INSTITUTIONAL
MANAGEMENT DEVELOPMENT &
TRAINING PROGRAM
Using
CCI Certificate Program for
Surgical Services Management
2011
Who is CCI?
• Certifying board for perioperative nurses and
registered nurse first assistants
• Incorporated in 1979 and headquartered in Denver
• Two credentialing programs: CNOR and CRNFA
• CNORs = 34,000 and CRNFAs = 1,400
• Programs are nationally accredited
• Other CCI business lines:
• Exam preparation resources
• Publications – including reference books and Competency
Assessment Modules
• Certificate Programs – Surgical Services Management and
Educators
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History of Certificate Program for
Surgical Services Management
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Program launched in 2007.
Since that date, over 750 managers have enrolled in the program.
Developed from data collected in a large-scale, national survey.
Designed address a significant situation facing most surgical services
departments:
To ease the nursing shortage, the retention of current nursing staff has become critical.
All research and literature shows that the nurse manager is a key component in the
retention process. Yet, many nurse managers are often thrust into the role without
formal leadership or management preparation.
• This program is structured to provide detailed knowledge in the six
most important areas of management.
• The only Management Certificate Program specific to perioperative
services and may be completed according to a participant’s schedule.
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What is a Certificate Program?
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A certificate program is a non-degree granting education or training
program.
Two criteria for a Certificate Program:
1. A learning event designed to educate an individual(s) to achieve
specified learning outcomes within a defined scope.
2. A system designed to ensure that an individual(s) receive a
certificate only after verification of successful completion of all
program requisites including but not limited to an evaluation of
learner achievement.
Source: ASTM E2659-09 Standard Practice for Certificate Programs
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Conferred a Certificate of Mastery at the end of the program.
Individuals are not granted a designation or associated acronym (for
example, CAE for Certified Association Executive)
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There are no ongoing requirements to maintain a certificate.
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Program Content
• The program content was determined from a national
survey of surgical services managers.
• The content is focused on the six general areas of
expertise needed to be successful in the managerial
role.
1.
2.
3.
4.
5.
6.
Professionalism
Leadership
Communication and Relationship Management
Financial Management
Surgical Services Management
Human Resources Management
2.4 CEs
2.5 CEs
2.6 CEs
2.8 CEs
2.8 CEs
3.0 CEs
The continuing nursing education activities have been approved by CCI, an accredited approver by the
California State Board of Nursing.
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Audience for Certificate Program for Surgical
Services Management
Program is open to any professional working in a
management role or aspiring to it including but not
limited to:
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Perioperative Managers
Perioperative Directors
OR Business Managers
Supervisors
Charge Nurses
Staff Nurses looking to advance their career
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Benefits of the Program
The SSM Program is designed to:
• Enhance knowledge and ability to function in a management
role regardless of background, education or training
• Help managers successfully navigate the complex surgical
services environment:
 Surgical services team is comprised of a diverse group of
healthcare professions
 Multitude of work processes to coordinate
• Provides an avenue for employers to review and reward
employees who are dedicated to continued learning and
professional development
• Provide a means to plan for succession management
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Survey Results
What do participants say about the Certificate Program for Surgical
Services Management?
• Findings from a survey of past participants include:
• 76% of respondents said they purchased the program to expand their
skills in surgical services management.
• 66% of respondents said that the pre-assessment exam provided a
helpful roadmap to complete the program.
• 94% of respondents said the case studies were applicable.
• 87% of respondents believed that the six modules were adequate to
cover the topic of surgical services management.
• 83% of respondents didn't feel additional topics needed to be covered
in the modules.
• 90% of respondents said that they would recommend the program to
their colleagues.
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Institutional Purchasers of the Certificate
Program
Facilities committed to Surgical Services Management development.
Number of Managers
30
30
25
25
20
20
15
15
10
10
55
00
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Baptist Memorial Hospital
Perioperative Leadership Institute, Memphis, TN
• Baptist Memorial Hospital is utilizing the Certificate Program for
Surgical Services Management as the foundation for their 18month Perioperative Leadership Institute.
• 18 surgical services managers from 15 hospitals participated in
the PLI program.
• Goals of Baptist PLI:
1. Create a leadership development/succession plan to help build the
leadership pipeline within perioperative services.
2. Make succession planning and leadership development more than just
an annual exercise.
3. Develop and execute a management development program to prepare
high-potential employees.
4. Better align management development resources and the management
needs of the hospital system.
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Baptist Memorial Hospital
Perioperative Leadership Institute, Memphis, TN
• What Has the PLI Program Achieved?
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Improved hiring and retention rates
Increased staff productivity
Increased staff engagement
Enhanced staff collaboration
Why is the PLI Program Successful?
• Support of the System Director for Perioperative Services,
CNO, as well as the Director of Human Resources
• Bring together hospital executives and front-line managers
• Commitment from participants to openly discuss
management and operational issues
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Kaiser Permanente Southern California
Perioperative Leadership Academy
• Kaiser Permanente is utilizing the Certificate Program for
Surgical Services Management as the foundation for their
seven-month Perioperative Leadership Academy.
• 25 surgical services managers from 25 hospitals are
participating in the PLA program.
• Started in December 2010.
• Goals of the Kaiser Permanente PLA:
1.
2.
3.
To enhance the directors capacity to manage their facility’s
surgical services organizations.
To focus on activities of planning, organizing, leading and
coordinating resources.
To help identified leaders manage their own learning.
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Institutional
Partnerships between CCI and You
• Goals:
• To engage and retain top quality leadership talent and
• To make an ongoing commitment to leadership development.
• Knowing management principles and applying management
principles are two very different tasks.
• This partnership provides opportunities to put these principles into
action.
• You may supplement the Certificate Program for Surgical
Services Management with hospital specific programs, policies
and practices.
• It may be helpful to host speakers from your facility who
specialize in each area (HR, Finance, etc.)
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Sample Program Structure
1. Pre-Assessment Survey. Each month, participants take
an online pre-assessment survey of 15 questions.
2. Read one of the modules prior to attending the Monthly
Managers Meeting.
3. Attend and participate in Monthly Managers Meeting
which feature hospital speakers.
4. Complete online Post-Assessment Test and evaluation
form.
5. Receive Certificate of Mastery with CE award statement
upon successful completion of all six modules and
submission of evaluation forms.
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Sample Module Schedule
Module Schedule
1.
2.
3.
4.
5.
6.
Professionalism
Leadership
Communication & Relationship Mgmt
Financial Management
Surgical Services Management
Human Resources Management
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CCI Contact Information
• Betsy Sklar, Director of Business Development
• 303-368-6731
• bsklar@cc-institute.org
• Mary O’Neale, Director of Credentialing & Education
• 303-368-6721
• moneale@cc-institute.org
• Shannon Carter, CEO
• 303-257-2667
• scarter@cc-institute.org
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