NEW MEMBERSHIP MODEL
Launch: April 16, 2013
Exciting Things Are Taking Place at HDI!
©2013 HDI. All rights reserved.
Meet HDI
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THE professional association and
certification body for the technical service
and support industry
HDI facilitates collaboration and
networking: Conferences, renowned
publications/research, certify/train 1000s each
year
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HDI connects solution providers with
practitioners through industry partnerships
and marketing services
Guided by an international panel of industry
experts and practitioners
Serve a community of >120,000 technical
service and support professionals, including
~5500 members
HDI is the premier resource for best
practices and emerging trends
Technical Service
& Support Industry
The Value of HDI Membership
• Everyone joins HDI for different reasons,
but the driving force for joining is the
same: incredible membership values
• Explore and learn which HDI
membership category is most valuable
to you:
– GROW YOUR CAREER
– BUILD YOUR NETWORK
– UTILIZE INDUSTRY RESOURCES
Learn more at ThinkHDI.com/Value
Proudly Presenting:
HDI’s New Membership Model
New Level
Old Level
Price
Leadership Connection Membership
Forum Membership
$4,500 - $6,500
Team Package Membership
Platinum Plus Membership
$1,995
Professional Plus Membership
Platinum Membership
$795
Professional Membership
Gold Membership
$495
Resources Membership
Silver Membership
$165
Local Chapter Membership
Bronze Membership
$75
Student Membership
Student Membership
$35
Community Connection
N/A
$0
Corporate Membership Available Upon Request
For a complete listing of benefits, go to
www.ThinkHDI.com/Membership/Levels
Current Members: What Does This Mean to You?
• Current HDI Members,
Don't Fret!
– You can keep your
membership as it is until
it expires, or change over
any time
– Just reach out to the HDI
Customer Care Center at
800.248.5667 or
Support@ThinkHDI.com
Brand NEW HDI Member Benefits
• A $250 Voucher
– Team Package Includes
one (1) $250 voucher
that can be applied to the
purchase of any
• HDI training course (any
delivery method)
• The HDI Customer
Satisfaction Index (CSI)
Service
• A Leadership Connection
Membership
Benefits Never Before Offered from HDI!
• Alliance
Partner Discounts
– Resources Members and
above
– HDI is partnering with
companies to offer expanded
benefits to members like:
• Event and training discounts
• Hardware and software discounts
• Access to a wide range of services,
resources, and networking
opportunities
– Some current partners:
CompTIA, ITpreneurs, KEDARit
Brand NEW HDI Member Benefits
– A Virtual Local Chapter
– Local Chapter Members and above
– Don’t live close to an existing HDI
local chapter, no problem
– Members can compliment existing
local chapter participation
– Network with peers, share
experiences, and grow career
success in a virtual environment
– Upcoming 2013 vChapter Meetings
• April 23: Troubleshooting & Problem
Solving in a Multi Channel
Environment
• July 16: Workplace Culture &
Teambuilding
• October 15: The New Job of ITSM
Leaders
Benefits Never Before Offered from HDI!
• Print Package: $95
(domestic) | $155
(international)
– Resources members and above
– Add on to your membership to
receive printed copies
• HDI Support Center Practices &
Salary Report (one issue per year)
(a $399 value)
• HDI Desktop Support Practices &
Salary Report (one issue per year)
(a $299 value)
• HDI’s SupportWorld magazine (six
issues per year) (a $79 value)
– FREE to Leadership Connection
Members
Membership Level Comparison
Share HDI Member Level Comparison Spreadsheet
Community Connection Benefits
Complimentary
• Create and maintain a MyHDI profile
• Create and maintain an HDIConnect profile, giving access to:
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post and participate in discussions
read and comment on blogs
rate products in the HDI Buyers Guide
and review, share, and access to the HDI Job Board
• Receive HDI e-newsletters and announcements
• Access and maintain a HDI professional development transcript via the
HDI Continuing Certification web page
• Download certificates of certification for HDI credentials earned via the
HDI Learning Center
• Leverage the Notify My Manager option to have HDI inform others of HDI
credentials that you hold
• Participate in digital events and select webcasts
Student Member Benefits
$35 / Year
• Enjoy all the privileges of Community
Connection and Resources Membership
at a deeply discounted rate that’s just for
students
• Must apply, using the HDI Student
Membership Form
Local Chapter Member Benefits
Community Connection
benefits, plus:
• Attend HDI local
chapter meetings in
your area, including
the HDI vChapter.
• Receive an online
subscription to HDI’s
SupportWorld
magazine (a $79 value)
• Apply for HDI Awards
$75 / Year
HDI Local Chapter Locations
Resources Member Benefits
$165 / Year
All benefits included in the Community Connection and Local Chapter
Membership, plus:
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Receive electronic copies of:
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HDI Support Center Practices & Salary Report (a $399 value)
HDI Desktop Support Practices & Salary Report (a $299 value)
SupportWorld magazine (a $79 value)
Receive access to thousands of members-only online resources (a $2,500+ value)
including, but not limited to:
HDI Certification Standards
HDI Support Center Standard
Digital Events
HDI Research Corner Reports
Tools and Templates
Books
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Enjoy Discounts on the Following:
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Ask the Expert
White Papers
Webcasts
Glossary
Toolbox
Alliance Partner Program discounts
ITIL Foundation Online Course (Member Price = $99)
Print Package Add-On for $95
Professional Member Benefits
$495 / Year
All benefits included in the Community Connection, Local Chapter,
Resources Membership, plus:
• Access to the HDI Support Center Online Self Evaluation (a $500 value)
• One free ITIL Lite online course (a $99 value), which you can use yourself
or assign to an employee
• Discounts on the following:
– The HDI Customer Satisfaction Index (CSI) Service (one $500 discount for each annual
subscription)
– HDI and FUSION Annual Conference & Expo events
– HDI training
– Posts on the HDI Job Board
– HDI merchandise
– Alliance Partner Program discounts (starts at Resources level)
– ITIL Foundation Online Course (starts at Resources level)
• Print Package Add-On for $95
Professional Plus Member Benefits
$795 / Year
All benefits included in the Community Connection, Local
Chapter, and Resources Membership, plus:
• One (1) Professional Membership (a $495 value) for the account holder
– all benefits of professional membership and lower apply
• One (1) Resources Membership (a $165 value) for a colleague
• Additional Professional Memberships at $395 per member (a $100
savings)
• Ten (10) discounts for employees at the Professional Plus member's
location, on:
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HDI conferences
HDI Training
posts on the HDI Job Board
HDI merchandise
• Print Package Add-On for $95
Team Package Member Benefits
$1,995 / Year
• Five (5) Professional Memberships (all benefits from
professional membership and lower apply)
– A primary Team Member will be identified
• One (1) $250 voucher that can be applied to the purchase of:
– Any HDI training course (any delivery method), or
– HDI Customer Satisfaction Index (CSI) Service, or
– Leadership Connection Membership
• All employees at primary Team Member's location receive
ALL discounts
• Print Package Add-On for $95
Leadership Connection Member Benefits
All benefits included in the Community Connection, Local
Chapter, and Resources Membership, plus:
• One (1) Professional Membership
• Choose one (1) annual HDI Forum Package from the following (packages and
prices vary by group):
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Desktop Support | Higher Education | Executive | Law | Government | Retail | Healthcare
Providers | Support Center Leadership
Two (2) live HDI Forum meetings per year (Executive = 3 meetings per year)
Includes customized content (a $2,500 value per meeting)
One admission to the HDI Annual Conference & Expo (up to a $2,295 value), One exception: The HDI
Healthcare Providers Forum package does not include conference registration
Online tools to collaborate with your HDI Forum group, including an email distribution list and a
dedicated HDI Group
• Additional Professional Memberships at $395 per member (a $100
savings)
$4,500-$6,500\Year
• One (1) Print Package Included
HDI Corporate Membership
Professional Membership Bundle
HDI Sales Team Sells & Provides Support for Corporate Memberships
HDI Corporate Membership
Resources Membership Bundle
HDI Sales Team Sells & Provides Support for Corporate Memberships
Purchasing New Memberships
• The New HDI Memberships can be purchased directly from HDI starting –
April 16, 2013
• When a NEW member signs up, the membership becomes active (Once
payment is received):
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Online: 2 Business Hours
Phone: 1 Business Day
Fax: 1 Business Day
Email: 1 Business Day
• What does the NEW member receive after joining HDI?
– A Welcome Email
• To All New Members
• This email contains information on how to access their username and password to
www.ThinkHDI.com
– New Member Kit – Resources Members and Above
• Brand New Virtual Interface for HDI Member Kit
• Member Receives Flash Drive that Acts as Member Card
• Flash Drive Contains Virtual New Member Kit
How Can A Member Renew?
• Multiple Ways to Renew
– Online
• Members can renew memberships online within 90 days of
expiration date, which is your renewal period, through MyHDI
account at http://www.thinkhdi.com/member/MyHDI
• If you want to renew early, outside of your renewal period,
contact the HDI Customer Care Center
– Mail Invoice with Payment: 121 S Tejon Street, Suite
1100, Colorado Springs, CO 80903
– Fax Invoice with Payment: 719-268-0184
– Call the HDI Customer Care Center: 800-248-5667
– Email the HDI Customer Care Center:
Support@ThinkHDI.com
Need Help Renewing?
• HDI is here to help! It’s Easy as 1, 2, 3…
1. We can provide a “Convince Your Manager to
Renew” letter
2. A complementary document containing the
“TOP 10 Reasons to be an HDI Member”
3. A “Track Your Value” Calculator
Print these items and give to your manager or send via email
Such Great Resources!
HDI Customer Care Center
• HDI Customer Care Center Supports Membership
– Handle all prospect calls interested in memberships
– Handle all prospect emails interested in membership
• Online Campaign Form
• Support@ThinkHDI.com
– Register new members and renewing members
– Answer questions from members through multiple
channels
– Involved at all levels within the renewal process
Still Have Questions About HDI Membership?
• HDI Provides a List of
Frequently Asked
Questions and Their
Answers on the HDI
Website
– Find the FAQs here:
http://www.thinkhdi.com/Membership/FAQ
QUESTIONS?
Thanks for your continued support
and commitment to HDI!
©2013 HDI. All rights reserved.