Från: Anton Skott stenskott@gmail.com
Ämne: Re: Speaking Test -2868
Datum: 14 juni 2024 11:32
Till: IELTS Online ieltsonline@idp.com
Your software did not do what it was supposed to do.
The first attempt, I connected to Mark and old man around 55-65 years old, and I saw him for 2 seconds and then he disconnected.
The second time, I connected to another test taker and could speak to him, but he could not see me because your software turned off my camera.
The third attempt, I connected to Mark again and saw him for two seconds and then he disconnected. This is your software malfunctioning.
If you think your software did NOT malfunction, please let me try again.
/Anton
14 juni 2024 kl. 11:30 skrev IELTS Online <ieltsonline@idp.com>:
Dear test taker,
We are sorry to inform you that your final attempt for speaking test has been aborted due to video issues.
Please do not login for listening, reading, and writing test, as speaking test must be successfully completed to sit for LRW (listening, reading, and
writing) Test.
We understand that this situation may be disappointing for you. Unfortunately, we are unable to issue a refund for the test, and we regret to inform you
that no results will be provided for the Test.
Nevertheless, you can re-book your test at a time that is convenient for you.
We greatly appreciate your understanding in this matter, and we eagerly anticipate the chance to serve you better in the future.
Thank you for your patience and cooperation, and we look forward to seeing you again soon.
Thanks & Regards,
Rishikesh
IELTS Online Support Team
From: Anton Skott <stenskott@gmail.com>
Sent: 14 June 2024 14:58
To: IELTS Online <ieltsonline@idp.com>
Subject: Re: Speaking Test -2868
CAUTION: This email originated from outside of IDP Education. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Your test taker Mark disconnected again.
I’m sorry but this is not ok. Twice he disconnected. I saw him, and he just turned off.
14 juni 2024 kl. 11:18 skrev IELTS Online <ieltsonline@idp.com>:
Dear Test Taker
We have rescheduled your speaking test.
Please log in to IELTS Online AC S A3 T1 in the Inspera application for the speaking test.
Your Login credentials will be the same.
If you are facing any issues while logging in for your test.
Please share the screenshot with us to help you better.
Thanks & Regards,
Rishikesh
IELTS Online Support Team
From: Anton Skott <stenskott@gmail.com>
Sent: 14 June 2024 14:46
To: IELTS Online <ieltsonline@idp.com>
Subject: Re: Speaking Test -2868
CAUTION: This email originated from outside of IDP Education. Do not click links or open attachments unless you recognize the sender and know the content
is safe.
Ok I am available.
14 juni 2024 kl. 11:14 skrev IELTS Online <ieltsonline@idp.com>:
Dear Test taker,
Kindly re-install the application and let us know we will reschedule your speaking test.
Thanks & Regards,
Rishikesh
IELTS Online Team
From: Anton Skott <stenskott@gmail.com>
From: Anton Skott <stenskott@gmail.com>
Sent: 14 June 2024 14:42
To: IELTS Online <ieltsonline@idp.com>
Subject: Re: Speaking Test -2868
CAUTION: This email originated from outside of IDP Education. Do not click links or open attachments unless you recognize the sender and know
the content is safe.
I’m available but there is something weird with the software.
I did the camera test, and it worked fine, I took a picture of my ID, it worked fine, and while I was in the queue for the test the little green light on my camera was on.
HOWEVER, when I joined the test, the camera light turned off. I’m using a MacBook Pro. How can I make sure the testing software has access to my camera?
Here is. Screenshot of my settings.
<Skärmavbild 2024-06-14 kl. 11.11.44.png>
14 juni 2024 kl. 11:09 skrev IELTS Online <ieltsonline@idp.com>:
Dear Test Taker,
Your test was aborted due to video issue. We will reschedule your speaking test now.
Please confirm your availability. We request you to rectify the issue.
Please be informed it will be your last attempt. If you fail to successfully complete the test, you won't be eligible for
another Speaking test, nor can you sit the other components of test. You will not be eligible for a refund.
After successful completion of your speaking test, you will be eligible for the Listening, reading, and writing test.
Thanks & Regards,
Rishikesh
IELTS Online Support Team
From: IELTS Online <ieltsonline@idp.com>
Sent: 14 June 2024 14:23
To: Anton Skott <stenskott@gmail.com>
Subject: Re: Speaking Test -2868
Dear Test Taker
We have rescheduled your speaking test.
Please log in to IELTS Online AC S A2 T1 in the Inspera application of the speaking test.
Your Login credentials will be the same.
If you are facing any issue while logging in for your test.
Please share the screen shot with us to help you better.
Thanks & Regards,
Rishikesh
IELTS Online Support Team
From: Anton Skott <stenskott@gmail.com>
Sent: 14 June 2024 14:19
To: IELTS Online <ieltsonline@idp.com>
Subject: Re: Speaking Test -2868
CAUTION: This email originated from outside of IDP Education. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Yes i am available.
--Anton Skott
076 247 8297
stenskott@gmail.com
http://www.filmskott.com
14 juni 2024 kl. 10:49 skrev IELTS Online <ieltsonline@idp.com>:
Dear Test Taker,
Your test was aborted due to Connection issue. We will reschedule your speaking test now.
Please confirm your availability. We request you to rectify the connection.
Thanks & Regards,
Rishikesh
Rishikesh
IELTS Online Support Team