Accurate methods to resolve QuickBooks
error PS038
QuickBooks payroll is a widely used service by small organizations to manage
employee records and withhold taxable amounts from their salaries.
QuickBooks error PS038 appears while sending the employee wages through
direct deposit or downloading the service updates. If you also face this payroll
error on your QBDT, read this entire blog to explore the causes of the error and
techniques to terminate it.
Reach out to our QB Support team at 1.855.738.2784 to resolve the error
easily from your PC.
Why this payroll error emerges in your
QuickBooks Desktop?
You’ll primarily come across this error when you try updating the payroll service
or sending employee payroll using direct deposit. The leading causes that
provoke this payroll error in QBDT are discussed below1. QuickBooks cannot send fresh paychecks because there are already stuck
paychecks in the software which it failed to deliver earlier.
2. Network Connectivity issues due to unstable internet connection can also
lead to a failure in sending the payroll.
3. QuickBooks files in the CPS folder are damaged, leading to a malfunction
in the software.
Quick remedies to eliminate the error
You’ll keep receiving error message PS038 while sending payroll or
downloading the updates until you take the necessary actions to counter the
error. The following methods are effective against the QBDT payroll error-
Step 1- Find the Paychecks Stuck as Online to
Send
You must begin by finding out the paychecks stuck in the software. These
paychecks get piled up in the ‘online to send’ section and forbid you from
sending more paychecks from the software. The steps to reveal the
undelivered paychecks are mentioned below
1. Go to the Edit menu in your QuickBooks and tap Find in the options list.
2. Navigate to the Advanced tab and click Choose Filter.
3. Single-click Detail Level and click the Summary Only option.
4. Tap the Online Status option and click Online to Send.
5. Finally, hit Find.
All the undelivered paychecks will be displayed on the screen.
Step 2- Adjust the paycheck details to prevent the
issues
You must delete the stuck paychecks or configure some details to ensure they
don’t cause PS038 QuickBooks error while sending payroll or downloading the
service updates. Use these steps1. Move to the list's first (oldest) paycheck, single-click on it, and tap
Paycheck Detail.
2. Go to the Review Payc
heck window and add a new earning item in the Earnings tab. Make sure
the earning item you add resembles the previous one.
3. Tap No if a Net Pay Locked message appears on the screen.
4. Ensure that the tax amounts and net pay aren’t changed and tap Ok.
5. If you see a Past Transaction message appear on the screen, click Yes.
6. Tap Save and Close to save your changes and click Yes in the Recording
Transaction warning message.
7. Open the paycheck again and select the Paycheck Details option.
8. Remove the earning item you added in the Earnings tab.
9. Do not make any changes to the net pay and tax amounts and select Ok.
10. Repeat the same steps individually for all the stuck paychecks.
11. Once all the paychecks are configured, retry executing the task that lead
you to this error.
Conclusion
This blog tells us why QuickBooks error PS038 interrupts you while sending
paychecks or updating the payroll service. The techniques you need to
terminate the error are also discussed in the blog, and we hope you use them
to prevent the payroll error from occurring again.
Speak to a QB support team at 1.855.738.2784 if you run into problems while
applying the solutions.