Customer Training
AI Conversation Expert Basics
Training Overview
AI Conversation Expert Basics is a conversational intelligence platform that automates workflows, tracks your agent's calls
and analyzes performance metrics, and identifies coaching opportunities. During this training we provide a high-level
overview and define key terms. In this course, learners develop a basic understanding of the solution, feel comfortable with
logging in, navigating, reviewing past interactions, and accessing admin settings.
Scope of training
Training delivery
Virtual (presentation, live demonstrations, and Q&A)
Duration
1 hour
Class size
Up to 50 participants
Level
Introductory
Who should attend
First-time users, RingCentral administrators, performance analysts, and operations managers
Prerequisite
Implemented RingEX system, operating with data to review
Cost
$400
RingCentral® Customer Training Datasheet
Customer Training
Course objectives
•
Learn how to login and access the portal
•
Be able to find, review and provide feedback on interactions
•
Develop an understanding of how to tailor the solution to your specific needs
Agenda
•
Introducing AI Conversation Expert
•
Access and Review interactions
•
Navigation
•
•
o
Overview of Coaching
o
Understanding Deals
o
View trackers
o
Navigating the Library
o
Receive Notifications
Accessing Profile & Admin Settings
o
Organize our people
o
Creating and managing trackers
o
Creating and managing Scorecards
o Tailor organization settings
Leveraging RingCentral support and other helpful resources
For more information and how to
purchase, please contact your account
representative. Visit ringcentral.com or
call 855-774-2510.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More
flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any
location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides
unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.
RingCentral's open platform integrates with leading business apps and enables customers to easily customize business work flows. RingCentral is
headquartered in Belmont, California, and has offices around the world.
RingCentral, Inc. 20 Davis Drive, Belmont, CA 94002. ringcentral.com
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