Ibrahim Dimasi
76194446 | bobdimasi1@gmail.com | Lebanon, Sidon
PROFESSIONAL SUMMARY
Ambitious and solution-oriented student majoring in Management Information Systems at the Lebanese
International University. With a strong background in customer service and problem-solving, I aim to
make a positive impact in people’s lives through innovative solutions in the workplace. I am passionate
about delivering excellent service and continuously improving processes.
EXPERIENCE
June 2023 – May 2024
Customer Service & Cashier
ADI Abu Draa International – Sidon, Lebanon
 Provided excellent customer service by addressing customer inquiries, assisting with transactions, and
resolving issues.
 Managed cash transactions, ensuring accurate processing and balanced registers.
 Demonstrated strong communication skills to ensure customer satisfaction and loyalty.
Customer Service Representative
Kahwet 60 Restaurant – Sidon, Lebanon
June 2022 – June 2023
 Handled customer orders and ensured smooth service during busy hours.
 Addressed customer complaints and concerns, providing quick solutions and ensuring satisfaction.
 Worked as part of a team to maintain cleanliness and ensure a welcoming environment for guests.
SKILLS
 Problem-solving and critical thinking
 Customer service excellence
 Cash handling and financial transactions
 Strong communication and interpersonal skills
 Time management and multitasking
 Microsoft Office (Word, Excel, PowerPoint)
 Knowledge of management information systems
 Languages: Arabic (Native), English (Intermediate), French (Beginner)
EDUCATION
Bachelor's in Management Information Systems (In Progress)
Lebanese International University – Sidon, Lebanon
2022 – Present
Diploma in Accounting
Saida Technical Institute – Sidon, Lebanon
Graduated: 2022
Volunteer
Volunteer
URDA (Union of Relief and Development Associations) – Sidon, Lebanon
may 2024 – Present (6 months)
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Assisted with organizing and managing volunteer activities for the organization.
Contributed to supporting community development and relief programs.
Helped coordinate logistics and communicate with various stakeholders.