Sample Scenario: Refund Request (Block Format)
Situation:
You recently purchased a laptop from TechWorld Electronics, but it arrived with a
cracked screen and faulty battery. You want to write a formal letter requesting a
refund or replacement.
Your Task:
Write a business letter addressed to the Customer Service Manager of TechWorld
Electronics.
Include:
• Order number and date of purchase
• Description of the issue
• What action you are requesting (refund or replacement)
• Your contact information
Scenario 2: Job Application Letter (Modified Block)
Situation:
You are applying for the position of Marketing Assistant at Bright Ideas
Advertising Agency. You saw their job post online and want to express your interest.
Your Task:
Write a formal application letter addressed to the HR Manager.
Include:
• Where you found the job posting
• Brief summary of your qualifications
• Why you are interested in the company/role
• Your contact information and willingness for an interview
Scenario 3: Complaint Letter (Email Format)
Situation:
You recently stayed at a hotel where the room was not cleaned properly, and the
air conditioner was not working. You are disappointed and want to share your
experience.
Your Task:
Write a complaint letter to the Hotel Manager of Pacific Bay Inn, explaining the
issues and requesting compensation (discount, refund, or apology).
Scenario 4: Order Letter (Modified Block)
Situation:
You are the office manager for a company and need to order 10 ergonomic office
chairs from ComfyWork Supplies.
Your Task:
Write a formal letter placing the order.
Include:
• Product details (model, quantity)
• Delivery instructions
• Payment method or reference
• Request for confirmation
Scenario 5: Follow-Up Letter After an Interview (Email Format)
Situation:
You recently attended a job interview at EcoGro Philippines for the position of
Junior Environmental Analyst.
Your Task:
Write a follow-up letter to the Hiring Manager, thanking them for the opportunity and
briefly restating your interest in the role. Express your hope to hear back soon.
Scenario 6: Letter of Recommendation Request (Semi-Block)
Situation:
You are graduating soon and applying for an internship. You want to request a
recommendation letter from your former professor or manager.
Your Task:
Write a polite and professional request letter.
Include:
• Why you’re asking them
• The position/internship you’re applying for
• Deadline or instructions for the letter
• A brief summary of your achievements