UCB IT Business Continuity

(Or how I learned to really appreciate
advanced planning and stop worrying
about disasters.)
Business continuity is the term for the activity
performed by any organization to ensure that
its business functions will be available to its
customers and users. There are two
components to business continuity:
Disaster recovery — getting systems and
infrastructure back online after a disaster
Business resumption — getting business
functionality back online after the infrastructure is
The San Diego Supercomputer Center (SDSC)
is UC Berkeley's "hot-site" data center in a
disaster scenario when Berkeley's data center
becomes unavailable, and will continue to act
as the remote data center until Berkeley's data
center once again becomes functional.
After a disaster has been declared and UCB is
running out of SDSC, the hardware and
network are started and/or verified.
The applications are then started in a priority
Contrary to popular belief, subscribing an ISTmanaged system and to UCBackup does not
automatically make an application a priority to
For an application to be considered a priority restore,
the required infrastructure to run a mini-version of it at
SDSC must be purchased. The infrastructure includes
UCBackup and other components such as servers,
storage, network, and data transfer.
For an estimate of costs at SDSC, customers can use
The Estimator (http://estimator.berkeley.edu/)
They can also send email with questions to:
[email protected]
It is important to note that entire applications may not
be restored due to storage restrictions. However, the
critical pieces or functions of the application as
determined by the application owners will be restored.
For the purposes of DR, IST classifies its managed
applications into three “tiers”, 0 through 2.
 Tier 0 applications are mission critical and are
restored first, with a restoration timeline of 0-24
 Tier 1 applications are restored next with a
restoration timeline of 1-3 days.
 Tier 2 applications are restored in order of
availability of hardware to support the
application, configuring that hardware to run
and loading data onto the servers.
Active Directory
Sharepoint (specific to UCB-SDSC
Control-M Enterprise Manager
Electronic Funds Transfer (EFT)
All remaining IST managed applications that
are not classified as Tier 0 or Tier 1 fall into this
In the event of a regional disaster, UCB would
queue up for equipment along with other
organizations, so the backlog and wait for
available equipment likely would be long.
It is to the advantage of application owners to
have their applications in Tier 1 status to avoid
these waits for equipment and configuration.
Application owners should have both active
disaster recovery *AND* business resumption
plans in place
UC Ready (KualiReady) is an online tool
sponsored by UC Berkeley’s Office of
Continuity Planning (http://ocp.berkeley.edu/)
OCP can assist departments to prepare for
events that would threaten the continuity of the
campus mission.
The University of California has announced SDSC
as UC's Southern California regional data center.
UC Berkeley currently utilizes 10 racks of its
Besides business continuity, these racks can be
used for services which include:
Virtual servers
Physical servers
Four tiers of Storage
System Administration
Database Administration
SDSC’s website is http://www.sdsc.edu/
IST manages a fail-over hot-site at SDSC
IST managed applications are grouped in Tiers, 02.
Tier 0 recovered applications, 0-24 hours.
Tier 1 recovered applications, 1-3 days.
Tier 2 are all other IST applications and will be
recovered as equipment becomes available.
Any IST application can become Tier 0 or Tier 1 if
the application owner pays for this service.
Departments should have their UC
Ready/KualiReady plan current and available.
Contact information for IST Business
Continuity Services:
IST Business Continuity webpage:
IST Business Continuity Coordinator: (email to:
[email protected])
Follow on Twitter: @UCB_IST_DR
Todd Wagner (642-5346)