Applying Quality Management in Healthcare A
Systems Approach, 5e Spath Test bank
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1. What is one of the key components of quality healthcare identified
by the Institute of Medicine?
a. Low cost
*b. Patient centered
c. Evidence based
d. Best practice
2. What is a process measure used to evaluate the quality of health
services?
a. Number of handicapped parking spaces available for patients
b. Percentage of hospital patients who are readmitted within 30
days
c. Number of nursing home residents with Medicaid insurance
*d. Percentage of patients who sign a consent form prior to
surgery
3. What is a measure used to judge patients’ perception of their
healthcare experience?
*a. Percentage of hospital patients reporting that nurses
answered their questions
b. Number of clinic patients sent annual influenza vaccination
reminders
c. Percentage of surgical patients who develop a postoperative
wound infection
d. Number of patients seen by an emergency physician within 30
minutes of arrival
4. What element is one of the components of change management?
a. Quality definitions
*b. Control system
c. High reliability
d. Stakeholder expectations
5. What stakeholder group is one of the hospital’s internal customers?
a. Insurance plans
b. Patients
c. Equipment vendors
*d. Nurses
6. What is a source of information on the current state of healthcare
quality in the United States?
*a. National Healthcare Quality and Disparities report
b. Crossing the Quality Chasm publication
c. Baldrige Excellence Framework criteria
d. National Quality Measures Clearinghouse
7. What quality management terminology is used to describe steady,
incremental improvements in an organization’s overall performance?
a. Performance management
b. Reliability management
*c. Continuous improvement
d. Total quality improvement
8. What structure measure is used to evaluate quality in a healthcare
organization?
a. Percentage of nursing home residents who develop a pressure
ulcer
b. Number of insurance claims requiring resubmission due to
errors on first claim
*c. Percentage of clinic physicians who are board certified in
their field
d. Number of patient complaints about the lack of variety in
hospital dietary offerings
9. What is an example of a quality control activity in a hospital?
a. Weekly distribution of patient satisfaction surveys
*b. Periodic calibration of laboratory testing equipment
c. Annual infection control training for clinical personnel
d. Background checks for people being considered for hire
10. Which of the following statements describes the quality methods
used in an organization that has a mature quality program?
a. Managers use whatever quality methods can be easily adapted to
their work environment.
b. Lean and Six Sigma are the priority quality methods used
throughout the organization.
*c. Data-driven and statistical quality methods are used by
managers trained in these methods.
d. The organization’s quality plan describes the preferred
quality methods to be used.
11. What is a process considered to be when it fulfills its intended
functions in the required time?
*a. Reliable
b. Managed
c. Structured
d. Valuable
12. The COVID-19 pandemic emphasized the importance of what quality
characteristic of the healthcare team?
a. Effective
b. Managed
*c. Collaboration
d. Organized