Writing Exercise for CSR Scenario 1: Customer: Where is my order? Hi, ordered some stuff from you 7 days ago and have had no notifications of shipping or otherwise. All I got was a thanks for the cash. What's happening I paid $99 for shipping so I would have thought that meant it got expedited. Come on this isn't cool. Either send me the stuff I ordered or refund me. Your Response: Scenario 2: Customer: Return/Exchange I recently purchased a sweater online and it’s too big. What should I do? Do you offer exchanges? Your Response:
