Communication Skills - Overview
Course Aim
The aim of this workshop is to increase participants’ understanding of basic theories in effective
communication. Practical activities allow participants to learn how to build better relations with
business partners and external stakeholders, thus improving the SABIS® communication climate.
Learning Objectives
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Define effective communication and why it is important to SABIS®
Learn the elements of the communication model and identify sources for communication
casualties in your environment
Identify the top 10 barriers to communication and find ways of overcoming them
Understand how body language affects verbal and non-verbal communication
Apply techniques to deal with difficult people and stakeholders
Employ the (STAR – STAR/AR) technique to provide meaningful and supportive feedback
Duration and Format
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Four Hours In-Person
Content
Session
Time
Introduction
9:00 a.m. – 9:20 a.m.
Communication vs. Effective Communication
9:20 a.m. – 9:30 a.m.
The Importance of Effective Communication to
the SABIS® Culture
The Communication Model and How to
Become Effective Communicators
The Barriers to Communication
Break
Non-Verbal Communication
Dealing with Difficult People and Stakeholders
Delivering Effective Feedback
How to Overcome the Barriers to
Communication
9:30 a.m. – 9:45 a.m.
9:45 a.m. – 10:15 a.m.
10:15 a.m. – 10:40 a.m.
10:40 a.m. – 10:55 a.m.
10:55 a.m. – 11:20 a.m.
11:20 a.m. – 11:50 a.m.
11:50 a.m. – 12:30 p.m.
12:30 p.m. – 1:00 p.m.