How Do I Fix E02 Canon Printer Error
The E02 error code on Canon printer is a common issue related to a paper-feeding
problem. When your Canon printer displays the E02 error, it means that the paper is either
not properly loaded or that the printer cannot detect the paper. Fortunately, this error is
usually easy to fix by following a few straightforward steps. This guide will walk you through
diagnosing and resolving the E02 error on your Canon printer.
1. Understanding the E02 Error
The E02 error typically occurs when there is a problem with the paper feed, which several
factors can cause:
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Incorrect paper loading: The paper may not be aligned correctly in the paper tray.
Paper jams: Paper could be stuck inside the printer, preventing new sheets from
feeding correctly.
Paper size issues: The paper size set on the printer may not match the size of the
paper loaded in the tray.
2. Step-by-Step Troubleshooting
A. Checking and Reloading the Paper
One of the simplest solutions to the E02 error is to check how the paper is loaded in the tray.
Follow these steps to ensure the paper is correctly aligned:
1. Turn Off the Printer: Before making any adjustments, turn off your Canon printer
and unplug it from the power source. This step is important to prevent any accidental
damage or injury.
2. Remove the Paper: Carefully remove all the paper from the input tray. Inspect the
paper stack for any wrinkles, folds, or tears. Damaged paper can cause feeding
problems, leading to the E02 error.
3. Reload the Paper: Reload the paper into the input tray, making sure it is properly
aligned. The paper should be straight and positioned between the guides in the tray.
Avoid overfilling the tray, as too much paper can cause feeding issues.
4. Check Paper Guides: Adjust the paper guides so they touch the edges of the paper
stack without being too tight. Properly set guides will ensure the paper feeds
smoothly.
5. Power On the Printer: After reloading the paper, plug the printer back in and turn it
on. Check if the E02 error has been resolved.
B. Clearing Paper Jams
Paper jams are a common cause of the E02 error. Here’s how to clear a jam if you suspect
this is the issue:
1. Inspect the Paper Path: Open the printer cover and carefully check for any jammed
paper inside the printer. Look inside the paper feed rollers and the output area.
2. Remove Jammed Paper: If you find any jammed paper, gently pull it out in the
direction of the paper path to avoid tearing. Make sure to remove any small pieces
that might have been left behind.
3. Check the Rollers: While the printer cover is open, inspect the rollers for any debris
or dirt that might be causing the paper to jam. If necessary, clean the rollers using a
lint-free cloth slightly dampened with water.
4. Close the Cover and Restart: Once you’ve removed the jammed paper and
cleaned the rollers, close the printer cover and restart the printer to see if the E02
error has been cleared.
C. Verifying Paper Size Settings
If the paper size set on the printer doesn’t match the size of the paper in the tray, it can
cause an E02 error. Here’s how to check and correct the paper size settings:
1. Access Printer Settings: Depending on your printer model, access the settings
menu on the printer’s display or through the printer software on your computer.
2. Check Paper Size: Verify that the paper size selected in the printer settings matches
the size of the paper loaded in the tray (e.g., A4, Letter, etc.).
3. Adjust If Necessary: If there’s a mismatch, adjust the paper size setting to match
the paper in the tray. This adjustment will ensure the printer feeds the paper correctly.
4. Save Settings and Test: Save the changes to the printer settings and print a test
page to confirm that the error is resolved.
D. Additional Tips
If the E02 error persists after trying the above steps, here are a few additional tips to
consider:
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Use Recommended Paper: Make sure you’re using paper that meets the printer’s
specifications. Non-standard paper sizes or types can cause feeding problems.
Check for Firmware Updates: Occasionally, firmware updates from Canon can
address issues like recurring errors. Visit the Canon website to check for any
available updates for your printer model.
Contact Canon Support: If none of the steps resolve the Canon E02 error, it may
be a sign of a more serious hardware issue. Contact Canon customer support for
further assistance or consider taking the printer to an authorized service center.
Conclusion
The E02 error on a Canon printer is usually linked to paper feed problems, which can be
easily fixed by checking and reloading the paper, clearing any jams, or adjusting the paper
size settings. By following the steps outlined in this guide, you should be able to quickly
resolve the error and get your printer back to normal operation. If the problem persists,
seeking professional support from Canon may be necessary to ensure your printer functions
properly.