COURSE DESCRIPTION
1. Department:
School of Business
2. Course Name:
3. Course Code
4. L-T-P
5. Credits
OPERATIONS MANAGEMENT
BSL 513
☒ Programme Core
☐ Programme Elective
☐ Open Elective
2-0-2
3
6. Type of Course (Check one):
7. Frequency of offering (check
one):
☒ Odd
☐ Even
☐ Either semester ☐Every semester
8. Brief Couse Description
Global economy, today, is impacted by climate change, war, shortage of raw materials and components
with varying degrees across different sectors, but at the same time technology in Industry 4.0 is playing a
key role in connecting consumers and suppliers, locally and globally. Students must know what is
happening in the industry today and how manufacturing and service operations are managed across
various sectors, for competing and sustaining in globalized world.
This course addresses the management of operations in manufacturing and service firms. In most
industries, most firms have access to best technology, but some firms are growing and prospering, while
others are shrinking or failing. Many differences can separate the winners from the losers, but usually the
way operations are managed is one of them. Indeed, it is rare to find a successful company that is not
managing its operations to provide a high-quality product or service at a reasonable cost. Very frequently
struggling companies can trace their problems to faltering operations. Thus, effective operations
management is a key ingredient of success. Good operations are also well integrated with other functions
in the company, which means that everyone, no matter what their function or specialty, needs to develop
awareness about the fundamentals of operations management and the challenges faced by different
industries in the technology-driven world. Students have to learn through studying the theoretical models,
questioning the existing practices, and studying cases of successful as also failing companies.
This course will address topics such as: Product and process design; Facility, location, and layout;
Process analysis; Workforce issues; Materials management; Quality and productivity; Supply chain
issues; Technology, and Strategic planning, along with relevant analytical techniques.
9. Course Outcomes (COs)
Possible usefulness of this course after its completion i.e. how this course will be practically useful to the
students once it is completed:
CO 1
Develop understanding of the framework and a basic “language” of the subject.
CO 2
Develop understanding of the strategic relevance of Operations Management.
CO 3
CO 4
CO 5
Comprehend the main choices (strategic, tactical and operative) Operations Managers
have to opt for.
Define and understand the main OM principles, techniques and tools to analyze,
diagnose and then to improve processes.
Understand the problems and the challenges which Operations Managers have to face in
their job.