Encountering Errors 15XXX When Updating Payroll? Fix It Now!
The 15XXX error series in QuickBooks is a group of errors that primarily occur during the update process of
QuickBooks Desktop or its payroll features. These errors can be frustrating for users, as they prevent them
from accessing the latest updates and features offered by QuickBooks. Some common 15XXX errors
are 15102, 15103, 15241 and 15104. These errors are caused by issues related to internet connectivity, digital
signature verification, or firewall settings that prevent QuickBooks from downloading necessary updates. In
this guide, we will explain how to eliminate errors 15XXX when updating payroll in QuickBooks.
Reasons For 15XXX Series Payroll Errors
Here are the reasons why 15XXX errors appear and disrupt the payroll
updates.
 Missing components required for the update can lead to the QuickBooks
Payroll update not working.
 Not having the valid digital signature certificates that can trigger the
authentication errors and may lead to payroll update errors.
Solutions To Resolve Payroll Update Errors
As you are now familiar with the cause, you can start troubleshooting. Here
are some steps that will help you resolve the payroll update errors in
QuickBooks.
Solution 1: Use the QB Tool Hub
Running the Quick Fix My Program tool helps resolve payroll update
errors by quickly identifying and fixing common issues within QuickBooks.
It clears temporary files, resets program settings, and repairs any
damaged components, ensuring smoother payroll processing and
updates.
Step 1: Access the QB Tool Hub
 First, make sure that QuickBooks is closed.
 Download the QuickBooks Tool Hub.
 Save the file in a location that is easy to find.
 Note: If you have downloaded this tool before, go to the Home tab to check
the version number at the bottom.
 Locate and open the downloaded file (QuickBooksToolHub.exe).
 Follow the on-screen instructions.
 Proceed with the installation of the tool.
 Agree to the terms and conditions.
 Complete the installation process.
 After the installation is finished, double-click the icon to open the Tool Hub.
Step 2: Use Quick Fix My Program
 Open the QuickBooks Tool Hub.
 Select Program Problems.
 Click on Quick Fix My Program.
 Open QuickBooks Desktop.
 Finally, open your data file.
Solution 2: Installing a Digital Signature Certificate
Invalid certificates may prevent you from installing the payroll updates. You
can follow these steps to install a digital signature certificate:
 Navigate to the QuickBooks program file folder on your computer.
 In the folder, locate QBW32.exe and right-click on it.
 Select Properties from the menu.
 Go to the Digital Signature tab and make sure Intuit is selected in the
signature list.
 Click on Details, then select View Certificate.
 In the certificate window, choose Install Certificate.
 Click Next repeatedly until you see Finish, then select
the Finish option.
 Restart your system.
 Open QuickBooks and redownload the update.
Conclusion
In conclusion, encountering the 15XXX series errors when updating
payroll can be frustrating. However, with a proper understanding of
the causes and a few troubleshooting steps, these errors can be
easily resolved, ensuring a smooth and efficient QuickBooks
experience.