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Reservations Essentials: Common entries reference
guide
Updated 25/10/2024 | 16354 Views
Procedure
This guide is designed to be used as a resource for any Reservations Essentials learning path or instructor-led course. For a full list
of cryptic entries, refer to Cryptic Entries in Amadeus Service Hub or go to the HE pages.
The following table contains some of the most common basic entries used in Amadeus.
Create a quick PNR:
Entry
Description
HE AN / HE SS
Availability and Sell
AN2DECHKGTYO1800
Date and departure time
AN2DECHKGTYO6P
SS2B4
2 seats, B class, line 4
SS2JC4
Sell connecting flights
SIARNK
Segment Information Arrival unknown
3/2
Change segment 3 to 2 seats
HE NM / HE AP
Name and contact
NM1SMITH/JOHN PAUL MR
Adult name, single passenger
NM1LEE/MIA MISS (CHD/09FEB18)
Child name, date of birth
NM1BELL/PIA MS (INF/BEN/01JUL24)
Adult and infant, same surname
NM1BELL/JIM MR (INFBOND/KIM/01JUN24)
Adult and infant, different surname
AP66 9 824 2811 ABC TRAVEL-A
Agency number
Entry
APB-61 2 987661111/P2
Description
Business or mobile, passenger 2
APM-61 2 98766111/P2
APE-JCOLLINS@EMAIL.COM/P2
Email, passenger 2
APE-/JCOLLINS@EMAIL.COM/P2
Confidential email
SR CTCM-00468473974/SE
IATA mobile contact
SR CTCE-BOB..SMITH//GOING.COM
IATA email contact
replace @ with // _with .. - with ./
SR CTCR-PAX REFUSED CONTACT
IATA contact refused
HE TK
Ticketing time limit
TKTL30MAR
Future date
TKTL30MAR/1500
Date and time
TKTL30MAR/S4-5
Segment related
TKOK
Not sent to queue
TKXL19NOV/1800
Auto cancel at the date and time
HE RF / HE ET
Received from and saving the PNR
RF MR JONES VIA EMAIL
Received from (maximum 69 characters)
ET
End of transaction
ER
End of transaction and redisplay
ERK
Update the status code, end the transaction and redisplay
ETK
Update the status code and end the transaction
HE IG
Ignore transaction
IG
Ignore changes made and exit the PNR
IR
Ignore changes and redisplay
PNR retrieval
Entry
Description
RTXXXXXX
By Amadeus record locator
RT/JOHNSON
By surname
Entry
Description
RT/JOHNSON/TIM*A
By surname, only active PNRs
RT1
Retrieve PNR in a list
RT0
Return to PNR list
Frequent flyer
Entry
Description
HE FF
Frequent flyer
FFNSK-XXXXXXX/P2
Add number, passenger 2
FFNUA-XXXXXXX,NZ,UA
Add number, send to NZ and UA
FFAQF-XXXXXXX
Create a PNR using details
FFDCX-XXXXXXX
Display name with details
Special Service Request
Entry
Description
HE SSR
Special Service Request
SRVGML/S4-7
Add a meal to segments 4-7
SRBSCT/P2
Add bassinet, passenger 2
HE DOCS
Look up travel documents
Remarks
Entry
Description
HE REMARKS / HE OS
Remark
RM FREE FORMAT
General remark
RC FREE FORMAT
Confidential remark
RX FREE FORMAT
Corporate office ID group remark
RIR FREE FORMAT/S5
Itinerary remark, segment 5
RII FREE FORMAT
Itinerary and invoice
OS BA TCP3 (then add names)
Create OSI TCP element
Modify elements:
Entry
Description
HE PNR
Modify elements
XE3 or XE3-5,9
Cancel elements
3/HK
Change segment 3 status
XI
Cancel the itinerary
SB25AUG5
Change date segment 5
SBK
Change class to K on all sectors
6/P2
Add a passenger association
6/P
Remove passenger association
1/
Remove child or infant
2/(CHD/03NOV19)
Add or update child passenger 2
1/(INF/SAMUEL/08AUG24)
Add or update infant passenger 1
Print and email itineraries
Entry
Description
HE IEP
Print and email itineraries
IEPJ-EMLA
Email with address in PNR
IEPJ-EML-email address
Email without address
IBPJ-EMLA
Print plain text itinerary with address
IBPJ-EML-email address
Print plain text itinerary without email address
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