STROKE OF THE PEN
Strategy
BEHAVIOR CHANGE
Strategy
Capital Investment
 Improved Customer Experience
Expansion of staff
Increased Engagement
Change in Policy or Programs
Higher Quality Services
Strategic Acquisition
Faster Responsiveness
Operational Consistency
5
4
3
2
1
Habits/Culture
5 STAGES OF
Individual Ownership
BEHAVIOR-BASED STRATEGIES
Team Accountability
Leadership Emphasis
Drive to Improve
Discipline 1: Focus on the Wildly Important
2-3
4-10
11-20
2-3
1-2
0
(In addition to the Whirlwind)
Discipline 1: Focus on the Wildly Important
Incremental
Transformational
Wildly Important Goal
Discipline 1: Focus on the Wildly Important
WIGs
(Finish-lines)
LAG
Measure
LAG
Measure
LAG
Measure
LAG
Measure
LAG
Measure
LAG
Measure
LAG
Measure
Discipline 2: Act on the Lead Measure
LAG
Measure
LAG
Measure
Team
LAG
Measure
Lead
Measures
LAG
Measure
LAG
Measure
LAG
Measure
LAG
Measure
Discipline 2: Act On The Lead Measures
LAG MEASURE
LEAD MEASURE
- Measures something that
Predictive
leads to the goal
- Something we can
Influence-able
influence
Measures the Goal
Weight (Pounds)
LOSE
WEIGHT
Calories Taken-in (Diet)
Calories Burned
(Exercise)
Discipline 3: Keep a Compelling Scoreboard
LAG
Measure
LAG
Measure
LAG
Measure
LAG
Measure
Lag
Team
LAG
Measure
Lead
Lead
Lead
Measures
LAG
Measure
LAG
Measure
Page 34
Discipline 3: Keep a Compelling Scoreboard
Sample Scoreboard—Education
Discipline 4: Create Cadence of Accountability
Key Question
What are the 1 to 3 most important things I can
do this week to impact the Lead Measure?
Discipline 4: Create Cadence of Accountability
Work Compass
Monday
Tuesday
Wednesday
Thursday
Commitment 1
8:00
Commitment 2
9:00
Commit
1
Commit
1
10:00
Commitment 3
11:00
1:00
2:00
3:00
4:00
5:00
Commit
2
Commit
3
Friday
Discipline 4: Create Cadence of Accountability
1. Report on Last
Week’s Commitments
2. Review and Update
Scoreboard
3. Make Commitments
For Next week