How to Prepare for
Genesys
PureConnect CIC
Core Certification?
Genesys PC-CIC Core Certification
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Genesys PC-CIC Core Certification Details
Exam Code
PC-CIC Core
Full Exam Name
Genesys PureConnect CIC Core Certification
No. of Questions
61
Online Practice Exam PureConnect CIC Core Certification (PC-CIC Core)
Practice Test
Sample Questions
Genesys PC-CIC Core Sample Questions
Passing Score
69%
Time Limit
120 minutes
Exam Fees
$500 USD
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Genesys PC-CIC Core Study Guide
• Perform enough practice with related
PureConnect CIC Core certification on
VMExam.com.
• Understand the Exam Topics very well.
• Identify your weak areas from practice test
and do more practice with
VMExam.com.
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PureConnect CIC Core Certification Syllabus
Syllabus Topics
● Administering the CIC System
● Configuring Call Flows
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PureConnect CIC Core Training Details
Training:
● Administering the CIC System
● Configuring Call Flows
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Genesys PC-CIC Core
Sample Questions
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Que.01: The Stations Assistant should be used
to______.
Options:
a) Configure the stations template for all stations.
b) Create Managed IP Phones from a .CSV list.
c) Create Non-Managed IP Phones from a .CSV list.
d) Configure the default station settings.
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Answer
c) Create NonManaged IP
Phones from a
.CSV list.
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Que.02: What are two ways to record voice prompts
in Interaction Attendant?
Options:
a) Use audio prompts in embedded forms
b) Use the Prompt management dialog
c) Use audio controls in embedded forms
d) Use audio collection resources
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Answer
b) Use the Prompt
management dialog
c) Use audio
controls in
embedded forms
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Que.03: Which container is accessed to set up a new
column to display in the My Interactions area of
Interaction Connect?
Options:
a) Client Buttons
b) Custom Buttons
c) Queue Columns
d) Custom Columns
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Answer
c) Queue Columns
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Que.04: Why is it important to create a contact line
for non-managed phones?
Options:
a) Non-managed phones typically use port 5060.
b) Default lines can be used for non-managed phones.
c) The system will “follow” the person if they have contact lines
defined.
d) Contact lines determine what line to use for calls coming to/from
that station.
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Answer
a) Non-managed
phones typically
use port 5060.
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Que.05: _________ container is used to create users
and workgroups.
Options:
a) Reports
b) Media
c) People
d) Services
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Answer
c) People
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Genesys PureConnect CIC Core
Certification Guide
• The Genesys Certification is increasingly
becoming important for the career of
employees.
• Try our PureConnect CIC Core mock test.
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More Info on Genesys Certification
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