Key Indicators of Financial Inclusion in Malaysia
1) Supply-Side Data
Indicators
End-2011
End-2015
End-2018
End-2020
End-2021
End-2022
Financial Access Points (FAPs)
No. of bank branches
No. of agent banks
No. of financial FAPs (bank branches & agent banks)
No. of ATMs
No. of CDMs
Number of bank branches per 10,000 adults
No. of FAPs per 10,000 adults
No. of ATMs per 10,000 adults
No. of CDMs per 10,000 adults
No. of POS Terminal (ATM & CDM) per 10,000 adults
Sub-districts with financial access points (%)
3,143
460
3,603
11,165
4,429
1.5
1.7
5.2
2.1
7.3
46.4
3,264
6,902
3,297
6,254
3,049
4,696
2,986
4,119
2,950
3,829
11,624
5,276
1.4
4.4
5.0
2.3
11,167
5,296
1.4
3.9
4.5
2.1
8,952
5,850
1.2
3.1
3.6
2.4
8,695
6,780
1.2
2.9
3.5
2.7
8,588
6,619
1.2
2.7
3.4
2.6
97.1
95.7
94.7
95.0
95.0
Deposits
No. of deposit accounts
No. of deposit accounts per 10,000 adults (ownership)
63,515,147
29,860
72,374,817
31,141
77,567,489
32,415
76,490,597
30,999
76,412,535
30,698
77,724,629
31,009
86.8
92.4
95.5
95.9
95.7
96.8
No. of loan accounts per 10,000 adults
8,792
8,424
8,596
8,914
8,752
8,993
Adults with loan account (%)ii
37.0
38.8
38.8
39.9
40.2
40.6
Adults with life insurance / takaful policies (%)ii
29.6
35.3
48.8
49.6
49.9
57.5
Payments
E-payments transaction volume per capita (unit)
49.1
82.6
124.6
170.0
221.2
Internet banking penetration rate (%)
40.9
63.3
91.1
112.5
122.4
Mobile banking penetration rate (%)
5.4
23.0
44.6
61.8
72.9
21,271,000
22,751,800
23,929,300
24,675,500
24,891,400
2011*
2015*
2018
Global average
(FINDEX 2017)
2021
Take-up
Adults with deposit accounts (%)
Adults with financing accounts (%)
92
36
91
25
92
39
68.5
22.5
93
61
Adults with life insurance / takaful policies (%)
18
16
17
-
23
61
73
73
-
77
i
Adults with active deposit account (%)ii (usage)
Loans
Life insurance / family takaful
Total adult populationiii
i
Used for at least one transaction per year
ii Based on annual Financial Incusion Survey (IC matching)
iii
Source: Table 3 - Population by age group and sex, Malaysia, 2010-2040 by DOSM
2) Demand-Side Data
Indicators
Satisfaction Level
Adults who are satisfied with overall financial services (%)
* Based on data published in FSPSR 2015
25,065,100