Batch X – FPO
OnTrac Phase 2 - Executive Report
Batch Details
15 Participants
31 SLA’s
show
Improvement
31 SLA’s
committed
to Improve
in Phase 2
100% of Total
Action items
Implemented
Batch – X
100% of Total
Project
submissions
completed
Agenda
1. OnTrac Certification process
2. Batch Details
3. Performance
Highlights Snapshop
4. Frequency
SLA Commitments
Distribution of improvement
5. Assignment
SLA Status Completion
6. Individual Performance Data
OnTrac Certification Process
Phase 2
Phase 1
1.
2.
3.
Attend 5 day
OnTrac Class
Room
Session
Commit 2
SLA’s to
improve –
Post Manager
sign off
Written test–
60% weight
age – OnTrac
Certification
1.
2.
3.
Implement
58 Action
Items in 8
weeks
Update
OnTrac
weekly on
Committed
SLA status
Manager –To
sign off
Phase 2
Phase 3
1.
2.
3.
Submit
Project Book
– Proof for 42
activities
Prepare
Phase 3
Power point
template OnTrac
Present 40% weight
age – OnTrac
Certification
Performance Snapshot
Improvements in SLA’s
Average
improvement
of 93% in SLAs
Mehmood &
Tanuja have the
highest average
improvement in
all their
committed SLA’s
– 100%
100% of
participants have
improved on the
committed SLA’s.
Frequency Distribution
>2% to 5%
2 SLA’s
0% to 2%
2 SLA’s
>5% to 20%
5 SLA’s
Frequency
Distribution
of %age
Improvement
>20% to 50%
5 SLA’s
>50% to 100%
16 SLA’s
This includes the SLA’s of Mehmood, John, Tanuja, Shaikh, Alpesh, Itihas,
Damodar,Shailesh R, Arvind, Doshi,Jigar, Dinesh,Ganesh,Janak,ShaileshP
whose metrics are quantifiable.
Assignment Completion Rate
Participants
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Mehmood
John
Tanuja
Shaikh
Alpesh
Itihas
Damodar
Shailesh R
Jigar
Dinesh
Arvind
Doshi
Ganesh
Janak
Shailesh P
Managers
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Mansi
Purnima
Purnima
Kamal
Kamal
Purnima
Hemal
Kamal
Mahesh
Alok
Mahesh
Hemal
Hemal
Chandrashekar
Kamal
Action Items
Implemented
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Documents
Submitted
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Individual Performance Data
Tanuja
Subhash
SLA 1
SLA 2
Shaikh
Nadeem
End of Phase1
End of Phase 2
Improving the
productivity by
training &
mentoring
Darshan Pawar-9
30 units
Training &
Mentoring Ashsih
Bharsar for
improving
producitivity-15
31 units
Productivity- 144
units
300 units
End of
Phase 1
Processing
time- High
(89.45 hrs)
Processing
time has been
reduced by
3.41%
Quality- Low
(5.7)
5.92
SLA 1
SLA 2
End of Phase
2
Individual Performance Data
Alpesh H
Bhundiya
End of Phase 1
Turn around time- 6
days
End of Phase
2
End of Phase 1
2 days
End of Phase
2
Bank Recs on Q-Rec
Software- 30
53.5
Getting Bank RecStaff
trained & comfortable on
Q-Rec- 5
15
SLA 1
SLA 1
Errors- 120
SLA 2
Itihas
Parab
31
SLA 2
Individual Performance Data
Damodar
Raju
Shetty
End of Phase 1
Process Efficiency
(Process time)- 8 hrs
End of Phase
2
6.30 hrs
End of Phase
1
End of Phase 2
Processing time
for FS-120 hrs 30
mins
75:05
Errors-14
6
SLA 1
SLA 1
Process Quality- 5.7 to
5.9
SLA 2
Shailesh
S Rane
5.91
SLA 2
Individual Performance Data
Arvind
Nandwana
End of Phase 1
Reduction of Cycle time5mins
End of Phase
2
4.90 mins
End of Phase 1
End of Phase
2
AHT- 240 Seconds
180 Seconds
Process Knowledge60%
66%
SLA 1
SLA 1
SLA 2
Doshi
Nehal
Standardization of Tools
for AP Process-Manual,
Onbase, OLRP
Manual
SLA 2
Individual Performance Data
Jigar
Pujara
End of Phase 1
Reduction of error % in
AP- 97%
End of
Phase 2
99.01%
SLA 1
SLA 2
Dinesh
Ramachandra
End of
Phase 1
End of Phase
2
AHT - 225
Seconds
195 Seconds
Quality
(Grading)- 5/6
5.50/6
SLA 1
Manage the current
volume with 13 people17 & Increase in
productivity per
processor per month1600
14 members &
1948.
SLA 2
Individual Performance Data
Ganesh
Chavan
End of Phase
1
Process Quality
(Audit)- 85%
End of Phase 2
98.96%
SLA 1
End of Phase 1
End of Phase 2
DAV Process client
Management- 3 clients
5 clients
Training- Once in a
month
Thrice in month
SLA 1
System,speed &
availability-half hour
SLA 2
Janak
Pandya
Reduced by 16%
SLA 2
Individual Performance Data
Shailesh
Patel
End of Phase 1
End of Phase 2
AHT - 350 Seconds
AHT - 240 Seconds
Quality - 79%
85%
SLA 1
SLA 2
Individual Performance Data
Mehmood
Khan
John Correa
Calculation of
Resource
requirement-nil
SLA 1
a)
SLA 2
b)
Cross
Training-2
members
trained
Efficiency
Improvement
-3 member
End of Phase
1
End of
Phase 2
End of Phase 1
Able to
calculate
precisely
for all his
clients
End of
Phase 2
AHT - 245
Seconds
179 Seconds
Quality - 82%
85%
SLA 1
20
SLA 2
Thank You