chairman