Functions of Communication: Social Interaction and Emotional Expression Lesson Objectives At the end of this module, I can ➯ Define social interaction and emotional expression as functions of communication; ➯ Describe communication strategies for effective social interaction, emotional expression, and control; ➯ Identify the nonverbal cues that accompany spoken language toward successful social interaction and emotional expression; and ➯ Evaluate if a communication strategy is effective or not Let’s Ponder On Can you identify the social circle you have? Social Circle Immediate Family Circle Extended Family Circle Parent and siblings Godparents, grandparents, cousin Peer Circle Friends and classmates Community circle Neighbors and other familiar persons The more social circle you have means more opportunities of social interaction Social Interaction ➯ Handbook of Language and Social Interaction, social interaction is the “spontaneous verbal exchanges occurring in natural settings that are typically familiar to the interactants.” For example: 1. 2. 3. A students has to talk with his parents regarding his allowance and school requirements. He has to talk to the driver of the jeepney or bus In school, it is inevitable for us not to converse with our teachers, classmates, schoolmates, school employees, and officials Emotional Expression ➯ An emotional expression is a manifestation of one’s internal emotional state. It is an important social signal that conveys a variety of information regarding a person’s state of mind and his or her intentions Emotional Expression 1. Internal Motivation comes from within. It is something personal. For example: A student is motivated to study hard because of his desires to graduate with honors Emotional Expression 2. External Motivation emanates from the outside or from people surrounding him For example: A student is motivated to study hard because of his father’s promise to give him an expensive car once he graduates with honors Protocols of Social Interaction Do not be overly familiar with your superior or any person of authority. Address him ➯ or her appropriately and show respect at all times. ➯ • Do not make inappropriate jokes or body contact. ➯ • Always show respect and courtesy. ➯ • Do not use loaded words. ➯ • In an argument, focus on the issue and do not resort to personal attacks. ➯ Functions of Communication: Motivation and Information Motivation We communicate to entice and direct people to act and reach their objectives or goals in life. In the process, we use positive language to make them realize that their actions lead them to something beneficial for their being Motivation According to Psychology Today, motivation is “the desire to do things.” The same periodical considers motivation as the “crucial element in setting and attaining goals” Informaton This function of communication is evident in news agencies, customer service, and technical support sectors whose objectives are to share important information to people. Informaton We want to inform other people of what we know – facts, information, and knowledge Give a sample piece of information that the following people need when they communicate 1. Student: 2. 3. 4. 5. Teacher: Police officer: Bank teller: Lawyer: 6. Biologist: 7. Customer service representative: 8. Cashier: 9. Doctor 10. Mother: MODULE 5 COMMUNICATION APPREHENSION LEARNING OBJECTIVES • Differentiate stage fright from communication apprehension; • Name different communication situations affected by communication apprehension and cite examples for each; • Take the Personal Report on Communication Apprehension (PRCA-24) and compute my own score; • Explain in writing or discuss with a partner my PRCA-24 score; • Suggest ways to lessen one’s communication apprehension; and • Identify ways to benefit from communication apprehension COMMON COMMUNICATION SITUATIONS COMMUNICATION SITUATIONS 1.Dyadic 2.Small Group Discussion 3.Public Speaking DYADIC • A communication situation that involves two participants. It can have different types, such as conversation, dialogue, or interview. Conversation – a face-to-face interaction between individuals It is informal in nature, with no agenda or set purpose. It is commonly done for therapeutic purposes. Examples include friends talking about various topics or siblings recalling fond memories DYADIC Dialogue – in some ways similar to a conversation, although the former is much more intimate and purposive that latter. Examples include a student and his or her parent talking about a school matter or a husband and wife talking about family finances. Interview - a formal and purposive consultation, in this communication situations the interviewer’s objective is obtain specific pieces of information from the interviewee. SMALL GROUP DISCUSSION •A gathering of three or more people who aim to explore a subject matter or issue and arrive at a decision. A meeting is an example of a small group discussion. PUBLIC SPEAKING •A communication situation where a speaker speaks in front of an audience. The speaker’s aim may be convey information, persuade, pr entertain among others. FROM STAGE FRIGHT TO COMMUNICATION APPREHENSION STAGE FRIGHT •The fear of speaking before an audience is commonly referred to as stage fright. •The anxiety or fear of public speaking is called glossophobia affects all kinds of people regardless of their education, race, orientation, and profession. STAGE FRIGHT •The fear of speaking before an audience is also associated with shyness, which os defined by communication experts James C. McCroskey and Virginia P. Richmond as “the predisposition to withdraw from or avoid communication with other people.” STAGE FRIGHT •According to McCroskey and Richmond, this behavioral tendency could be the result of “a subjective, affective experience” known as communication apprehension, which is “an individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons. COMPREHENSION APPREHENSION •It is the correct term for the anxiousness (fear) that a person feels when he or she is in any communication situation PERSONAL REPORT OF COMMUNICATION APPREHENSION (PRCA) •It was developed by McCroskey that clarified that communication apprehension can be either an individual trait or an individual’s response to a situation. •The PRCA or PRCA-24 is survey that consists of 24 items – 6 items for each communication situation HOW TO CONTROL COMMUNICATION APPREHENSION • Communicate as often as you can, with as many people as possible. • Prepare for the speech/interaction in order to gain confidence in your knowledge and experience • Do not think of the audience/fellow communicators as your enemies HOW TO CONTROL COMMUNICATION APPREHENSION • Believe in your message or speak about your passion. • When you hit a mental block, talk good-naturedly about the mental block and what is probably causing it or talk about something else • Move. Use the extra adrenaline to animate your delivery/conversations/discussion HOW TO CONTROL COMMUNICATION APPREHENSION • Take comfort in the fact that communication apprehension is normal and that it will not last until the end of your speech. In fact, it dissipates gradually as you deliver your speech.
