Get Ready to Crack Avaya 21260T Certification Exam 100% Guaranteed Success with NWExam.com Avaya 21260T Exam Details Vendor Avaya Exam Code 21260T Full Exam Name Number of Questions Avaya Administering Call Management System 30 Sample Questions Avaya 21260T Sample Questions Practice Exams Administering Avaya Call Management System (ASAC-0021) Practice Test Passing Score 70% Time Limit 60 minutes Languages English 100% Guaranteed withNWExam.com NWExam.com 100% Guaranteed Success Success with How to Prepare for 21260T Administering Call Management System Certification ❏Try to know about Administering Call Management System books. ❏Go through 21260T syllabus and try to cover each topic. ❏Go through Administering Call Management System sample questions which will give you idea about the real exam. ❏Try to perform well on Avaya Administering Call Management System with NWExam.com. ❏Identify the weak areas from 21260T syllabus and try to focus on those topics. ❏Repeat 21260T online test and try to score 100% on www.nwexam.com 100% Guaranteed Success with NWExam.com Avaya 21260T Certification Syllabus Topic Administering Call Management System - Administer the CMS Dictionary - Administer ACDs - Administer Split/Skill Call Profiles - Administer VDNs - Administer Vector Configuration - Administer VDN Assignments - Administer Call Work Codes - Administer Trunk Groups - Administer Exceptions - Describe Avaya CMS Supervisor Interface and Basics. - Describe the administration of exceptions and user permissions - Describe the administration of agents and the call center - Describe CMS Configuration changes. - Define the process for scripting CMS operations Avaya Administering Call Management System Certification Questions and Answers 100% Guaranteed Success with NWExam.com 01. What Whichare three some statements potentialabout challenges network when characteristics managing multiple are ACDs? true? (Select two) (Choose three.) Option a) Ensuring call distribution logic is consistent across all ACDs b) Monitoring call traffic for ACDs using different configurations c) Handling agent productivity across all ACDs d) Managing hardware failures within ACD systems 100% Guaranteed Success with NWExam.com ANSWER: a) Ensuring call distribution logic is consistent across all ACDs b) Monitoring call traffic for ACDs using different configurations 100% Guaranteed Success with NWExam.com 02. Why is it important to properly administer trunk groups in a call center? Option a) To reduce system downtime b) To optimize the bandwidth usage and call quality c) To automate call transfer between agents d) To increase agent login times 100% Guaranteed Success with NWExam.com ANSWER: b) To optimize the bandwidth usage and call quality 100% Guaranteed Success with NWExam.com 03. 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(Select two) Option a) Assigning agents to skill groups based on their Option experience b) Monitoring the number of calls handled by each agent c) Limiting agent access to only one call queue d) Configuring agent work schedules within CMS 100% Guaranteed Success with NWExam.com ANSWER: a) Assigning agents to skill groups based on their experience b) Monitoring the number of calls handled by each agent 100% Guaranteed Success with NWExam.com Unique Features of Avaya 21260T Online Test: ● NWExam.com has provided good quality 21260T sample questions. ● One can go through the 21260T sample questions before buying the 21260T online practice test. ● One can take unlimited attempts to practice from the 21260T practice test. ● It is available for two months. ● A candidate is able to measure his speed from the online practice test. ● Best 21260T book links are also provided on the website syllabus page. 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