Leading Ancillary and Support Departments to Higher Performance The
New Service Imperative for Patient Care Frank R. Tortorella Test bank
1. ch11-001
Language services are required by which type of law?
*a. Federal
b. State
c. International
d. All of the above
2. ch11-002
What methods are used for interpretation in healthcare?
a. In person
b. Telephone
c. Video
*d. All of the above
3. ch11-003
Medical interpreters are required to be nationally
certified.
a. Yes
*b. No
4. ch11-004
Obtaining benchmarks for language services is simple and
straightforward.
a. Yes
*b. No
5. ch11-005
Rotating interpreters keeps them exposed to
a. light
*b. different specialties
c. flu and cold viruses
d. none of the above