How to Prepare for
Genesys Cloud CX
Outbound
Certification?
Genesys GCX-OD Certification Made
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Genesys GCX-OD Certification Details
Exam Code
GCX-OD
Full Exam Name
Genesys Cloud CX Outbound Certification
No. of Questions
60
Online Practice Exam Genesys Cloud CX Outbound Certification (GCX-OD)
Practice Test
Sample Questions
Genesys GCX-OD Sample Questions
Passing Score
65%
Time Limit
120 minutes
Exam Fees
$500 USD
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Genesys GCX-OD Study Guide
• Perform enough practice with related
Cloud CX Outbound certification on
VMExam.com.
• Understand the Exam Topics very well.
• Identify your weak areas from practice test
and do more practice with VMExam.com.
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Cloud CX Outbound Certification Syllabus
Syllabus Topics
● Introduction to Outbound Concepts
● Contact Lists, Dialing Modes, Campaigns, and DNC Lists
● Contact List Filters and Time Zone Management
● Call Analysis Response and Wrap-Up Code Mapping
● Campaign Dashboard and Campaign Rules
● Sequencing, Scheduling, and Outbound Settings
● Audit Search and Event Viewer
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Cloud CX Outbound Training Details
Training:
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Genesys GCX-OD
Sample Questions
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Que.01: Choose the correct path for assigning a
contact list filter to an existing campaign.
Options:
a) Admin > Outbound > Campaign Management
b) Admin > Outbound > Contactable Time Sets
c) Admin > Outbound > Call Analysis Responses
d) Admin > Outbound > List Management
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Answer
a) Admin >
Outbound >
Campaign
Management
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Que.02: While adding a call rule, select the condition
type(s) available only for wrap-up rule conditions.
(Choose two options)
Options:
a) Contact List Column
b) Wrap-up Code
c) Data Action
d) Call Analysis
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Answer
b) Wrap-up Code
d) Call Analysis
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Que.03: What is the configuration limit for the
number of characters in a contact list column entry?
Options:
a) 128
b) 512
c) 1000
d) 1024
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Answer
b) 512
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Que.04: Which of the following dialing modes have
the risk of call abandonment?
(Choose three options)
Options:
a) Preview
b) Progressive
c) Power
d) Agentless
e) Predictive
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Answer
c) Power
d) Agentless
e) Predictive
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Que.05: When applying wrap-up codes to a campaign,
what key factor must be considered?
Options:
a) Agent Skill Levels
b) Campaign Metrics
c) Call Result Outcomes
d) Contact List Filters
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Answer
c) Call Result
Outcomes
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Genesys Cloud CX Outbound
Certification Guide
• The Genesys Certification is increasingly
becoming important for the career of
employees.
• Try our Cloud CX Outbound mock test.
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More Info on Genesys Certification
Visit www.vmexam.com
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