Uploaded by Proud Kuripot


Writing Exercise for CSR
Scenario 1:
Customer: Where is my order?
Hi, ordered some stuff from you 7 days ago and have had no notifications of shipping or otherwise. All I
got was a thanks for the cash. What's happening I paid $99 for shipping so I would have thought that
meant it got expedited. Come on this isn't cool. Either send me the stuff I ordered or refund me.
Your Response:
Scenario 2:
Customer: Return/Exchange
I recently purchased a sweater online and it’s too big. What should I do? Do you offer exchanges?
Your Response: