Chapter 1: Introduction to Organisations and Management
Review and Discussion Questions:
1-1. What are the three main roles performed by a manager?
Managers perform three main roles as identified by Henry Mintzberg:
Interpersonal Roles:.
Informational Roles:
Decisional Roles:
1-2. Why are managers important to organizations? What are their key
e same level. Many gave with little awareness, and that does not usually lead to repeat donations.
Brian Frederick, ALSA’s chief of staff, acknowledged they can’t recreate the phenomenon but
suggested they can build on the momentum of the 2014 events by making it an annual event.
Discussion Questions
1. Why is it important for the ALSA management team to understand the importance of social
media in their work?
2. Do you think the ALSA can continue to rely on the Ice Bucket Challenge to support the
organization’s fundraising efforts? Why or why not?
3. Do you think the Ice Bucket Challenge would have had the same success if the management
at ALSA initiated the challenge?
Who Needs A Boss?
“Holacracy.” That’s the word of the day at Zappos, the Nevada-based online shoe and apparel retailer.
During a four-hour, year-end employee meeting in 2013, CEO Tony Hsieh announced that he was
eliminating the company’s traditional managerial and structural hierarchy to implement a holacracy.
What is a holacracy, you ask? In a nutshell, it’s an organizational system with no job titles, no managers,
and no top-down hierarchy with upper, middle, or lower levels where decisions can get hung up. The
idea behind this new type of arrangement is to focus on the work that needs to be done and not on
some hierarchical structure where great ideas and suggestions can get lost in the channels of reporting.
The holacracy concept was dreamed up by Brian Robertson, the founder of a Pennsylvania software
start-up. Its name comes from the Greek word holos, a single, autonomous, self-sufficient unit that’s
also dependent on a larger unit.68 A simple explanation of Robertson’s vision of a holacracy is workers
values and where “weirdness and humility” are celebrated. However, as the company moves away from
the traditional work model to this new system, it may face some challenges. Both Zappos and
Robertson caution that while a
Discussion Questions
1.What is a holacracy?
Chapter 2: The Evolution of Management
MH-1. Explain why studying management history is important.
Studying management history is crucial because it provides perspective on how current
management practices
MH-7. Describe total quality management.
MH-10. How do societal trends influence the practice of management? What are the
Chapter 3: The Environment of Management
7-1. Is there a real difference between an omnipotent manager and a "good" manager?
Explain.
Yes, there is a difference.

An omnipotenis viewed as being directly responsible for an
8-8. Hyundai's Global Command and Control Center (GCCC) have cameras
strategically placed across its centers to monitor assembly lines. This helps identify
8-11. To what extent do you think it's ethical for businesses to impose such strict rules
on guests?

, like mass production.
 Organic Organizations:
A structure is more than just a formal arrangement—it’s a framework for achieving strategic
goals, driving engagement, and adapting to change
11-5. In terms of organizational designs, what is a simple structure?
It is typical of small businesses or entrepreneurial ventures. While cost-effective and flexible,
it becomes less effective as organizations gr
11-6. There is evidence that an organization's size will affect its structure. The ]
This structure supports mass production and minimizes wastage through tight controls
11-8. What are the main challenges facing organizational designs today?
Dr. Nguyen’s Problems – 1