Let’s Troubleshoot Error Code 15XXX When
Downloading Updates
Users attempting to download the latest QuickBooks updates may occasionally encounter
payroll errors. These errors can vary, with one of the most common being the 15XXX
payroll update error series. These error codes typically appear during the process of
downloading updates for QuickBooks Desktop or payroll. In addition, Microsoft Internet
Explorer configuration issues can occur. Encountering errors, particularly those in the
15XXX range, can disrupt this crucial process. Therefore, it is essential to promptly fix
the error code 15XXX when downloading updates.
In this blog post, we’ll explore the reasons behind QuickBooks payroll issues. Additionally,
we’ll provide detailed instructions on various troubleshooting methods for resolving payroll
update-related errors.
You can also contact our QuickBooks error support team at a toll-free number,
1.855.856.0042. Our support staff will promptly provide you with the best assistance,
ensuring your issues are resolved quickly and efficiently.
What Causes 15XXX Errors in QuickBooks?
Users might experience error 15XXX, such as QuickBooks error 15243, and
many similar errors when downloading QuickBooks or payroll updates. Let’s
find the possible reasons behind such issues:
 Faulty or incomplete installation of QuickBooks.
 QuickBooks might not be able to verify the digital signature of a file.
Solutions to Fix QuickBooks 15XXX Series errors in
QB
To resolve the 15XXX series errors when downloading updates, consider the
following troubleshooting solutions:
Solution 1: Perform a clean installation
To perform a clean installation, rename the installation folders, uninstall
the current QuickBooks version, and reinstall the application.
 To open the Run window, press the Windows and R
keys concurrently.
 Type Control Panel and press Enter.
 Choose Programs and Features or click on Uninstall a Program.
 Locate your version of QuickBooks from the list of installed
applications.
 Click on QuickBooks, then choose Uninstall/Change from the top
menu.
 Following the on-screen instructions will allow the removal to be
completed.
Solution 2: Configure a Digital Signature Certificate
Configuring a Digital Signature Certificate (DSC) in QuickBooks involves acquiring
the certificate, installing it on your computer, and setting up QuickBooks for document
signing.
 Find QBW32.exe in the directory C:\Program Files\Intuit\QuickBooks.
 Verify the installation of the correct digital signature.
 Open QuickBooks Desktop and the desired company file.
 Choose Preferences from the Edit menu after navigating there.
 In the Preferences window, choose Company Preferences.
 Locate Digital Signature Preferences or a similar option (varies by QuickBooks
version).
 Click on Add or Browse to locate your installed certificate.
 Click OK after choosing the DSC file from the list.
 Open the document or the transaction you want to sign in QuickBooks.
 Search for choices such as Add Digital Signature, Apply Digital Signature, or
Sign.
 Choose your DSC from the available certificates.
 Follow the prompts to apply your digital signature to the document.
 Save the signed document as needed.
The solutions outlined above rectify the error code 15XXX when
downloading updates. If the error persists after trying these solutions, it
may indicate a more complex issue that requires expert assistance.
Contacting QuickBooks Payroll Support services at 1.855.856.0042 ensures
that you receive specialized help to resolve such technical challenges
effectively.