How to Prepare for
Salesforce Service Cloud
Consultant
Certification?
Salesforce Service-Con-201 Certification
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Service-Con-201 Service Cloud Consultant
Certification Details
Exam Code
Service-Con-201
Full Exam Name
Salesforce Certified Service Cloud Consultant
No. of Questions
65
Online Practice Exam Salesforce Certified Service Cloud Consultant Practice
Test
Sample Questions
Salesforce Service-Con-201 Sample Questions
Passing Score
78%
Time Limit
105 minutes
● Registration fee: USD 200
● Retake fee: USD 100
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Exam Fees
Salesforce Service-Con-201 Study Guide
• Perform enough practice with related
Service Cloud Consultant certification on
VMExam.com.
• Understand the Exam Topics very well.
• Identify your weak areas from practice
test and do more practice with
VMExam.com.
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Service Cloud Consultant Exam Syllabus
Syllabus Topics
Weight
● Industry Knowledge
12%
● Implementation Strategies
12%
● Service Cloud Solution Design
15%
● Knowledge Management
12%
● Intake and Interaction Channels
13%
● Case Management
13%
● Contact Center Analytics
13%
● Integrations
10%
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Salesforce Service-Con201 Sample Questions
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Que.01: How is the hash mark (e.g., #salesforce) used
in chatter?
Options:
a) Indicates the name of a group in which to place the Chatter message
b) Indicates a clickable URL hyperlink
c) Ties the Chatter message to a topic
d) Links the Chatter message to Twitter
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Answer
c) Ties the Chatter
message to a topic
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Que.02: Which three features should a Consultant
recommend to allow a customer to resolve issues
through self-service? (Choose 3)
Options:
a) Customer Community
b) Live Agent
c) Knowledge Base
d) Chatter Answers
e) Web -to -Case
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Answer
a) Customer
Community
c) Knowledge Base
d) Chatter Answers
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Que.03: Which application will allow a client to enable
Ideas on a public website?
Options:
a) Self-service portal
b) Customer portal
c) Partner portal
d) Sites
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Answer
d) Sites
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Que.04: For which purpose should a contact center
use visual workflow?
Options:
a) To automatically assign cases to a specific queue based on the
customer support level.
b) To escalate a case to the support manager if it has been open for
more than 72 hours.
c) To automate business processes for agents who troubleshoot
customer support issues via phone.
d) To assign follow-up tasks to an agent one week after a case is
closed.
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Answer
c) To automate
business processes
for agents who
troubleshoot
customer support
issues via phone.
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Que.05: Sales engineer needs visibility to list field
edits, emails, case comments, and related objects on
ONE page. How can this be achieved?
Options:
a) Custom Visual force page
b) Customer view of case tab
c) Custom related list
d) Custom report
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Answer
a) Custom Visual
force page
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Salesforce Service Cloud Consultant
Certification Guide
• The Salesforce Certification is increasingly
becoming important for the career of
employees.
• Try our Service Cloud Consultant mock test.
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More Info on Salesforce Certification
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