Deming's #11
Eliminate numerical quotas for the
workforce and numerical goals for
management.
LAUREN, SAM, MINA
Breakdown of the Principle
Deming #11: “Eliminate numerical quotas for the workforce and numerical goals for management.”
• Avoid using rigid quotas and numerical goals to measure performance
• Prioritize quality of work over quantity
• Focus on improving processes, not pressuring individuals
• Overemphasis on numbers increases stress and lowers employee morale
• Numerical targets often lead to rushed work and reduced quality
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Application of the Principle
Deming #11: “Eliminate numerical quotas for the workforce and numerical goals for management.”
Work
• Instead of "chats/calls per hour" you
track customer satisfaction and
resolution efficiency
Personal Life
• Rather than saying "I am going to run 5
miles every day", you have a goal of
becoming more active and building your
cardiovascular health
• Tracking employee progress through skill
development and collaboration compared
to sales numbers
• You base the value of your family time off
presence and connection with one
another, compared to hours spent
together
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Effective Examples of the Principle
Deming #11: “Eliminate numerical quotas for the workforce and numerical goals for management.”
Effective Leadership
• Focusing on coaching, training, and feedback, allowing performance to improve
• Measures success through quality, collaboration, and problem solving rather than output
• Analyzing processes to identify and remove barriers that prevent workers from taking pride in
their work
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