Reliable Ways to Tackle the Common
QuickBooks Not Working Issue
Issues while running the QuickBooks application are very common among regular
users. The application can sometimes become unresponsive, which can lead to
frustration among the users, and can also affect other applications. The QuickBooks
not working error can arise due to many reasons, like a damaged QBWUSER.INI file.
If you are facing the QuickBooks Desktop not working issue, you can use the
solutions provided below to eliminate it.
If you are unable to follow the solutions or resolve the error message on
your own, you can reach out to us at 1.855.738.2784 to get assistance
from our team of QB experts.
What are the Possible Causes for the
QuickBooks has Stopped Working Error?
If your QuickBooks not responding, the following common factors and reasons
might be responsible –
1. The company file name is too long or not as per QB criteria, i.e., it contains extra
spaces and special characters.
2. Essential files, like the QBWUSER.INI file, are broken, damaged, corrupted, or
missing from the system.
3. The hard drive containing your QuickBooks application is corrupted, damaged, or
has insufficient space.
4. The Windows operating system may become damaged, and operating system files
may be missing or not functioning properly.
5. Your QuickBooks Desktop is not correctly installed, and the installation files might
be damaged or accidentally deleted by the user.
Steps on How to Address the QuickBooks
Keeps Freezing Issue
If your QuickBooks Desktop isn’t responding, you can follow the steps given
below to address the issue –
Step 1 – Activate the Quick Fix My Program Feature
of the Tool Hub to Mend QB
You can try fixing the issues with the QuickBooks program by activating the Quick Fix
My Program tool.
1. Open the tool hub utility, and if you don’t have it, download it from Intuit’s website
and install it on your device.
2. On the tool hub, go to the Program Problems tab and select the Quick Fix My
Program Tool to run a quick program repair process.
3. Let the tool initiate the process, and once the tool stops running, rerun QuickBooks
and access the company file and other functions to check if the application issues
are fixed.
Step 2 – Rename the QBWUSER File and Edit the
File Extension to Fix the File Damage
If your QuickBooks isn’t working, you need to fix the QBWUSER file by renaming it.
1. Open the folder containing your QBWUSER file by going to the C drive and
accessing the Intuit folder to open the QuickBooks Directory.
2. Next, right-click the file name and select Rename to add OLD at the end of the file
name, followed by hitting Enter to save the changes.
3. Now, rename the ECML file in the same manner, and once done, rerun
QuickBooks to check if the freezing issues are fixed.
Conclusion
You can easily tackle the QuickBooks not working issue by following the steps given
in this blog. If the error code persists, you can call us at 1.855.738.2784 to get
assistance from our team of QB professionals.