Walmart Logistics Service Improvement Project
Jacques Njoya
The University of Arizona Global Campus
BUS 629: Project & Operations Management
Instructor: Wes Rangel
11/24/2025
Walmart Logistics Service Improvement Project Scope
Introduction
This Project Scope Statement provides a comprehensive description of the Walmart
Logistics Service Improvement Project. It is developed in alignment with the authority granted in
the approved project charter and serves as the foundation for all subsequent planning activities.
The purpose of this document is to clearly define what is included in the project, what will be
delivered, and how changes will be made to ensure successful completion within the established
constraints.
Project Objectives
The primary objectives of this project are to resolve operational inefficiencies at the newly
acquired logistics facility, enhance safety standards, improve energy efficiency, and implement
modern inventory management systems. These improvements will enable International Logistics
Services (ILS) to meet Walmart’s operational requirements, reduce costs, and position the
company in long-term strategic success.
Detailed Scope Description
The scope of this project encompasses several key initiatives: implementing safety training
and protocols, upgrading outdated equipment, installing energy-efficient systems, reorganizing
warehouse layout, deploying an advanced inventory management system, and documenting
processes with comprehensive staff training. Each initiative is critical to addressing the current
challenges, including safety hazards, energy waste, and poor inventory accuracy. The project will
be executed within the existing facility footprint and under a strict budget cap of $100,000.
Project Deliverables and Acceptance Criteria
Deliverable
Safety Training Program
Equipment Upgrade
Energy Efficiency Improvements
Warehouse Layout Optimization
Inventory Management System
Process Documentation & Staff Training
Acceptance Criteria
Completion of OSHA-compliant training;
100% staff certified
Installation of new forklifts and conveyors;
operational testing passed
Solar panels installed; 15% reduction in energy
costs
New layout implemented; 20% improvement
in pick/pack time
System live; accuracy ≥ 98% in cycle counts
All SOPs documented; staff trained and
evaluated
Assumptions and Constraints
Assumptions: Vendor deliveries will occur on schedule; staff will be available for training;
regulatory approvals will be granted without delay.
Constraints: The budget is capped at $100,000; the timeline spans from February to December of
Year Zero; work must occur within the existing facility footprint; and compliance with Walmart’s
operational standards is mandatory.
Risks
Key risks include staff resistance to change, potential equipment delivery delays, and
unforeseen technical issues during system implementation. Mitigation strategies involve proactive
communication, vendor performance monitoring, and contingency planning for critical tasks.
Change Control Process
All scope changes will follow a formal change control process. Requests must be submitted
using a Change Request Form, evaluated for impact on scope, cost, and schedule, and approved
by the Project Sponsor before implementation. The process includes documenting the change,
assessing its implications, and updating the project baseline if approved. Unapproved changes will
not be executed to prevent scope creep.
Risk Management
Effective risk management is essential to ensure project success. This section identifies key
risks, analyzes their potential impact and probability, and outlines mitigation strategies. Risk
management will follow PMBOK® Guide best practices (PMI, 2017).
Risk
Resistance to Change
Impact
High
Probability
Medium
Equipment Delivery Medium
Delays
Medium
Cost Overruns
High
Low
Regulatory
Compliance Issues
High
Low
Resource Availability
Medium
Medium
Technical Issues with High
Inventory System
Medium
Mitigation Strategy
Implement change
management plan;
communicate benefits
early
Negotiate vendor
SLAs; maintain
backup suppliers
Strict budget
monitoring;
contingency reserve
of 10%
Engage compliance
officer; conduct
audits
Cross-train staff; use
temporary labor if
needed
Pilot testing; vendor
support agreements
References
Project Management Institute. (2017). A guide to the project management body of knowledge
(PMBOK® Guide) (6th ed.). Newtown Square, PA: PMI.
Kloppenborg, T. J., Anantatmula, V., & Wells, K. N. (2023). Contemporary Project Management:
Plan-driven and Agile Approaches (5th ed.). Cengage Learning.